Kingborough Medical Centre

Turned up to my appointment this afternoon to be told the doctor was off sick today. No one tried to contact me. Told that my appointment had been moved to the following week and when I said I can't wait that long was told they are booked until the end of the week. If they had called me in the morning I could have found a doctor at another practice to make an appointment for today. Receptionist was rude as well.: (

Trying to get through on the phone took 2 hours with 2 hang ups obviously they’re not interested in your business but don’t care about your time either.

20 years with the same wonderful doctors & they moved to this dreadful clinic. Far too much of a business than a doctors surgery. Today over 20 minutes waiting to get through on the phone to make an appointment this side of next week with that awful music & constant message saying how busy you are & get cut off before I get through. It's just not good enough & sadly, time to move on. If there are still staffing issues, as mentioned in response to a previous feedback, that speaks volumes I'm afraid. If I could find an appropriate appointment on-line I'd book it, but I can't & the current terrible service ensures I can't interact with a human. Very poor from a doctor business. No wonder our health system is in crisis.

I was a patient for nearly 35 years, and had the same GP for around 20 years. The centre has been badly managed for a few years now, and is too corporate-ised. Doctors appear stressed and don't have enough time for their patients. Have now moved to a smaller practice.

Great nurses 5 stars for them. The doctors on the other hand zero stars they seem to be incompetent and rude, after going through 3 doctors and been treated like we are nothing we decided to find a new doctors surgery for our family.

Zero stars would be more appropriate. I have been to this clinic multiple times over the last 2 years for UTI’s and I have pleaded with them to give me a repeat script to be told multiple times that “yes we will give you one- right after this test. ” I have had multiple scans, multiple tests, I have done EVERYTHING recommended and now I have moved away from the clinic- I have gotten a round of basic antibiotics for UTI’s before called through to the pharmacy near me but I was treated horribly by the phone staff. I called and was put on hold then taken off obviously by mistake as they were all calling another patient who called in to say she was going to be late a rude b**** and other horrible terms. When they realised they hung up on me. After speaking with the phone member and treated the way I was for asking if it was possible to get another phone script- I believe the staff here bring the rudeness upon themselves. I was then told a staff member or doctor would call me within the hour- low and behold no phone call. I will be finding a new doctor and I suggest this establishment find new front of house staff.

Unfriendly staff and practice manager. Daughter got charged a $10 administration fee for late payment 13 days after paying the account! And they flatly refused a refund saying new terms were 24hrs even though the invoice clearly stated 7 days and was paid within the 7 days. Can't fault my GP but the receptionists leave a lot to be desired!

I went in with a swollen ankle and after a 4 minute consultation I got advised to go for an x-ray, where I was told there was no break. I then had to wait and return to the doctor a few hours after only for him to restate what I had been told and bill me $145 for an 'extended consultation'. I questioned it immediately but could not do anything after-the-fact. I would not recommend this place to anyone under financial pressure.

This doctors is the most useless doctors in southern Tasmania. The doctors wont get back to you the ladys at the front desk are so unhelpful and hang up on you. If my children are sick i would NEVER take them here.

Friendly staff / nurses. Great to be able to use a dr app to make appts easy. Dr De Souza is wonderful

18min on hold to get an appointment, then waited from 11: 30 appointment time and didn't get in till after 1pm.
What a joke.

Worst Medical Centre I've ever been to. Unfriendly call centre staff, super impatient GP, rude nurses. I don't know if they are underpaid or something, every staff seems unhappy. Me and my family will never back there again. Highly NOT recommend.

Have tried multiple times to have a health report drafted and sent to my insurance company so I can get life insurance. Multiple faxes and multiple emails over many months and a double appointment and still no report. May have to start legal proceedings.

Our doctor is just great and we have had only top class care across the whole medical centre. Highly recommended.