JB Hi-Fi Chermside

Was served by Millie, who was very informative, polite and helpful. Overall a great customer experience.

So today I walked into the JB store for an issue about a frozen screen and loss of display. Spoke to a bloke called Liam. After 3 hours of back and forth got told even though under warranty, they can't exchange the phone. They need a credit approval from Google to do so. After chatting to Google on support, we are informed JB needs no such thing. As it is covered under warranty. When approached, Liam turns around to say he believes I caused the damage. That he can see an indent on the corner where the problem occured and that the screen may have chipped. He is not a technician and has not had the phone checked. While I have photos that there is no chip on the screen or even a scratch. I even removed the guard to check. Happy to share the photos if they contest my claim. Now I come back home, not only process the refund with Google right away who were more than happy to after a 5 minutes chat. Absolute red flag when you cheat a customer out right and give wrong information to avoid doing the right thing.

So the story continues-
I head to JB Kedron and they hand me a brand new piece off their shelves in minute, process the refund and send me back home with a smile.

We came here to purchase a Go Pro Hero 12 ($594) and wanting to price match with Officework which had it for $548.

We approached the guy with a moustache that stands on the left side upon entry ask wanted to price match. Yes, he said we can until we told him we have $400 JB HIFI GIFT CARD to use along with cash for rest. He asked if Officework accepted the JB HIFI gift card and obviously, we said no… JB HIFI gift card should only work at JB HIFI? Right?

This is where it got funny.

He said because Officework doesn’t accept Jb Hifi gift card means Jb Hifi won’t too and if we wanted to use it…. And he can only offer us $10 off aka $584.

This guy is such a joke honestly. Walked off at his ridiculous response. I paid $400 for $400 gift card to spend. Not $10 for $400.

Don’t sell gift card if you don’t accept it with cash on a price match. This guy is either inexperienced or your price match policy is a joke.

Mikayla has been amazing. Cant recommend her highly enough!
I wish to be able to return and purchase my new business requirements in the New Year.
Please ensure you retain this gem!
Sincerely Bruce Kady

Shout out to nic, Trent and jen fantastic service and patience I couldn't be happier with the customer service I received from these staff members keep it up!

I want to shout out to Josh who was working today and searched high and low for the Sonos Roam in Black (props my guy). Really pleasant, accommodating and provided swift service. Recognise Josh for his amazing contribution to your company!

Very understanding and helpful. The product I was looking for was not on display, but the staff member found it for me anyway.excellent service.

I spent 20 minutes in the shop waiting for someone to give some help and felt totally ignored. This was on a weekday, at 3pm. When I did finally get hold of a staff member, they gestured in the direction of where the item might be; apparently it was too much trouble to take over to where the items were, so I ended up leaving without the product and fairly annoyed. I would suggest focusing on customers and trying to engage them when they arrive at the store and to ask if they need any assistance.

Needed a new pc monitor. JB was the closest to me that had one. They had it ready to go at the checkout for me. Great service.

Great assortment of items - whether you're looking for music, movies, games or electronics. Has the best selection of vinyl I've seen in a chain store! Consistently good prices across their entire range of products.

Worst Customer Service Obviously They Didn’t Want My Money So Walked Out And Purchased Eles Whete They Missed Out On A Very Big Sale

Very helpful staff around all day times
Only thing I have to say about the company is the slight overpricing compared to other places
Some sales are quite good actually but direct pricing can be a bit more than other places which doesn't offer much more than the product itself

Bought a Fridge and TV on a thurs night. Had to wait a fair while to be served but understand it was busy.
Great service from Frank. Matched my quotes and included free delivery. Was friendly and helpful. Even after I kept changing my mind back and forth several times when I came into jb hi fi chermside the second time to add installation to my order. Frank was understanding and patient. Recommend seeing Frank if you need to go to jb hi fi for any purchases.

Not a complaint, just an observation- anyone else notice the literal cold air that hits you as you step through the door?

Love JB HI-FI! They take off you, have a lot of patience and are very polite.
Good variety and good display of most of their products.
Good discounts!

The only reason we're not giving it 5 stars is because the gentleman we asked for help in the tv department wasn't overly friendly. Everyone else we asked for help went out of their way. The mobile phone department was very busy and we had quite a wait but the staff were very apologetic and went out of the way to help. When it turned out that they were out of stock of the one I chose, they rang another store for me to find one.
When we had finalised all the items we were buying the lady on the counter was amazing helping us with our purchases and warranties. She even called the other store to make sure my phone was there waiting for me to pick up. Very happy!

Good staff. Some need to talk a little slower and not be so keen to move to the next sale. Also be aware that some people are actually first time computer buyers. Apart from that very helpful

Incredible service. Kind staff. Went in to get my phone fixed and they were the amongst the most helpful staff I've ever come across in many years shopping at JB.

Beware of picking up any of the mobile phones on display; unless you ask staff first. Many of them are attached by security devices which are faulty and set off piercing alarms.first hand experience?

On the positive side, there are plenty of electronic devices on display, finding a staff member to ask questions can be difficult during busy times. Prices seem to be on par with other retailers - whatever stock is on display is available for sale.

Good range of vinyl records in this store. The young staff obviously inexperienced with this format unfortunately pack the records in too tightly into the bins which may affect the vinyl via warping it. Staff always friendly and polite. Good store