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Apple Charlestown

Address Charlestown Square, 30 Pearson St, Charlestown NSW, Australia
Phone +61 2 4032 5800
Hours
Monday09:00-17:30
Tuesday09:00-17:30
Wednesday09:00-17:30
Thursday09:00-21:00
Friday09:00-17:30
Saturday09:00-17:00
Sunday10:00-17:00
Website www.apple.com/au/retail/charlestown
Categories Electronics Store, Computer Repair Service, Mobile Phone Repair Shop
Rating 3 72 reviews
Nearest branches
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Apple Castle Towers — Castle Towers Shopping Centre, 6/14 Castle St, Castle Hill NSW
Apple Sydney — 367 George St, Sydney NSW
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Apple Charlestown reviews

72
Sort by: date highest rated lowest rated most helpful
Andy
03 April 2019 8:16

Consistently awesome service from a consistently talented team. After using Apple products for almost two decades, Apple Charlestown is one of the most powerful experiences I’ve had with the brand - online or offline, worldwide.

Sarah
31 March 2019 11:21

Just had the most incredible service at this Apple Store. I’m from Sydney and they were absolutely brilliant. Best experience and service I’ve had in a store. They went above and beyond to help me.

Duncan
30 March 2019 21:02

Hour wait to have a warrenty claim assessed. What kind of service is that? If you continually don't have the staff to keep up with demand perhaps hire more?

Heidi
08 March 2019 2:20

Overall it was pretty good experience, 1st time going to apple, I went in for a screen replacement. I walked straight in and waited for 3 minutes and Elliot came out took my phone and it was all done in just under a hour, I’m very happy with it, price was pretty good, just would take it down a bit. I was looked after well, thanks apple

Tim
07 February 2019 19:43

The experiences I've had here are less than satisfactory. Usually relating to screen replacements. I'd rather live with a cracked screen than go through the drama of dealing with the figurative geniuses here.

Hope
27 January 2019 20:02

Absolutley fantastic service.the yound man that serviced me was pleasant and extremely helpful.nothing was too much.thanking you so much.

Scott
27 January 2019 4:50

Very busy however lots of staff make waiting time short. Had a good conversation about wifi speakers with a young staff member.

Bishnu
17 January 2019 3:42

Good and attentive service. I was there to change my battery. I booked walking through appointment and I got my repaired phone back just after an hour. Spacious and good customer service. Recommended!

Yeojin
11 January 2019 8:22

I received a battery replacement service two weeks ago. Take 70 minutes I got my phone. The staff were kind. It was Saturday morning & I spent time parking more. Apple Centre is level 2, shop no. 2022 close to H& M. When I arrived Charlestown Square I couldn’t find & asked people where is Apple Centre.

M S
10 January 2019 9:02

They have been professional when i've dealt with them with buying the numerous apple products I currently own. Very helpful with repairs too

Chris
04 January 2019 2:20

Well where do i start. Was very busy and wasn't enough staff. Ended up walking out after 15 minutes without getting served

Philip
31 December 2018 10:36

First visit for a service to an iPhone (work phone). Massive store, I couldn't believe how many staff (red shirts) there where on and the diversity of age (and not just geeky young males). Served by a staff member and sent to sit down and wait. Didn't wait long till served to get a battery replaced. Took them 90mins to get it done, with an easy transaction when picking it up.

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