Albert Park Medical Centre

Really disappointed by this clinic. I was given a referral from my GP to see a mental health specialist here. The receptionist I spoke with when I called was unreasonably hostile in manner but regardless I made a booking for the next available appointment which was 6 weeks away. 3 days before my appointment, they called me and said the booking was in error and they actually couldn't fit me in for another month. I explained that 6 weeks was a difficult amount of time for me to wait in the first place, and if I knew in advance it would be any longer I would have gotten a referral to a different practice, but was told there was nothing else they were willing to do besides reschedule.

I understand that specialists have very demanding workloads, but they have a duty of care to their patients. They should be ashamed for thinking this passes as acceptable at a practice that is supposed to be helping vulnerable people in the most difficult parts of their life.