Spotlight Lidcombe

Understaff, need to hire more people, I spent over 15 minutes there looking for someone to ask.

I have never been to your Lidcombe store before. I loved it. Plus everything I bought was on sale. Thank you

Went to buy curtains no one at the counter, asked lady at the dress cutting counter who said she would call Julie to help. Waited and asked again, said she would call Julie again. Spoke to another staff member who said Julie was probably on her break, asked how long that might be, they said probably 10 minutes. Went to the front counter where a male manager (?) seemed to be training a new staff member, when I asked if they knew how long Julie would be they looked at me blankly and said Julie has left for the day. I asked if someone could assist me then and he said the lady at the dress cutting counter can help (the one I originally spoke to). I went back and told her Julie had left for the day and she said no one had told her and was completely flustered. She then made references that perhaps she had known Julie had left for the day as she was saying "I've been on my own since 2pm and no one is helping me". No other staff came to help and she was clearly frustrated taking it out on customers and then being really nice the next minute. Clearly management don't have an idea of how to communicate to staff and plan ahead and are unfazed leaving customers waiting for long periods of time. A lot of young staff around also looking like they want to avoid serving customers and just want to chat amongst themselves. Awful.

My wife loves this place we are in spotlight every time we are at Lidcombe shops buying stuff we don't need sorry I don't need lol

I went to the party/balloons section LIDCOMBE, there was no onee there so I asked if someone could assist me. The girl called someone else as she said she didn't know how to inflate helium (all good) waited 15 mins.
The lady who came over straight out "what do you want"? I asked how much the number balloons she said $5 to inflate do you want it? I'm like let me keep looking as I may get balloons too or the helium tank and do myself (super expensive), not even a minute passes "are you going to do it or not? Otherwise I'll go" I looked at my sister and laughed wow! I said ok these 2 numbers, she charges continues the rudeness and huffing and puffing and charges me $6 plus balloon X2. Im like you said it was $5? Well it's $6 ok? Its done now. Fml I wish I had gotten her name! Wed 10/11 at 2pm

Understandably this place has a large range of options to choose from when searching for materials, although unfortunately I feel management and their team may need to spend time in the store some afternoons giving it a once over to ensure everything was displayed and restocked correctly. When going through the aisles it felt as if things were just thrown into shelves and little effort was given with presentation making it easier for us as customers to find what we are after.

I was absolutely disgusted by the service from an employee named Daniel there after being put on hold to 4 different employees and then being put on hold for 10 mins. Was asking if they had a product in stock and he asked me if I had the barcode and was being rather smart about it, I feel terrible and suffer from depression already I just wanted some pens to make a birthday card for my cousin who is not well pathetic

Giving this store 5/5. First day back after lockdown and of course it was very busy, but the staff there are absolute superstars! Special shout out to Kristina and Rachel, fantastic team and very supportive of one another. Thank you for looking after me today xx

This is my second order for click & collect on spotlight website.

Your website promotes 'click & collect available in 24 hours. ' but I can tell that a big false advertisement.

My order was placed on Thursday 5 days ago and I am still waiting for the pick-up ready email.

The last time was the same. I called the Lidcombe store and the lady was just told me off 'I can't check your order now. You just have to wait for the email. '

I like many varieties of your stock but I can't recommend your click & collect service that the poorest system compared to other store's offering.

Spotlight head office should talk to the Lidcombe store NSW to find out the problems.

Poor Customer Service. If i could, I would give them 0 stars.

1. The website advertises that click and collect would be available in 24 hours. In, fact it took them over 5 business days to get the item ready for collection.

2. The day after I collected the item, the price of the item was discounted by 25%. I went back to the store, and was served by a lady (Her initials is M, but I can't remember her name) at the register. I asked her if I could refund the item and repurchase it at cheaper price. She said that she can give me a refund, but she wouldn't let me to re-purchase the item, because I will refund the item again, if they discount the item further.

3. After the refund is finalised, I asked her if I could get a proof of refund. She said " you did not provide me with an actual receipt (paper receipt), why do I have to give you a paper proof of refund? ". I only showed her the invoice sent to my email on my phone, because it was an online order.

The worst customer service I have experienced, I was so surprised with the way she treated me, so I left without saying anything. I won't be coming back to Spotlight, unless it is necessary. If you can find the same item with similar price, avoid going to Spotlight Lidcombe.

Male staff member couldn't be bothered to help me find what l asked for properly, told me to go on line. Register staff was excellent

This is a little late is posting but back in May I was in store and totally overwhelmed. I had the most lovely gentlemen assist me named Greg, a true delight.

Spotlight is a privately owned and operated Australian family business. Our business has grown from two brothers helping their parents run a dress fabric stall at Queen Victoria market during the 1970s, to stores throughout Australia, New Zealand, and Asia, employing more than 6,700 team members.
It offers a lot of choices of bed linen, yarn for people who knit, knitting needles, and crochet accessories.
Unfortunately they get 3 stars they need to improve their customer service.

I'm extremely disappointed in this Spotlight location. It’s normally my go-to store for fabrics for my small business but today I was treated with disrespect and witnessed the same towards other customers. I’m not one to leave any reviews for stores but I hope this review this lands at the correct persons’ feet to make adjustments for the betterment of their store.

I made a click and collect order and quietly waited in the corner for 40 minutes without making any complaints to the staff (I’m not a confrontational person). The checkout ladies did their best to locate the click and collect staff of the day through voice page. Another lady was also waiting for her order but was much more vocal and asked to speak to the manager. The manager visibly appeared to be disinterested despite knowing our situation and gave attitude to this lady, as well as, staff needing assistance.

There was no allocated person for click and collect today, so someone has previously done so was given the job to attend to our orders. She kept insisting my order did not exist despite sighting my email/order number and gave me attitude from the get go. There are literally signs at the checkout stating that there’s zero tolerance for aggressive behaviour, yet, here I am being confronted with the same thing they oppose by a staff member by the name of Maria.

This was a place that I thoroughly enjoyed coming to but I left feeling hurt and attacked for no legitimate reason. What a way to ruin someone’s day…

TLDR; I do not recommend click and collect here, especially if your intention is to avoid exposure to COVID. And no, it does not help to give your order number upon entry because the other customer did exactly that while she did other shopping.

Love getting served by Kristina, soooooo helpful, and knows where things are and will sometimes subject a better idea & product. She's definitely a keeper.

Highly inexperienced and untrained staff. Every single member except the manager was incredibly miserable and useless, making you feel sorry for them.

The staff that didn't look miserable was plainly rude and useless.

Took me 15 minutes to get past the door cause once shown vaccination and QRCode scan the woman stopped us and started asking us question and not believing us, like in a power move.
Then queue after queue different staff members starts sending us around the store, first right, then left, around the corner.

No staff member knows how to return items, they all panicked when asked and sent us to queue somewhere else.
Almost two hours to return four items is ludicrous.

I'd be surprised if this isn't the worst spotlight in Australia.

Ordering online is one of the worst experience I've had. I ordered the material three times and they missed my order all the time. I need to call them and asked them to prepare my order!

Went to pick up a order though click and collect.
Staff extremely rude and would release my order because it didn’t have my name on it and IT DID.
No apology when they realised they were wrong, just a slammed door in my face.

The store won’t accept returns, the website has no information on where to send a return and despite trying several times by messaging to ask where to do refund online all I got is call customer service. When I called customer service, four times I got a message saying the service was busy and call later and twice got a message to leave contact details. It has really put me off buying anything else from spotlight. Now I’m left with $50 worth of products I don’t want and can’t use.

Ordering online is one of the worst experience I've had. They have so many good deals but always out of stock. I was finally able to purchase the item that I want but after paying for it they said it's not available so they took it out of my order and refunded me. I can't be bothered picking up (plus the newest 5km radius) an incomplete order so I asked to be fully refunded for everything. It's been three weeks and no reply! Lidcombe store won't pick up. Hotline won't pickup. Emails don't get returned. I messaged them on Facebook and still no response. They have good products but can't do online orders and have really poor customer service. I wish I can review the entire brand and not just a specific store.