Harvey Norman Everton Park

I bought a laptop and the staff member that helped me was excellent he asked lots of questions to find out how I would be using the laptop.

The services from the gang is great. I ordered a Samsung smartwach online and picked it up just in close. I ended up with one that's box had been opened. The gang swapped it out after close. Great jobs Josh & Jimmy

Recently returned a tech product that didn’t do what it was meant to do, to the computer section at Harvey Norman Everton Park. Really frosty reception from the female at the returns counter and felt a little over-scrutinised about the reasons I was returning the product. Just a simple smile and good morning greeting is all it would have taken to negate their otherwise sour reaction to my request.

Staff were more interested in talking to other staff members about their weekends. I ended up leaving and going to JB HI FI who had better service

Do not purchase the extended warranty, it’s not worth it. Terrible company and Harvey Norman are not interested.

Good location, staff are helpful. Bit annoying that you can't access the whole store without walking into the correct entrance.

I would give minus 10 star if I could, it was not the first time I had terrible experience with this store but now I never again shop with harvey norman and it will keep happening if you don't train your sales staff to be nice with customers because including them you all exist because of customers

The computers department team are very professional, knew what gear to recommend to me and gave me what I thought was a great deal. I looked online a few days later and my laptop had dropped it's price a further $298. The team were more than happy to assist with delivering on their price promise guarantee. Thanks once again guys!

Wife Paid for delivery and assembly of new bed and removal of old broken bed delivery driver refused to do it had awful attitude said no time and no space in truck. Bed delivered on a day when assembler not available so that was first mistake then when assembly guy called he said he does not dispose of old beds and was not told Kevin sales guy at HN no idea he misled us as he said assembly guy would take old bed
We usually buy from HN Valley so 1st time with EP store - avoid this store

Ordered a tv early January, was told that tv was not in stock and consequently had to wait a few weeks (so far so good) and that a phone call will be made to let me know when tv was back in stock at store. Had been waiting so long that I checked for availability for tv online at that store… it WAS in stock! Went to the store to arrange for delivery. (Clearly someone didn’t do their job cause I was supposed to be notified when tv was back in stock but it never happened).
Was told the delivery and removal of old appliance was gonna be made today! Because I had not received a phone call to arrange a time for delivery I called the store to have an update. I was told the delivery I paid for was never arranged. I asked for it to be arranged I was told I was being unreasonable as delivery on the day couldn’t be asked for. I pointed out I arranged the delivery a week prior and clearly once again someone did not do their work properly!

It appear that even the manager thinks that nothing went wrong, job was done properly and that due to covid I should understand that “life goes on! ”

I’m a strong believer I’ve paid for a service! The service should be done! Even in the case covid happened to delay delivery I SHOULD have received a phone call, an email or even just a text notifying me of the delay, and not hanging around in my house to wait for a delivery that was never gonna come!

The manager also told me I had no right to be angry at the TWO screw-ups of his team.

They would not take any accountability for the errors and blamed customer!

Well done Harvey Norman! Well done!

Respectful and helpful staff, specifically Byron.
Easy access to plenty free carports
Spacious showroom!

Never have I received such poor service in my life. Trying to purchase a washing machine ‘helped’ by Tony in appliances and electronics left me upset and angry by his disinterest in serving customers and rudeness in his manner. I was told by Tony ‘what part of out of stock don’t you understand’ when I was trying to offer solutions to find what I was looking for through the Harvey Norman network. Hey Tony - what part of ‘Customer Service’ don’t you understand?
If this is Harvey Normans idea of customer service, I will gladly spend my money elsewhere!

Searched everywhere for a iPad for my Daughter before she starts her new year and was told everywhere else that I had to wait another 3 months but when I rang these guys were like yep we have 12 left come and get it! Thanks Harvey Norman Everton Park

Great prompt & friendly service. All ready to go when they said it was ready. Awesome. Very happy with the products I bought too.

Would highly recommend this store. Staff are so helpful, even when short staffed. Have bought all items needed for kitchen overhaul

Awesome staff, price matched both items and answered all my questions so I feel confident with what I purchased. Highly recommend the computer side of the store!

I went in store to check out their coffee pod machines. I wanted to spend around $100 on a coffee pod machine.
Kym, steered me towards the Nespresso machines. I told her I didn't want to spend that much on a coffee pod machine.she told me they had a Cash Back offer and Nespresso offered money off on your first coffee pod order. I was talked into purchasing an extra 2 year Warranty, as well.
Due to technical glitches, it took awhile to register my machine and get the money off added to my account.
I had spoken to many Nespresso representatives, but when I spoke to the last person and asked about the Cash Back, I was told they didn't offer it on the machine I purchased.
I contacted Harvey Norman Everton Park to ask about the lies I was told, they said: it was too late to do anything about it. I didn't even receive a 'sorry'.
I certainly would not have spent $200 on a small coffee pod machine.
BAD FORM HARVEY NORMAN EVERTON PARK!

Marco from Electrical is a bloody superstar. He made everything so easy today and nothing was too much trouble for him. He is very knowledgeable and I would be more than happy to come back to HN due to his fantastic service. 5 stars Marco

Great shop with big range of goods. The shop feels a bit dated though.

The staff were very friendly and helpful and the service was great. I was looking for a Sodastream and they had one on special and a young lady explained about the other models in the range and benefits of the other ones. I didn't end up buying because they couldn’t price match with the price at BigW for the same model.

The staff were helpful and very polite. There are 3 different sections to the store that you can't get to unless you go back out the door and into the next section.