The Hills Clinic Hospital

Dr Lim completely ignored me. The medication that was giving me breathing difficulty side effects he made me double the dosage, and medication that was working he changed without a reason. The medication he replaced the good medication with triggered mania.

I’d go tell him these things but he isn’t getting another dollar out of me.

A complete waste of time and money that has destroyed my trust in psychiatrists full stop.

Dr Wankhede is neglectful-do NOT go to him if you have an eating disorder. He gaslights patients about what they have and have not disclosed to him, and ignores reports of disordered eating, claiming it is not an issue. His ignorance and stubbornness are damaging. He makes it difficult to seek other help by refusing to diagnose anything. Stay away from him.

Well not sure where to start.with the poor service or the amount of money paid for this clinic? My husband was a patient at the hills clinic Kellyville. On our first day we were greeted by a very rude nurse (Andrew) who made the process probably worse than what it had to be. His specialist dr medicated him with so many medications it was ridiculous. When I questioned all the medication he said “trust me, by the end of the three weeks he will feel better”. Clearly not as he was then admitted to a public hospital who helped him out more than the private hospital did. I went there one day to see him at 830 and he was asleep. I came back at lunchtime to have lunch with him and he was still asleep. When I tried to wake him up he wouldn’t wake up. Called the nurses as he had slurred speech, unsteady on his feet, couldn’t recall what day or time it was.very scary. Staff said to me that they thought he was tired and left him to sleep in. No one had checked up on him at all. Turns out that they had given him extra medication than required. Medication and dosage was changed so frequently that it didn’t have time to kick him. So much for trusting this dr. I feel that we trusted him too much and he failed. Waste of money ($8500). All we got was “trust me I know what I’m doing”, and he clearly didn’t. The day programs weren’t all that good either. Had a few lecturers that couldn’t speak English which was a waste of time. Gave books to patient to do as “homework” but staff never actually done anything with the books or checked them. The only good thing was the food.but definitely not worth the $8500! Keep away!

Was discharged on ridiculous grounds.management are out of the their depth. Place is not well run. Dangerous lack of protocol and procedure in some areas ie emergency response. Mgt just try to get rid of you if you have a problem. Very bad

Food was fresh and healthy. Psychologists were good and supportive as were some of the nursing staff. Unfortunately the way management and administration run the hospital is appalling as it feels as though they care much more about making money rather than patient care. I also don’t think it’s a good idea to mix mentally ill patients with rehab patients. By far the worst problem with The Hills Clinic is that there is a mixture of single and shared rooms. The last thing a patient wants is to share a room with a stranger when they are already feeling extremely vulnerable and anxious. The only way to secure a private room is to book in advance which is utterly ridiculous! Patients suffering from mental illness can’t ‘plan in advance’ when they will need to be admitted to a psychiatric hospital/clinic. The management of The Hills Clinic seem to have no real understanding or empathy in regard to mental illness. I won’t be returning.

This place had a revolving door policy built into it a few year's ago when I was a patient dealing with C P. T. S. D (Chronic Post Traumatic Stress Disorder) Depressed and detoxing patients all in together.
The psychiatrist I had Dr Ted Cassidy (one of the two Doctor's who started The Hills Clinic) said a lot of people had been abused as children and they were fine. Totally minimizing the traumatic event's I was dealing with. I was extremely depressed, I was crying and had severe flashback's and nightmares at that time. He now apparently does some magical magnetic treatment that costs about $5000 and he only does that as an outpatient in his rooms at Castle Hill. Interestingly this same treatment has been running for a longtime in Victoria in hospital so its covered 100% by the Health Funds He called his the Australia blah If only they had now it look's he's the expert for all of Australia and he's just not. This is extremely worth there money if it stops people from being readmitted and covered by private health if your willing to travel to Victoria and be an inpatient there few a couple of weeks. It is an identifier to perhaps how money hungry he is that he only does this treatments for outpatients so he can keep money rolling into his hospital/ Clinic.
The psychologists were mainly extremely young, naive, ignorant the girl in charge of the 12 months outpatient programme and therefore in-charge of other psychologist's was just so incompetent. They have rule's for their own program for the 12months out patients program that they don't even comply with. These therapist's mainly adhered to the CBT (Cognitive Behaviors Therapy) one used the ACT (Acceptance Commitment Therapy) and Sive was the only one who used that which in my opinion was the best With the best psychologist. Sadly her outpatient course only run's for a few week's and she's not in charge. The main outpatient program run's for 1 day a week for 12 months and is covered by your health fund they tried to get me to sign a contract for the 12month course with a $$$'s amount against it, which meant if I got well I may have been personally liable for this amount because the Health Fund's obviously won't pay if you're no longer attending.
From the stories I heard from the other patients the other psychiatrist's seem to not care about getting your depression dealt with.
I think it's a shame that this centre doesn't have mature aged psychologist's who have not only life experience under their belt's but personal experience's they've dealt with as well so they understand what it means to be a survivor of anything!

What a letdown. Tried to access help at this facility and was discharged for no reason and refund was not in full. They like to pump the legal drugs into patients to save themselves the job of rehab.

The hills clinic is supposed to be one of the best mental health hospitals in Australia; although I have very mixed feelings about the place. The facilities are great, food is fresh and the kitchen staff are accommodating. The groups are thought provoking and full of tools which are helpful and well structured. The facilitators are professional and very comforting, always happy for a chat. On the down side, the nurses are hostile and not a pleasure to be around. One in particular, Janice, was insensitive and showed little respect to patients and me in particular. I was having a panic attack and she handled it by forcing me to come out of my room to talk in front of others which was intimidating and made it worse. She also made other patients distressed and forced us to bed early. I also found the nurses triggering other patients by not being fully equipped in what to say and how to handle a situation. We are constantly watched like hawks and feel intimidated and institutionalised. In a place where we are supposed to feel safe and supported by the nurses, I feel like an inmate, not a patient. Would recommend a stay as long as you have the patience to put up with rules and being watched 24/7.

Youth ward staff rude and more interested in talking to each other about personal things than helping me when I needed and asked for help, food is gross and my dr was mean. ALSO they make you feel almost guilty for being there and wouldn't let me talk to on another intense from downstairs who wanted to talk to me even though he wanted to. None of the upstairs staff wanted to help they always made me feel like I was wasting there time even though I could see them online shopping and listing to music instead of talking to me or others. One nurse even threatened me and others with public wards. I felt like i was treated like scum here. Rude rude nurses and drs

Lessons (and most psychiatrists and nurses) were good but management doesnt seem to understand what patient duty of care is - was witness to a number of incidents with staff or patients that were frankly alarming. Would have concerns re-entering.

Would have given it a zero if i could have. This place needs to be shut down due to doctor and psychiatric negligence. People are way way way over medicated often with multiple ssri, antisychotic and valium pills as well as highly addictive pain meds being given on a daily basis to one person. And this is almost all of patients there. They aren't there to help people they are screwing with their bodies and minds and expecting them to practice what they preach whilst zonked to the eyeballs. Appalling to see and quite frankly it needs to be closed down for negligence! They're there for money not to help people!

Rang yesterday at 12.22pm, the lady said someone from admissions would ring me back within 20 minutes. Still waiting.

Tried this place twice ill say the nurses during the day are unbelievable liars and at night could not give a damn never get out of their seat.

Rules on interacting with other patients are ridiculous, the food is terrible, the staff did not help at all and one counsellor was very rude to me before I left. This place is a disgrace.

This rehab has good programs but the nurses are horible there is one head nurse there called andrew he is a big power tripper he had me disscharged and kicked out in less then a day of being there for debating my med schudual which he went by hind my back to change i never was consulted by a doctor of this change of meds i wouldnt recomend this facility to anyone while this vendictive phsycopath is working there he claimed i was intimidating cause i was beating him in a heated debate about my med schedual i dont know what was so intimidateing i wasnt swearing or threatening and when i was evicted from the rehab i called my phsychartrist that works for the hills cinic and got me into the program he was told a patient of his was being discharged but he didnt think it was me and he would have apposed the decision if he knew it was me.i would not recomend this rehab facility to anyone there horrible with meds and go behind patients backs, everyones experience is different but i was there less than 24 hours i was not rude or intimidating and i was discharged and told to leave or they will call the police just for debateing my medical schedual with a nurse and asked so see a doctor which a nurse cant do a medication schedual its a doctor that does that i never seen the doctor once the whole time i was there.