Kingborough Medical Centre

This Medical Centre has been monetized and Americanized and as a result the community of Kingbrough has been compromised. I went for some vaccinations and was told that since I had not visited since 2020 I was considered a new client and "they are no longer taking new clients. " Obviously they can't make money off fit and healthy young bucks such as myself. In the waiting room there were no tradies, no young families- only the elderly with one foot in the you know where. Maximizing their profit margins in this way is nothing short of disgraceful.

Had terrible experience with Dr who ignored symptoms and complaints just to get me out quickly. Didnt keep any notes on my and then retired so when I needed medical history wasnt there.

I would put 0 stars if it were an option. The doctor who I saw was rude, misleading and unprofessional.

Can't book my own doctor. Have been going to this practice for over 30 years. No more! Changing practice at the moment. Hopefully to a practice that isn't just there to make money for a corporate.

Attempted to make phone contact three to four times, unable to connect over 30 minutes, occurs regularly without any improvement in service.

I tried to call through twice. I was on hold for over 25 minutes the first time. I attempted to get through again and was on hold for another 25 minutes. I'm told this is fairly normal. Without an internet connection, it's virtually impossible to make an appointment with this medical centre.

I was calling regarding a 2 minute phone appointment that I was billed for. I was told it lasted over 6 minutes, however my phone records say otherwise. I disputed the charge and was told that the doctor was the only one that could help me but they no longer worked there due to some issue between them and the practice. All a bit strange.

I'm sure the doctors are great, and the admin staff potentially could be, but it seems the business is more interested in making a buck than helping keep our community healthy.

Also, the other reviews really do capture my feelings about this practise.

I would have to advise anybody who is neurodiverse to steer clear of this clinic entirely. The doctors here aren't properly educated and have a very outdated mentality. I was made to feel I was wasting my doctor's time and that I making up my recent diagnosis made by a clinic psychiatrist!

Had two appalling experiences at the KMC.

One with a doctor, who had very limited understanding or empathy, towards youth mental health; in particular any awareness of the different types of behaviours presented with ASD and ADHD,

Secondly, their unprofessional rude staff, who repeated back my phone conversation and made snarky, inappropriate comments about me, whilst I was still waiting on the phone. I didn’t receive any formal apology as promised either.

Also, their phone waiting time is just mind boggling. You could fly to the moon and back much faster!

Cannot recommend the Kingborough Medical Centre.

Doctor that my daughter saw for her mental health called her 'manipulative and that she was making it up to get out of school.
She cried all the way home

Front desk staff are rude and not organised. New to the area, called to make an appt for our 4yr old to have his immunisations verified (just moved back from the US) when we called on Monday to make the appt they said they had nothing available, we said he was not sick only needed to bring his immunisation records in, to be verified & uploaded to Medicare. So he wouldn’t need to see the doctor, we could just hand them over to someone at the front desk. The lady than said “oh wait a minute can you come in Friday at 2pm? , being a new patient come in at 1: 50pm to fill out a new patient form”
Sure no problem. Come Friday we arrived a few minutes before 1: 50pm. My wife went in ahead of my son and I, to get the new patient form.
She waited in line, three people ahead of her checked in, come her turn she waited at the safe distant line while the front desk staff chatted among themselves a couple of minutes before someone eventually called her up. My wife informed them that our son was waiting in the car until the appt time. She was told “the doctor is on time today so you better bring him in right away” So my wife directly went to the car (parked directly out front) got myself and our son and we came back inside, we took our seats. My wife started filling out the new patient form, when a front desk staff member came over and leaned over my wife and said “the doctor won’t be able to see you today because he already called you out, and you went to the car, he does not like his patients to be late and you came in at 1: 52pm”. My wife was shocked. 1. We arrived early, 1: 48pm to be exact for a 2pm appt. 2. If the front desk staff were not so busy chatting among themselves they would have had us checked in on time. 3. It was still only 1: 55pm when we were told we were to late for a 2pm appt.

The doctor seen us anyway, and he said “everyone is upset today because of the rain”. Actually no, we in fact were not upset because of the rain, but of the rude welcome we received by this clinic. The doctor said we did not even need to make an appt, that we in fact could have just dropped the records off at the front desk and the nurse would check them and upload them to Medicare. No apology was given by the rude front desk staff. And upon leaving my wife addressed the matter with another staff member at the front desk. In which that woman tried to say our appt was for 1: 50pm not 2pm. That she had made the appt herself on the Monday. She was very matter of fact and spoke in a condescending voice. No I’m sorry simply not true you made the appt for 2pm and asked us to come in at 1: 50pm for the new patient form.

Pleas get organised, learn some customer service and serve your patients more kindly.
Also you had more than ten people waiting in your waiting room, with one woman coughing heavily, wearing no mask. Can’t imagine what sort of germs she was spreading. I thought if you display any flu like symptoms you shouldn’t be sitting next to vulnerable people.

We will not return to your practice.

They're too busy! Just waited 35 mins on HOLD! Last appointment I had, I was fobbed off as the Dr was late for another patient and didn't have time to look into another ongoing issue I have. I was told to make another appointment and come back. Totally fed up after going to this medical centre for over 20 yrs!

Turned up to my appointment this afternoon to be told the doctor was off sick today. No one tried to contact me. Told that my appointment had been moved to the following week and when I said I can't wait that long was told they are booked until the end of the week. If they had called me in the morning I could have found a doctor at another practice to make an appointment for today. Receptionist was rude as well.: (

Trying to get through on the phone took 2 hours with 2 hang ups obviously they’re not interested in your business but don’t care about your time either.

20 years with the same wonderful doctors & they moved to this dreadful clinic. Far too much of a business than a doctors surgery. Today over 20 minutes waiting to get through on the phone to make an appointment this side of next week with that awful music & constant message saying how busy you are & get cut off before I get through. It's just not good enough & sadly, time to move on. If there are still staffing issues, as mentioned in response to a previous feedback, that speaks volumes I'm afraid. If I could find an appropriate appointment on-line I'd book it, but I can't & the current terrible service ensures I can't interact with a human. Very poor from a doctor business. No wonder our health system is in crisis.

I was a patient for nearly 35 years, and had the same GP for around 20 years. The centre has been badly managed for a few years now, and is too corporate-ised. Doctors appear stressed and don't have enough time for their patients. Have now moved to a smaller practice.

Great nurses 5 stars for them. The doctors on the other hand zero stars they seem to be incompetent and rude, after going through 3 doctors and been treated like we are nothing we decided to find a new doctors surgery for our family.

Zero stars would be more appropriate. I have been to this clinic multiple times over the last 2 years for UTI’s and I have pleaded with them to give me a repeat script to be told multiple times that “yes we will give you one- right after this test. ” I have had multiple scans, multiple tests, I have done EVERYTHING recommended and now I have moved away from the clinic- I have gotten a round of basic antibiotics for UTI’s before called through to the pharmacy near me but I was treated horribly by the phone staff. I called and was put on hold then taken off obviously by mistake as they were all calling another patient who called in to say she was going to be late a rude b**** and other horrible terms. When they realised they hung up on me. After speaking with the phone member and treated the way I was for asking if it was possible to get another phone script- I believe the staff here bring the rudeness upon themselves. I was then told a staff member or doctor would call me within the hour- low and behold no phone call. I will be finding a new doctor and I suggest this establishment find new front of house staff.

Unfriendly staff and practice manager. Daughter got charged a $10 administration fee for late payment 13 days after paying the account! And they flatly refused a refund saying new terms were 24hrs even though the invoice clearly stated 7 days and was paid within the 7 days. Can't fault my GP but the receptionists leave a lot to be desired!

This doctors is the most useless doctors in southern Tasmania. The doctors wont get back to you the ladys at the front desk are so unhelpful and hang up on you. If my children are sick i would NEVER take them here.

18min on hold to get an appointment, then waited from 11: 30 appointment time and didn't get in till after 1pm.
What a joke.