Chemist Warehouse Point Cook

Terrible pharmacy, not just rude staff but they have almost no product knowledge, extremely long wait times. Go literally anywhere but here.

Such a busy pharmacy. Never had a negative experience over 10 years. Always stock on the shelves and friendly helpful staff!

The staff are not very helpful, don't like being asked for help locating things. One of the worst run chemists around. I always prefer the chemist warehouse in Hoppers Crossing.

Never shopping at any chemist warehouse again after being refused entry and discriminated against for not having a mask even though I am medically exempt.

Very bad experience with security guard. Bad manners, rude and disrespectful. He doesn't understand that some people are exempt from wearing a mask in line to exceptions according to the Victorian government website. Need to read Face masks - when to wear a face mask
Information about when to wear a face mask in Victoria.
Sad experience.

Disaster, boxes, vacuum cleaner on the way, rude staff and shelves are always empty. Better to drive a bit more and get the stuff you need from chemist hoppers crossing

Today (21.06.2021) I went to collect my son's medicine. The pharmacist called Aalia explained really well how to use it. Not only that she printed some valuable information also for me. She knows very well what she is talking about. Clear information. Well done. Keep up your good work Point Cook Chemist Warehouse.

Pharmacists lack customer service skills and don’t have the time to answer simple questions about medication.
Management don’t value customer feedback and ask customers to leave the store if they are not happy with the service.
Boxes/hazards in every isle.
25 minute wait to dispense common medication.
Training clearly needs to be addressed.

I would like to commend Aleisha and Tony on their politeness and excellent care. Aleisha was extra friendly and helped me with all my questions with a beautiful smile and wealth of product knowledge. I cannot fault her attentiveness. Tony was working the register with a smile. Thank you both so much for a wonderful experience. Please pass on my best wishes, Cheri Thomson

Absolutely amazing service by the pharmacy staff, a special shout out to Bonsa who really helped me with a script due to my doctor not sending through as promised. He helped me to no end and I’m truly thankful.

He went out of his way to help, giving me all the information needed to get the script through correctly.

Thanks again Bonsa, you’re amazing!

Absolutely Atrocious!
The pharmacists are severely and dangerously ignorant and unprofessional. David the manager has no intentions of ever taking any complaints seriously. This is despite handing out incorrect and expired necessary prescription medications… I shall certainly be taking relevant legal action towards Chemist Warehouse. Apologies for being blunt, but in this day and age people like David should be out of a job, let alone be allowed to work in the medical industry, his and the pharmacy’s standards fall far below the relevant medical code of conduct and legislation set under the Australian consumers act!

Very rude pharmacy staff. Not trained enough and no customer care at all.
Keep you waiting and don't even think to apologise
Messy store, boxes all around.

I think CW Point Cook need to take their reviews on board. Not a good look at all! I personally wouldn’t shop here just for that reason so I can imagine other people would be feeling the same way.

Thanks to Alisha for providing excellent service regarding return of an item. Her approach was providing service which is above and beyond. Most of the staffs are helpful when asking for help regarding any products.

Really poor service for proscription medicine, 20 min wait for 1 medication even when store is not busy. After 20 min they give expired medicine, just not acceptable

Don't leave your prescriptions with them. I almost did not get my husbands maintenance meds because of their mistake. They cant find the scripts that they always dont give back to the customer unless the customer insist on having it.

Susan the darker cash register person really needs
To get some customer service skills! She scans your product has a little chat to her colleagues, doesn’t even acknowledge you, does state the amount just put it through the eftpos machine for you to pay, hands you the goods no bye have a nice day NOTHING NADDA.
Susan if your going to work in retail and pay all that money for your braces.smile at your customers! Acknowledge that there.be friendly!
Girl you have a lot to learn.

The girl who is usually on registers on Thursdays is always polite and always has a smile on her face. She's great to talk to and always says "have a nice night". Her and a few others look like they enjoy their job. Even though the store is a little messy, there is always great costumer service! Would recommend

Terrible service, it took 30min to give prescription during this pandemic period. Not happy with the service

Terrible service waited more than 30 minutes to get the prescription. Looks they don't have efficient staff.