Ochre Health Medical Centre Casey

Highly recommended. Dr Kate Clemons is an amazing GP. She provides in depth and specialised healthcare to her patients and delivers exceptional outcomes. She is fantastic with children of all ages, young people with disabilities and adults.

So happy I booked into my regular GP clinic to get my Pfizer vaccine today. Thank you for the care and support you gave me to make me feel at ease during my vaccine.

My 5 year old had on and off fever since Saturday, sometimes temperatures as high as 39.4, no appetite for food or drink. No one wanted to see my son although he had COVID negative test results. Spoke to Ochre reception at 9.30 and had the telehealth at 9.45 am after which Dr Madeline saw him in the practice. The issue was tonsillitis. I found Dr M very caring. Feel much relieved now. Thank you.

Pretty horrible experience. Staff are not helpful at all and after months of being told I would hear back from my doctor I'm still waiting, having called up multiple times and been given reassurances that would happen. My issues have increased and there seems to be no care at all, very disappointed.
Not going back.

Wonderful medical practice with professional friendly staff and amazing nurses who go way and beyond their jobs. Receptionists are also extremely lovely.

My family and I have been regular patients here for at least 4 years. Over that period we have seen a regular turnover of doctors, but have been halpy with the service. However, the reception staff is a whole other matter. They seem more interested in punching things into the computer than assisting patients. They come across as rude and arogant. One of my kids recently had a chest infection (not covid) and the online booking system allowed us an appointment (telehealth). Appointment was 2 hours late and no consultation. She was simply told by the doctor that she required a covid test before she could offer any treatment and proceeded to charge a full fee for the "service". When we complained to the practice manager she advised that the appointment should not have gone through and she would look into the charges and call back with a resolution. Imagine my surprise when 3 weeks later a bill arrived in the mail with a please pay immediately sticker.
I would not recommend this practice and will not be returning.

I have been at Ochre Medical Centre Casey many times but on the 13th of July, 29th of July 2021 I had a really bad experience here. As a human I couldn’t imagine the way how did they treat my son as a “POSITIVE OF COVID-19” even he just had a common cold. I went to the centre on the 13th they refused to see my son. They asked me to go back to my car, wait until the gp call. After that they required me to take my son to do a COVID-19 test. Because he has cough (they said that is 1 of symptom of Covid. They won’t able to see my son face to face. She said if the result is good I can make the other appointment to see her). I did that. Then I need to isolate for 24-48 hours to wait for the result. The result was NEGATIVE. I called many times but nobody catch my phone so I’d booked online. The GP might quite busy so it took until on the 29th of July. I was happily and booked in for my son. After I checked in then we took a seat. Suddenly the receptionist came and required us to come to the isolate room because my son has a cough. Was he wrong when he gets sick in this situation? Then they asked to do a COVID-19 test again. She said: The results was long time ago so she can’t see my son and he needs to do it again. As a mum I don’t even expect my son does many times of COVID-19 for what? It doesn’t make any sense (it’s so frustrating test. The GP knows very well how uncomfortable is it. But still ask to do that). I’ve been waiting to see her to help my son recover. But what she did we feeling disappointed and terrible. Do you know how long does it takes to get to Weston from Casey to do a test? We were staying outside with 2 long lines. The weather was very cold. We were freezing outside. My son had a really worse cough, running nose after that day. I trust you. I thought after we have a result we can see you and help him. But I think I was wrong. I was a foolish one to believe unprofessional doctor. What if ur daughter being asked to do many times of Covid-19 test how do u feeling? Would your heart hurts by that? Even my son does not have COVID-19. I also did twice to wish to see you. Bcs I believe you. You are a doctor. But that was disappointed me a lot. I don’t know why did I follow your nonsense intructions. You said: You can’t see him bcs he still have a cough. His cough getting worse and worse bcs his gp “help him” too much. I don’t know where did you get a qualification to become a doctor and working without HEART. You have NO Conscience. I was ashamed at her treatment and won't be returning to this practice again. Strongly NOT recommend this place.
I hope you have a right job and have a good life (A Good Doctor that I’ve never seen before)

I have been a patient in Ochre Health Casey for last 5 years. I am very pleased with quality of care I received every time, I visit. Doctors are excellent, reception staff are very friendly and place has a very good vibe to it.

Both the doctors which I have been seeing at this clinic, since 2018, have sadly moved on however, due to the proximity of this medical centre I have remained a loyal patient here.
The new management decisions leave very little to be desired. Today I had an IUD removed and went to schedule for a new one to be inserted, to be told sorry the doctor who does that here can not provide you with this service as you have not seen her previously. Even though I am an existing patient at this patient.
Very disappointed.

Outstanding doctors, very knowledgeable skilled nurses and very friendly staff. Highly recommending this centre.

Kind and helpful the doctor
But one thing i didn't like that
Receptionists did not wear mask properly.
One receptionist put on her chin- didn't cover mouth
Other one didn't cover nose.
And one of the receptionists pulling down the mask when she was speaking

What you hear is "we are receiving a higher than normal number of calls. "
What it should say is "we have an inadequate number of reception staff. "

Thank you for excellent care. My podiatrist Alex Murray took the time to understand my needs and complex condition. Much appreciated.

I attended a podiatrist appointment today and received good and efficient service. My less than excellent rating is because of delays in gaining this appointment when the regular practitioner became ill and needed to be replaced by another podiatrist.

Outstanding treatment and process. Friendly, attentive and professional. Glad to have found a great practice.

I tell friends about the great service at Casey and some don't believe me. It is true.great service, great staff.

Thank you very much, Dr Goyal listened attentively to my problems, and gave me good advice.
One important thing in all surgeries is reception which proved to be exceptional.
I would highly recommend to my friends and family.

I first consulted Dr. Sheahan Ranasinghe when he was working at another practice and when he left there I was very disappointed because I had finally found a doctor who had an extensive knowledge of my particular medical conditions and correctly diagnosed and began treating me for others and was very personable, caring and sympathetic. I immediately traced him to Ochre Health in Casey and began consulting him there. He has correctly diagnosed and treated me for further conditions and treated me for them as well as referring me to specialists in specific fields for further treatment. My confidence in him is such that I have recommended him to others because, frankly, he is the best doctor I have ever had.

Fantastic family practice. Caring and professional service by doctors, nursing and Reception. Particular 'big tick ' for Maja on reception. Always friendly and professional.

We saw Dr Sheahan. He was great with our teenager. Easy to understand and he was very thorough. We also had bloods drawn. This was also a positive experience for us. Thank you for a great service.