Ochre Health Medical Centre Casey

Dr. Khaleed Shareef is one of the best GPs in Canberra. He is professional, listens carefully to his patients, answers their questions and investigates their concerns. I highly recommend him.

Very stunned by podiatry fees- two visits - one set of orthotics and I’ve paid over $900. Not covered by my high-end/ gold insurance or Medicare. Both visits about 15 minutes long. Am changing podiatrists.

Reception was efficient. Dr Antionette was refreshing. She was kind, compassionate, she really listened to me and was extremely thorough. I left feeling confident with a management plan moving forward.

My phone call was received by “Mathew” and I asked for an appointment for PCR test and he said it is only a telly appointment which was fair. I said I will think and call back and he just hung up the call. Very poor customer service. Have to be more polite and thoughtful especially when working in a healthcare field.

They said you can use Defence White Card but it was upto the doctor if your allowed to or not which wasn't said until after the appointment. Dr said no even though it was an accepted condition on my DVA White card which I required medication for. Paid for it but was disappointed

I followed my doctor to this practice, and when she is not there I always feel well looked after.

Worst customer service. Every time my family has an appointment they manage to make a mistake, or fail to tell us that a doctor is away and we turn up to find our appointment cancelled. Save yourself the pain and go to YourGP@Crace, a much better practice. Ochre Medical is a joke.

The male nurse "BEN" is extremely rude and unprofessional, let's his friends in before people waiting in the waiting room that we're waiting a lot longer and actually had an appointment. Then when asked why he did that got abused in front of my baby. I will never return and i'll be contacting head office.

Dr. Khaleed Shareef is one of the best GPs in Canberra. He is professional, listen carefully to his patient, answer their questions and investigate their concerns. I highly recommend him.

Efficient & caring. Personable staff & always excellent highest standard medical attention.

Our family has seen Dr. Kate Clemons for over 5 years and we wouldn’t trust anyone else. Very professional, compassionate and thorough. Amazing with our two kids, prenatal/postpartum, DVA paperwork and in general the best doctor I’ve ever seen. She listens and doesn’t make you feel rushed - wait times can be tricky (always ring ahead).

Dr Marshall is fantastic, she goes above and beyond and I’m really pleased With how transparent she is, super friendly and genuinely cares.

I came here on recommendation from a professional. The reception staff are lovely and so is the doctor I see. I would highly recommend this practice

The lack of communication from this practice is absolutely ridiculous. Patients are expected to schedule and be on time for their appointments however this curtesy isn’t extended to the patients. I understand things come up and some patients take longer than others but it literally takes a couple minutes to communicate with reception to then communicate to the patient that there are delays of 30 minutes plus and to come back later. Why should anyone have to sit in agony well past their scheduled appointment just because your practice lacks simple manners and communication skills? Also common sense would be if the doctor is in the middle of a procedure and has been for a while and doesn’t look like they’re going to finish up any time soon that maybe you should let the following patients know to come back later rather than have them sitting clueless for 30 minutes. I better not receive a late cancellation notice in the mail for walking out!

Ochre Medical, go above and beyond to assist with patient needs. Dr Kate Clemons is nothing short of amazing. Her kindness, support and patient care is always of the highest standard. There needs to be more like her.

While there's some great drs there the reception staff are horrid. Barely understand what you need and frequently miscommunicate. I've been going here for years and honestly the front reception staff are enough for me to stop coming.

Safe, friendly reception with
thorough, professional consultation with the doctor. Highly recommend!

Dr Clemons has wonderful communication skills and is very thorough and patient focused in her approach.

I came here on recommendation from some friends, in the search of an earnest and attentive GP and I was not disappointed! I saw Dr. Burrell and she was very considerate and genuinely listened to all of my concerns about a health issue that I had. I will not hesitate to recommend this practice and will be returning after my experience today. Not only was the physician I saw outstanding, but the overall atmosphere of the practice was also very good. The reception staff were friendly, the space clean and ample room for seating whilst social distanced. Well worth the drive, as I am not local to this area, but glad I ventured out.

This afternoon I had a surgical procedure with Dr Rosalind Marshall. The procedure from start to finish was very professional. Very impressed with casey medical centre. So glad i made the switch.