Fitness First Chatswood Platinum

Not my usual FF location but found the staff very helpful. Parking covneninetly located below the gym (2 hours only). Have not used the swimming pool but looks great.

Sunday afternoon around 4PM. Wet swipes dispensers are all empty, disfectant station are out of paper. Poor ventilation. The area near Cycling Studio smell like garbage. Equipments are old. Weights are over the place.

Air-conditioning seems to be never on or forever broken in the treadmill and dumbbell section. So hot and humid. Feel extremely uncomfortable.

Just started, but so far looks good and very convenient, easy to join without any hidden charges, like other clubs.

Squat racks floor have been damaged for over a year and they dont fix it.
General cleaning is bad.

This gym called and texted me several times over the last two weeks. This is harrassment! I do not live anywhere near this gym and do not know where they got my phone number but this is NOT THE WAY to gain members

So glad I ditched my old gym and switched to Fitness First Chatswood. Highly recommend training with Liam Tai (and note: 60 years+ woman writing this). He is the bomb dot com as a trainer: polite, professional, patient. Awesome all round.

For such a large gym with a large pool, they need to place centrifuges in the changes rooms and fix all the unusable shower cubicles. Find a way to deter people using fire exits as homeless non members sneak in routinely.

Been training here 2 - 3 years, staff are lovely. Brielle showed me how to deadlift 200kg with her tiny hands, Tara spotted me on a 20kg bench, Jc is great to talk to for exercise advise.

Sunday staff need to be sacked, got told over the phone we can come in for a trial. Blonde guy on afternoon shift was rude and told us no because “girl who answered the phone is new and doesn’t know what she’s talking about”. He also gave attitude to a member simply asking for a locker pass and said “everyone here steals”.
If your staff don’t want to work there, get rid of them.

It's pretty disappointing that this gym is Platinum, but you can't even have 24/7 access. Understand that this is highly probable it's for safety regarding supervision and pool access, but honestly, paying a premium just to be provided with regular access is sad, when I could pay a lower fee to attend another commercial gym to be disappointed in the same way.

Parts of the power rack were often missing, and incredibly difficult to locate. What are we doing? I'm not trying to find Wally here, mind you. Double trouble. Imagine not just wasting your money, but also wasting your time.

There was old and outdated gym equipment, how is this a Platinum gym? Are you sure you guys aren't a Passport branch?

Total lack of hygiene and care towards maintenance of the bathrooms.

Friendly staff, nice and tidy, and generally others that train are respectful - very good gym and been a member for 2 years now

Have given up on this gym: equipment always had problems, limited opening hours on the weekend and it never felt like it was clean. Was disappointed that when I requested cancellation of my membership due to these issues I was still required to pay the notice period even though the gym didn’t provide the expected services.

No gym etiquette.

PT’s kicking people off machines half way through a set when not being used for 20 mins, so they can train their clients. Then arguing with users to get off. Where’s the manners and safety?

I quit my membership and use a proper weightlifting gym.

9/11/2022 updates: I can’t believe the overcharged amount of money happened again. My normally payment day is Thursday every fortnight. Today I receive an message that I have overdue payment, which is $10 more than my normal payment. I called and they said this is penalty when I don’t have issue balance at my bank account. Exo me? I sent my bank statement to their email and it clearly shows that I have enough balance to pay for my fortnight fee from Wed to Thur. Let’s see what they will say. This becomes ridiculous now!

I went to the gym yesterday processed the membership transferring. Today I got charged $69, I call them and just be told that it is a joining fee. However, nobody told me that I need to pay extra $69 joining fee. Compared with the price, I know there is an offer for some fitness first platinum at the moment with 20% off m'ships and 4 weeks free, FF Hilton even gives me an offer without admin fee. It doesn't deserve for me to take the membership transferring with pay extra joining fee. As a previous fitness first platinum member with over 2 years experience in FF, I didn't expect I will need to repay the joining fee. I got a email said this fee cannot be waived and this makes me really angry. Please note I have the right to be told that there is sign up fee before you process my request. It’s not a good way to run business and treat your previous member.

Nobody is perfect mine especially so I keep it simple take the leap of health fitness first makes sense

How long will it take to repair the shoulder press machine? It has been out for more than 2 months already.

Also, how hard will it be to just put on some clear label on the machine weight? I'm referring to the the lat pull down machine's weights plates and the leverage low row machine's seat mark.

I'm not sure what people are complaining about. I'm a member of Castle Towers and came for the premium experience. Top class facilities and very friendly staff. Worth an extra $10 every time

Great club with friendly and helpful staff. Class instructors are amazing, especially in the pool! The only reason it is not 5 star is due to maintenance. There always seems to be something broken or not working and out takes ages to get fixed (showers, lifts, music and mics for instructors).

Really enjoyed the Aqua fitness classes. Staff are friendly and the trainers taking the classes are awesome.