JB Hi-Fi Chermside

Qell stocked electronics store where you can buy TVs computers ipads etc as well as some appliances and mefia devices nd entertain such as DVDs and Cds. Service is good. Maily self service however. Checkout is at rear of store. Very well stocked so feels faily sqeezy.

If you want sales staff to avoid you, come here. I could have bought a couple of items, instead went directly to the Bose store and Harvey Norman because trying to get the attention of a sales person was painful. Come for your everyday items here or when you've done your research. Don't start your buying experience here.

Do not buy.
These idiots took my money then a week later they tell me the product is unavailable.
Another week to return my money.
Why is it ok to sell a product you don’t Evebt have?
No respect for its customers.
BEWARE

Pathetic waited for two hours no one helped me. After contacting so many staff members one guy offered help then he said it's not my department and don't know much about products so we left empty hand

Terrible customer service. Came for the black Friday sale, very less staff. Waited so long, even though the sale staff saw me waiting he was just ignoring. Had to chase them and they were not willing to help much than just answering a yes or no question. Did not show any act to help get us good price even though I was willing to pay a deposit. I was told even if I pay the deposit I won't be getting that price past the sale date. May be it's just that staff.

TV I was looking to purchase was in stock, however had to wait over 5 minutes for assistance. In order to get assistance had to chase after the 5th employee to walk past and ignore us. Treated with condescending attitude and made to feel like an inconvenience. Decided to purchase TV directly from Sony instead. Would not recommend shopping here for anything over $50

Stood for 10 minutes looking for someone to help with Nintendo Switch products. Big table in front of games and any eye contact with staff had them turn around and walk away. One lady holding Nintendo products moved to the xbox aisle, put down the stock and walked away. Maybe more focus on customers and less dreaming about being the next Joel from Amity Afflication may help. We purchased a Switch and 3 games from a competitor.

Minus 2 stars because when I went in for a wireless charger the sales dude indicated my options were all in the lower shelves and around $80-$100. Lo & behold in the upper shelves there was a row of wireless chargers on sale for $10

Sneaky sales tactics = not cool

Minus another star because they have less range than the Kedron store up the road

Inside chermside shopping center above the Woolworths store. Always have everything I need for a good price.

Had me waiting 10 mins just to be sent to the other side of the store for another 10 min wait and the store was not that busy

It's exactly what you'd expect of a JB hi-fi if you've ever been to one. Nothing special but I don't expect anymore.

After very disappointing experiences with other JB HI FI stores I decided to have no more dealings with the company. I had bought extended warranty on a purchased product (not from the Chermside store) and needed to have the item fixed/replaced under the warranty. I went to the Chermside store, and was basically told the warranty I had been sold didn't cover the problem with the item and nothing could be done to help.
Understably I was not happy as at the time of purchase I did ask and was advised that the warranty did cover accidental damage. Apparently I should have been offered a different type of warranty. Anyway, after the professional, understanding and helpful manner which Mitch displayed in dealing with the issue and the outcome I will definitely continue to shop at JB Hi Fi CHERMSIDE. Thankyou Mitch, I hope the company realises what a valued employee they have in you.

Very helpful staff and quick turn around for faulty equipment. Very understanding of products as well.

Called this morning to check if jb hi-fi match the price with another shops. I was advised that yes they do.turn up this afternoon only to be told by the girl at the fit bit section, she can't match the price with officeworks eBay store. ($70! That's big difference on the fit bit) called officeworks store and they happily matched the price.she was happy for me to go to officeworks as she refused to match it.worse expirience ever.won't shop there again, better customer service everywhere else.

This new JB Hi Fi store is much larger than the preceding one but is still unfortunately quite cramped. There is a very large range of products in this store. The staff are helpful and friendly and are happy to answer any questions you might have.