Stirling Central Medical Group

Tried to make an appointment to get covid jab and was refused due to being a new patient. I dont want to be a on going patient, i just want my jab. Disappointing and wrong refusing someone the jab. I have a disability and they were close and easy. Now im reluctant goin anywhere else. Shame on you.

Arrived 5 minutes before my appointment and waited approximately 50 minutes to not get seen before i had to leave to go home and get ready for work. When i arrived there were 2 people in the waiting room with me, and i must have seen about 4-6 enter after me and go in before me. Receptionists seemed nice-ish and apologetic so im guessing they must get this alot judging from the other reviews.

Receptionist needs to know the value of patient call. We are not calling a grocery store to check the availability of product but a medical center for appointment.
I can't remember who i talked with on 27/5/19 at 10: 36am from the clinic. I asked, If I could have an appointment for my son and she said it is fully booked on the day but she will call me back if there is any cancellations. I waited the whole day and next day I ring to ask the clinic for the appointment. She tells me it is booked for another 2 days. I think a courtesy call would be expected from the professionals at the least. I would have booked for 28/5 where on my first call she said she have a free slot for that day.
We have been visiting the center for last 4 years and all GP were exceptionally great. It is just a suggestion to the team to have some coordination so that we get correct information.

Dr Ishak looks after my family and is a wonderful GP.he is a knowledgeable, thorough, skilled and caring practitioner.

I attended the practice for 2 separate issues.

On the first I called to say exactly what procedure I needed and was booked in with a practitioner who told me that they were ‘uncomfortable with the procedure’. I had to book in with another practitioner, who then could only book me in for the procedure in the future in theatre - which required a fee. This is a procedure I’ve had done before at a ordinary GP consultation.

On the second I was told I would get results over the phone by a certain date. After calling 3 practice working days later they told me I had to book an appointment because they had a policy in place.

Very inefficient. Also had long wait times even when appointment times have been booked.

Very friendly receptionist! And very good doctors always going out of there way to make sure patients are happy.very happy with this medical center