Wagyu-En Japanese Restaurant

Every dish served was delicious! Wasn't expecting the beef tongue to be tasty. Plus the customer service was excellent.

Amazing quality food. Pricing could be a little more clear, but you're nonetheless paying for quality stuff. The fat in the wagyu can lend to some big flames, so mind the eyebrows.
Umeshu is dangerously easy to down.

Staff not very friendly or helpful. No bothered to explain that you have 60 minutes to order from the buffet and 90 minutes in which to complete you meal. Had we known this we would not taken our time and ordered for food instead of talking. It's a shame really as the food itself was good quality.

Beautiful little place. Unbelievably tasty and decently priced.
Staff were extremely helpful and friendly.

I now understand why this place is never busy. I walked in hungry, paid $90 for a 2 person set menu and left the place still hungry. When we mentioned that we didn't feel the food matched the pricing we were told it was because we chose not to have pork (even though we don't consume pork for religious reasons). Pretty poor excuse, you need to cater for those who don't eat pork and make adjustments to the set menu. One salad, Tiny bowl of soup each, 2 bowls of rice, some fried chicken, 2 tiny bowls of chicken to grill and barely 200G of beef to cook ourselves, $90 and thats supposed to feed 2 people? Simply overpriced, this is why your restaurant is always empty. So many other options in the local area we certainly wont be coming back.

Too busy. Not enough staff so therefore kept forgetting for someone to bring our food (we were booked for wagyu buffet).

Resonablely priced. Good quality good atmosphere staff were helpful. I would happily go again. They even let us change one of the options on the menu probably a 8.5 out of 10.

Always wanted to come here but clearly I should have noticed the lower reviews more as what's listed in them is exactly what I experienced.

Definatly understaffed, the waiting periods were substantial, the quickest thing was a can of coke which still took 30 min just to grab.

With only 4 tables full on the night I'm still not sure what was taking soo long when we have to cook it at the table.not here to complain about the food though if you like good quality beef you will like it here, service is where it's falling way short

I only write reviews when it's real bad. 1 star is being too generous
No excuses guys. Accountability. Let's start:

1st visit, we were told to wait 15 minutes for a table. We waited out front in the cold for 45 minutes before we decided to leave. DO NOT PROMISE WHAT YOU CANNOT DELIVER!

2nd visit = always give a 2nd chance. We thought it'd be a good idea to take our mate there for a birthday dinner.small group of 6.1 hour wait till the food came out. Small proportions ("I don't recall this as fine dining"), Not delivering anything and expected -10% will do. Gave too many chances. Crossed the line.

On a Saturday night, you cannot run roughly 4 people in the restaurant with nobody fronthouse. Under staffed.

I don't eat too much but that was nothing.

After waiting for 1 hour, we decided to leave, but said that it was ready to go "don't leave", Compensate with "drinks on the house" that never came out? You expect us to near full price? 10% is not good enough. I'd like a refund but the guy seemed he just manage the place and didn't have the final decision.honestly should have given at least 30% off or just walked out without paying. My friend was way too nice and didn't want to further spoil the vibe for friend's birthday.disappointing.

You literally scammed us $244.00. I was still feeling not satisfied or remotely fed. It was not justified. I think a maccas meal would have filled me better for quarter the price.

Management skills are extremely poor. Your conflict resolution was terrible. As soon as someone starts to wonder where food is, you decide to attend to that table first. That's not how it should work buddy. Management poorly handled the situation. They're probably under paying staff too.

本当に悪いサービス
とてもゆっくり、食べ物を1時待ってた、マジかよ、、
行かないべきだ。。

Whoever is giving 5 stars to this must be either friends of the owner with multiple accounts to give it higher rating, delusional or a massive Weeaboo.

Rubbish customer service had booking for5 people for fathers day and they told me there was other customer came before us, so they didn't give us the bigger table.

We waited over an hour for our food to come out, our drinks never even arrived they just kept making excuses.

Never take your friends to this place ever.

This place is not just delicious, but the staff is super friendly and polite. We've gone quite often and we're never disappointed.

Literally the best japanese restaurant ive been to. Our server was very kind and informative. The food was like as if you were in japan. I couldnt fault anything at all and would definitely go again with my family. If you havent been please go you won't regret it!

Absolutely amazing.

Wagyu was extremely delicious! Great portions and great prices for how luxurious this prized meat is. The salad bar was like a help yourself condiments and side dish bar (not a buffet) with a nice range of options and didnt over complicate choice and there were 2 included dessert options which were a nice touch.
You can choose from set menus which include the salad bar or you can order from an ala carte menu with a whole range of options to customize your own meal and pay extra for the salad bar, both options of which are great value for money. The salad bar also varies from time to time so im keen to come back and see what other options.
I had the Shabu Shabu set menu and it made me feel like i was back in Japan. The Manager was super friendly and very helpful since it was my first time at this restaurant. Food is also very fresh. Definitely 10/10 will definitely be back for more.

If you're looking for a "buffet" you will not enjoy this restaurant, I recommend coming here for the amazing experience of quality Japanese Wagyu for a very affordable price.

Staff were lovely and welcoming. As soon as we got there they went through the menu and explained the best choices. Additional salad/ sushi bar was amazing and kept getting restocked. The meat and seafood were well presented and amazing!

We had a great evening celebrating a birthday. Staff went out of their way with a beautiful cake. Wagyu beef was delicious and was complimented by the salad bar.

Food is 4 stars.
However, We had been charged $2 for BBQ net and we never know until made payment. Although $2 is not much but I still hope you can tell customers when we are ordering the food. Customer service is absolutely awful, I don’t know if your staff can speak English or not but when we finish the meal, a girl took our BBQ net and tidied up the table without any asking. That’s extremely RUDE.

Overall, never ever come back again for this kind of customer service. I can pay same price with better service and better food.

We made a booking and arrived on time but then found out from the waitress that they had 'stuffed up' and didn't have a table for us at the time. I was obviously not impressed as we had made a booking beforehand, not just a walk-in. When we got a table there were only 3 sets of cutlery set up (we had booked for 5 people with everyone present) and when asking for the chopsticks and bowls etc, the waitress made it seem like it was a bother for them. When ordering the Hotpot set for 2, we were rudely told that if anyone else was seen eating the items from the buffet then we would be charged additional (in such a rude manner - could have definitely been worded better). Meat was good but very small portions. The hotpot soup was super sweet - would not recommend getting this set at all. When we finally got the bill, we were overcharged (I never usually check the bill but glad i did this time). Overall, a terrible experience - service needs major improvement.

We had a fantastic meal there. We didn't expect much about the salad bar but it was exceptional. It was over our expectation. True Japanese chef is doing sashimi and rolls.very good quality food. Bbq and hotpot is so delicious.wagyu meat was just melting in my mouth. So yummy! Good service and food with reasonable price.

Went there for lunch on Mother's Day. Gotta say despite what some initial reviews said this place was pretty good. The wait was a bit long after ordering our food but well worth. All the meats were marinated perfectly and they tasted delicious. Would definitely like to try the dinner menu. Ty guys