Officeworks Ipswich

I went to get full travel itinerary book over 80 pages binded at this officeworks the girl binding the book made a mistake and used the wrong bind and began again I asked if I could have the mistaken one aswell anyway and she said no and that id have to pay for it.so I asked where it was going to go and she said into recycling, the booklet had a plastic clear cover and plastic binding from my knowledge plastic and paper cannot be recycled together, we watched them throw it into the recycle bin without taking off the plastic too when they could have just given it to us especially considering our time was wasted due to the workers mistakes. Considering officeworks promises to the environment and efforts to be a 100% environmentally friendly business it seems the workers at this particular franchise don't seem to understand how basic recycling works let alone customer service. Please don't throw out mistakes made by the employees especially if it can still be of use to the customer let's aim for a kinder and more sustainable future. Thoroughly disappointed hope this gets fixed in the near future and officeworks teaches proper recycling and empathy to its workers.

I have visited this location a few times now and each time I have noticed a distinct pattern. The customer service at the front counters is amazing, but every other staff member in the store acts like you're a massive inconvenience to them. One of the staff members today ran into my trolley and then told me very condescendingly to leave my trolley to the side to grab my items. I had my 2 boys sitting in the trolley so it wasn't a reasonable request to ask me to just leave them unattended in a trolley while I grabbed a few items. I won't be back.

Went to get some printing done today, the staff member Shay helped me out and he was awesome to deal with, he has helped me with printing a couple times in the past and he knows what he’s doing. Turned my order around in a couple hours even though the store was absolutely packed with print jobs. Thanks Shay!

Went in again today for more printing. Was served by Tree, he was also awesome to deal with and very helpful. Thank you

Staff are friendly and helpful. I have been a customer for years and have never had a problem.

Went to Officeworks today for a new phone, store was incredibly busy, staff were so helpful and then further secured a better deal on phone for me! Cannot recommend enough! Thanks so much guys!

Conveniently located next to Coles. They have a wide range of stationary, educational toys, electronic, and electrical items. Photocopy and printing facilities are also provided here.
The staff is friendly and helpful.
There is ample parking available both on the same level and ground floor.

Excellent staff but one stuck as an asset to your company her name is Teresa, she went above and beyond to find the specific acetate sheeting I was after and nothing was a problem to her.
Also very convenient parking under OW and easy access.overall great place & I will be back & will be telling my friends.

Went to Officeworks Ipswich today with an issue with my printer that I had bought there in May. I was lucky enough to have Jake looking after me and he was absolutely wonderful with his attention and great customer service. He solved the issue and I left feeling great that he had looked after me so well. I do shop at Officeworks quite consistently and have always been served by great people, however today was the first time that I actually was returning with a problem and he was just great in handling it. Thank you Jake!
E. Karen Lynch

I always have a good experience at the Ipswich branch but would like to say a special thankyou to Corinne today. Corinne was quick, efficient and charming as she did some complex printing and laminating while giving help to another staff member.

Mistreated by the manager Jenny who has no customer service skills is rude and needs to be fired so Officeworks can uphold their reputation as a store who looks after their customers cause while Jenny is there this will not be the case.
Jenny looks down on those who have additional needs as was the case we experienced. Jenny starts huge issues in store by her terrible attitude & horrible customer service skills.

Was told my click and collect order was ready on the phone, drove 20 minutes it wasn’t even ready. Got a text saying it was ready the next day I go and collect one home to find items missing. That’s 2 40 minute round trip and these people just can’t get right the manager was useless and basically told me to get over it.

Very rude.tried to swap a laptop but apparently it was way too much hassle to search on the computer to see that I actually bought it there.even though I had a receipt.after a few words from me it took the scruffy young bloke less than 60 seconds to find my info.never again. I will pay double the price elsewhere rather than go back there.

Can't even use the toilets here in this shopping centre was about to pee myself and the toilets are for emergency use only apparently what an absolute joke definitely won't be coming back here again!

It would be nice if you served your customers in order of them arriving to be served! I stood there waiting and I have a walking stick, and had people push in front and were served before me, but if course it doesn't matter about someone with a walking stick having to stand when I couldn't really stand.so good work! I will think twice about coming to office works again!

I bought HP laptop a year ago.laptop started playing up before warranty run out. I have returned to office works Ipswich Qld to get it repaired.after 1 month almost no reply or response from office works. Irang OW to find out what’s happening response was oh sorry my LapT stills sitting in store and hasn’t been sent yet to HP to repair. I am struggling with out LTop.out of job due to slackness of Office W. Absolutely disappointed and angry 0/5

Worst Officeworks I’ve ever been to. You will ALWAYS be waiting in line for ages, even when you pick up a click and collect they’ll be running around headless chooks. Most of the staff are really lacking with people skills.

2 people serving the same customer whilst you have 6 people waiting in line, not to mention the amount of staff on the floor! Be a pity if you are in a hurry and couldn’t wait

Why do Officeworks advertise they do passport photos when they don’t? Not for children anyways who cannot stand on their own! That’s False advertisement and then the rep at Ipswich OW go on to say “not even Australia post will take their photos” pfffffft if you’re going to advertise a service on your website you best be prepared to cater for ALL ages AND if you’re going to talk down another business take a good damn look at your company services first
I Do not recommend Ipswich Office works for baby passport photos definitely recommend Australia Post!

Stubborn guy scruffy looking at the counter with glasses, not friendly, no people skills, not approachable at all… just seems like everything is to hard for him to do, went there a few times to get binding done, turned away all the time, when asked why he couldn’t do it, he stated that I’d have to leave it there and pick it up the next day. I mean for 30 pages you need 24hrs to do it,? And than he said binding service is done from 10am. 3 pm, I was there at 4: 30pm.they close at 9pm! I feel sorry for all the other young kids that do a great service there, he shouldn’t be at the front counter, I mean I go in there if his there, I would rather drive to Oxley or garden city office works, because I know the answer would be no.my experience with him at Ipswich office works, terrible service doesn’t deserve a star at all

Great customer service when recently purchased wrong item and had to return it. The store is well laid out and always clean and tidy.
Door staff always friendly and welcoming. Excellent range and good prices as you'd expect at all the Office works stores. Bought a desk and storage cabinet on return visit and very impressed with the staff who helped me with it out to my car. Highly recommended. Don't understand others negative reviews here.