Drive Yello

The driver from this company stole have of my groceries
I ordered through woolworths
Yello need to do better background checks

These people charge you $75 dollars before even accepting you to work with them. They charge you just to make a booking. Seems dodgy

There seems to be a lot of confusion of accountability by previous reviews here.
A number of them criticise late food deliveries, and while I myself have been a victim of food arriving far too late, the best person to review and notify is the STORE, not Yello, and certainly not Menulog. Yello's key approach is as a premium delivery service, and that's backed by a very data driven platform that they've created.

As a driver, we are given 3.5/5 stars to start after our initial training. We are independent contractors, so getting a positive rating gives more opportunities for bigger shifts, and continued access to the platform. Stores can rate and review us as a driver, and we can rate and review our experience with the store for other drivers. This is for EACH shift we apply for and are accepted by a store. Stores can choose to accept or decline us for each shift. This template ensures that we as drivers are high performing and positive with staff and customers. Drivers receive a minimum amount per shift and each delivery is calculated on a price per delivery. If the amount of deliveries exceeds the shift minimum amount, you'll receive extra for each additional delivery.

As a store, you'll have access to the platform and can create each delivery run. Then the best part is the data feedback. You get to track each driver in realtime. You get to see the time it takes for deliveries, and compare on different nights. You get to choose your drivers. You can choose to control which drivers do particular runs. You can also start to really understand and predict peak times of the year and ensure you've got drivers to cover the demand.

While being a Yello driver isn't my main job, I do still take it seriously. Customer satisfaction is extremely important, no matter who your shift is for.

All in all, Yello is still a younger player on the market, but with recent larger stores and some florists joining the stores using the platform, it has amazing potential. I know I'll be continuing to drive for them.

For those of you who are having issues with a store using Yello - please contact the store directly. Yello is designed to recognise good and bad feedback based on how the store receives customer feedback - it's important for the stores, but also so that they can make a decision on their use of drivers based on your feedback. Again, that feedback is important for everyone, and I guarantee any feedback is always heard. That's one of the absolute pillars of the Yello platform.

Awful service. I'll never order food again from any restaurant that uses this joke of a company.

Terrible support. I ordered food that never arrived. Nobody could reach them to find out why. Never use them. Never use menulog, who uses them.