Kingborough Medical Centre

Dr Banham is amazing! Reception staff always extremely helpful and caring.

Robert

I' ve always found the staff and doctors very professional kind and helpful and have been a client for over 10 years.

Have been going here for many years and find the staff and my doctor always caring and helpful. Five stars from me!

I find the VERY busy staff on the front desk to be friendly and extremely professional. They have a lot to deal with! My doctor at this centre has now unfortunately retired but the locum I have been seeing is absolutely wonderful - caring and thorough. Overall, a 5 star medical centre.

I needed to see the doctor as soon as possible. I had an appointment made the same day. No wait time, even got in early. Never have I had issues here. All the staff were great. Even though it's private now, I was happy to pay for the care and referral I received.

I thank God for being able to visit the Kingborough Medical CentreI for more than 20 years and have always recieved efficient friendly professional service and never had to wait too long. My GP is always very caring, supportive, understanding, respectful and proficient. He always takes time to listen and is never too rushed.
Every time I visit Kingborough Medical Centre I feel very happy!

Friendly staff / nurses. Great to be able to use a dr app to make appts easy. Dr De Souza is wonderful

Our doctor is just great and we have had only top class care across the whole medical centre. Highly recommended.

I don't particularly like these reviews bit I don't see any changes and very consistent complaints across the board.
Aside from the woeful wait times with the popular doctors which are on average an hour and a bit of a running joke around Kingston.
It's always been the same as long as I have been going and we just have to put up with it as there is no sign of improvement and clearly the thorough doctors need more time alocated than 15mins to do be able their job.
The sanitiser situation is particularly bad, they are always either empty, absolutely filthy! Or don't work.
Automatic dispensers would be a given I would have thought in this environment.

I’ve been going to this practice for years. They have wonderful Drs, nurses and admin but I feel like it’s continually become about squeezing out the most profit - which is to the detriment of what could be a really good practice. Wait times have increased and it’s basically impossible to get into your own dr if you want to see them within the week. Often they are completely booked out for a week throughout all their Drs. I have a back up clinic I go to, and although I really like my GP, I’m considering moving there entirely.

Waited over 1 hour for my appointment with a doctor I hadn't seen before due to my doctor being booked out until end of next month and charged a double booking as a new patient! Told by doctor to come.back in 2 weeks, try to make a booking in easyvist only to have to wait until.end of next month again. Do not recommend, will be looking for a new surgery.

I went in with a swollen ankle and after a 4 minute consultation I got advised to go for an x-ray, where I was told there was no break. I then had to wait and return to the doctor a few hours after only for him to restate what I had been told and bill me $145 for an 'extended consultation'. I questioned it immediately but could not do anything after-the-fact. I would not recommend this place to anyone under financial pressure.

This Medical Centre has been monetized and Americanized and as a result the community of Kingbrough has been compromised. I went for some vaccinations and was told that since I had not visited since 2020 I was considered a new client and "they are no longer taking new clients. " Obviously they can't make money off fit and healthy young bucks such as myself. In the waiting room there were no tradies, no young families- only the elderly with one foot in the you know where. Maximizing their profit margins in this way is nothing short of disgraceful.

Had terrible experience with Dr who ignored symptoms and complaints just to get me out quickly. Didnt keep any notes on my and then retired so when I needed medical history wasnt there.

I would put 0 stars if it were an option. The doctor who I saw was rude, misleading and unprofessional.

Can't book my own doctor. Have been going to this practice for over 30 years. No more! Changing practice at the moment. Hopefully to a practice that isn't just there to make money for a corporate.

Attempted to make phone contact three to four times, unable to connect over 30 minutes, occurs regularly without any improvement in service.

I tried to call through twice. I was on hold for over 25 minutes the first time. I attempted to get through again and was on hold for another 25 minutes. I'm told this is fairly normal. Without an internet connection, it's virtually impossible to make an appointment with this medical centre.

I was calling regarding a 2 minute phone appointment that I was billed for. I was told it lasted over 6 minutes, however my phone records say otherwise. I disputed the charge and was told that the doctor was the only one that could help me but they no longer worked there due to some issue between them and the practice. All a bit strange.

I'm sure the doctors are great, and the admin staff potentially could be, but it seems the business is more interested in making a buck than helping keep our community healthy.

Also, the other reviews really do capture my feelings about this practise.

I would have to advise anybody who is neurodiverse to steer clear of this clinic entirely. The doctors here aren't properly educated and have a very outdated mentality. I was made to feel I was wasting my doctor's time and that I making up my recent diagnosis made by a clinic psychiatrist!

Had two appalling experiences at the KMC.

One with a doctor, who had very limited understanding or empathy, towards youth mental health; in particular any awareness of the different types of behaviours presented with ASD and ADHD,

Secondly, their unprofessional rude staff, who repeated back my phone conversation and made snarky, inappropriate comments about me, whilst I was still waiting on the phone. I didn’t receive any formal apology as promised either.

Also, their phone waiting time is just mind boggling. You could fly to the moon and back much faster!

Cannot recommend the Kingborough Medical Centre.