Zoom Real Estate Burwood

In the zoom re I find Peter Versace really helpful and easy to talk to and make the application process easy going especially for the students
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Thank you for helping out in everything.

Great customer service by Giampaolo Iarossi and the team!
Studio was handed to me in great condition and exceptional Hygiene.
Grateful to have you as my agent and couldn’t be happier with the way everything worked out.thank you so much for being soo kind! ️️

Great customer service by Peter Versace and the team!
Studio was handed to me in great condition and exceptional Hygiene.
Grateful to have you as my agent and couldn’t be happier with the way everything worked out.

Spiro the “ Director “ is too arrogant on the phone. I know just about every real estate in Strathfield and Burwood and they know me. I have never treated like I have no money to buy or he is not even interested to sell

The property manager was nice during my tenancy application but became rude when I tried to end my contract due to insect infestation of the house. Called me one day with a rude tone and offered a house disinfestation but I doubt he will. He couldn't even responded to my emails but another manager is trying to respond for him.

I know it's frustrating to lose a tenant but don't bring your frustration up on me! Try sleeping with roaches and you'll understand.

Very happy with with our experience with Peter Versacie & the Team at Zoom RE in Burwood. Expectations well met.

Our Property Manager Dianna is always a pleasure to work with. Quick and reliable with her response to any issues and always so friendly and easy to talk to. Couldn't recommend her enough.

I have now been renting with Zoom for just under a year now and the team are fantastic. Special mention to Dianna and Nicole for always taking great care and support. Highly recommended

Had such a bad experience with zoom. No way I would do business with them again nor recommend it's services!

They should re-visit the concept of taking good care of clients.

Just terminated my leasing with Zoom, because Giampaolo was very attentive before I signed the contract, but once I moved in, he left me down.

This company does not care about the tenants at all. I am disappointed.

Super happy with the service from the agents at Zoom. Marie and Dianna are one of the best agents I have dealt with in Sydney. Not only they helped a lot during covid, they have always been really prompt with all requests I had.

The business is quite professional and responsive with their service. I was with them for like one and half year and their service was exceptionally good. I was with Nicole and she took good care of us, responded and resolved issues in no time. I wish Nicole and the business success in future ventures.

I am writing this review in response to my recent conversation with one of the sales managers in Zoom. Usually, I have found the zoom team is pretty professional, and people like Mariangel & a few others were great to deal with

There were several instances where there was a delay from the zoom team for months together to repair few leakage issues, but we never bothered to get into any escalation just because of the experience & relationship we had with Marie and another team member @ zoom

However, one of the sales managers who contacted me out of the blue without any prior context lacked professionalism/empathy. It shows it takes one unprofessional rep to ruin the entire experience.

Special thanks for the Nicole's work attitude. She is an energetic person and is passionate about her job. I can see her genuineness when I did property inspection with her. I quickly decided to rent the property as I felt she is a reliable agent. I believe her career will reach a new peak in the future because of her professionalism.

The staff are very friendly and helpful in finding what you are looking for in regards to renting. I am very grateful for the assistance I have received from Zoom real estate agent.

Nicole was a great agent who acted very professional and genuinely gave us her 100% when going through the process of finding, applying and securing our place. I would highly recommend her and Zoom Real Estate to anyone who is looking for the best service.

Highly recommend Mariangel Fajardo. She always gives a professional and friendly service. Is a pleasure to have her as our property manager. Thank you Mari!

I had the pleasure of dealing with Nicole from Zoom real estate when looking to rent a property.

Nicole was professional and friendly and made the process of a renting a property quickly and with no stress.

I highly recommend Nicole if you are looking to rent or buy a property.

Thank you again, Nicole.

Kind regards
Alison Mitchell

My family and i have been with Zoom for years. I met Spiro first and have found him very trustworthy and he is always there to help out. Cherry is our property manager. She is very good agent always there to help. I have come to trust her and she has always helped me many a times, more then i expected and hoped for.
I also met Dianna and Nicole. Both are congruent and energetic agents. Thanks Zoom.

The worst experience as a tenant with a real estate agency.
On the overall, they were rude, disrespectful, worst customer service, unprofessional, unorganised, and not punctual. Details as follows:

1- The online payment system they use (Rental Rewards) charges money on every single transaction, while delaying payments often more than 5 days.
Even thought I always paid at least 3 days in advance, whenever their system delays the clearance, they send extremely rude emails and even over the phone they are rude and disrespectful. They even once threatened my credit record for 1 day delay, which is actually cause by their own third party system. On the other hand, they delayed the bond refund for 3 whole months without 1 single apology.

2- An absolute mess with bills.
My contract was that electricity is on me and gas and internet included in a lodge house, while no mention of water bills. For 2.5 years they never mentioned anything about water bills, then lots of charges appeared at the time I was leaving, which they eventually waived after a stressful time. Absolutely unprofessional.

3- Even though they couldn't find anything to complain about in the exit inspection, they tried in every way to charge me more money through bills, either water bills that were never mentioned for 2.5 years, or intentionally not applying a discount on electricity bills as per contract, until chased hard for things to be set straight.
As if the motto is: "try to take as much money as possible from the customer before they go".

4- The bond has been delayed for 3 whole months.
First reason is that the accountant is on leave for 3-4 weeks and no one to cover, how unprofessional! Then the mess of the bills, which they were totally wrong about. Then just being reluctant to do their job promptly until it was paid after 3 months of stressful dealings and rudeness over the phone. After all this, they never even once apologised for the delay or any of the mess.