Luxo Living - Furniture Sydney & Saunas

I’m 34 weeks pregnant with a one year old ordered a king bed and paid for premium delivery which states there would be two men and they would carry it into room of choice. When it arrived there was only one man and his maybe 7 year old daughter tagging along with him, he said he wasn’t even allowed to bring it inside the door. So I had to try and carry it up our apartment stairs. Not only that the company will not provide a full refund for delivery. And they took a week to get back to me via email (don’t even bother calling the customer service number) And to top it all off there was missing screws so the bed is wobbly and definitely isn’t made of quality materials. DO NOT RECOMMEND

External timber paneling damaged/snapped on a Infrared Sauna.
Over a month of back and fourth (email and calls) to try and get a replacement sauna or my money back they wouldn’t concede. They’ve refunded me a lousy couple hundred to replace the timber paneling myself or hire someone in my area to fix. 1. Goodluck finding Canadian Hemlock timber panels in Australia.
2. Goodluck getting a trademans over to quote.
Overall not happy with the service.

Have only experience customer service through their website when enquiring about a product and KOBI was extremely helpful

A worse company than Telstra and Apple combined. I had to beg n beg n beg n beg for a refund for a mattress that collapsed. They delayed, lied, it took forever. STAY AWAY

Sorry to say it but this company is full
Bad customer service in experience stuff
I have been waiting for a refund for nearly 2 weeks now and looks like it’s not going to happen
They told us will take a day and 5 days later they said it takes 5 to 7 days and now 2 weeks and nothing in my account
Avoid buying from this company it’s full of headache

Just made a purchase of a Bunk Bed with GINEIL over the phone. Experience was pleasant and fantastic. Great service!

Avoid buying from this company online.

They’ll get your order wrong and send you the incorrect items.
I ordered 2 sets of these black stools I got the gold ones sent instead.
The one chair came with the incorrect legs as you can see in the picture so I’m sitting with one stool with legs that are uneven and unattached.

Putting the chairs together were a nightmare and then contacting customer service has been another stressful process.

Second time I’ve bought from them, and the last.

I had a great experience with Luxo Living, in particular Grace was very helpful and friendly. And the Sauna I bought is the best money I have ever spent, I highly recommend!

Great service from Grace over the phone. She was very helpful answering my questions and made the purchasing process easy. I’ll definitely come back to LuxoLiving again with this great experience.

GINEIL was extremely helpful. My issue was addressed with a single interaction. The support I received was thorough and timely. Thanks.

Very swift and helpful assistant by Patricia today, was able to swap a bedhead and organize to have the rest refunded very quickly. Excellent customer service, thank you.

Horrible company to deal with. Purchased a dresser from their site. Waited a week for dispatch with no news. Contacted their company who said they would "get back to me" which they didn't after 5 days. They got back to me with a tracking number which didn't even work and was told to wait for dispatch. Heard nothing so I had to follow up with them which then was put onto a "customer service rep" who advised me they didn't even have the item in stock. This was over 2 weeks from initial purchase after promising a 5 day delivery. Their only solution was for me to purchase a much more expensive item or an inferior version. I settled with a refund. Won't ever bring my business here.

Gineil was great and helped me with my purchase. Awesome service and an assets for this company for sure. 5 Star for her service

Beautiful bed head, such amazing quality for such an amazing price! Definitely the cheapest price but not at the cost of quality. Very impressed with Luxo Living. The customer service is exceptional. Will be shopping here again and again.

Patricia is a polite and lovely lady who always answer my questions patiently and give effective and speedy response.
I was an amazing experience chatting with her.

There is a mobile number in the carpark, and you just text your order number on there and the staff bring your order out to your car.
Good service, very nice staff

My online chat with Kobi seeking information on a product I am now going to purchase was quick, responsive and very helpful.

Chatted with Arnie tonight and cannot believe how your chat service was live at this time of night.
Arnie was very prompt and extremely helpful with every question. Give him 11 out of 10 please.
Thank you. I’m going to order my bed either tonight or first thing in the morning. Excellent service guy’s.

I contacted Arnie using the chat box online and they helped sort out my issue. Thank you Arnie!

With efficiency and politeness, Grace followed through our enquiry from beginning to end regarding weather protection/cover for Wicker outdoor furniture day bed with canopy purchased from you recently. Her responses were prompt, informative and detailed. Thank you Grace for your assistance.