RAC Auto Services Perth City

Just arrived home after they RAC car service. I had booked in for an ‘essential plus’ service. When going to pick up the car and pay, Suzie at the front desk informed me that my car didn’t need the ‘plus’ service just the essentials service. So I was charged accordingly and obviously less than the plus service. What honesty! They could have easily replaced parts that didn’t need replacing and simply charged me more. But the didn’t. Thanks RAC service people. Heart warming integrity and honesty.

Easy to book online, service for audi a3 completed in 3hrs cost $300 after RAC member discount vs audi centre $900 no discount!
RAC service in this centre is friendly helpful, reliable and competent and friendly

Staff were professional, and gave good advice when enquiring about a mechanical issue. It would be good to have a bit more parking space on site.

Don't recommend! Very slow service they said it will be done in 2 days, but it takes a week to get it done
and price doesn't makes any sense - too pricey!

Most incompetent manager ive ever had to deal with, mistake after mistake and is unable to accept any part of it nor help get to the solution. Reported to RAC head office.

Avoid with all possibility.

I had to use the RAC roadside service after my ute died and have to say that the membership is the best value for money.

I tell my friends that I trust RAC more in not offering unnecessary fixes as most service departments try to maximise their profit and 'bonus' teams on how much revenue they generate.

We had a great experience at RAC Northbridge. They were efficient and had great communication as they regularly updated us on the progress of our car which we appreciated. Thank you.

I identified the ease in booking the vehicle in for a service, the on day experience with staff and timely completion of the vehicle service

We had our car towed in after it had suddenly stopped starting one morning. We had originally thought it was the battery and replaced that ourselves, but the car still wasn’t starting. Mario at RAC looked over the car and diagnosed it as an immobilizer malfunction and said only a Ford dealer could fix it. We’d done a bit of our own research, and specifically asked him if he’d checked the fuses because that’s been an issue with our model in the past, especially after having a flat battery - he lied to our faces and said he had. So our car sat in the lot for 3 days over the long weekend waiting to go to Ford. We got a call from Ford after they’d taken a look - in 10 mins they’d found the blown fuse, replaced it, and the car had started up fine.

They're attentive and efficient. They make sure they give you the best service, the quickest they can. I called one day to have a part replaced and they did it the next day. The RAC membership was the best investment I could ever make. Totally reliable.

I was extremely happy with 'Jo' at RAC who went to some trouble to find out where my car had been towed to - Osborne Park Autos. As it turned out, my car went to Northbridge Autos which I discovered when I rang Osborne Park Autos. I then rang Northbridge Autos, I was a bit disappointed that the best they said they could do was have the fan belt replaced either the next day or the day after. I wasn't 'eligible' to get a hire car but Jo suggested I ask for a loan car if they had one - they didn't. Anyway, I borrowed a friend's car & was able to get to the booked appointments I had. As it turned out, my car was ready the following day however, I collected it on the day after. All in all, pretty happy with the service at Northbridge Autos - Paul & the other chap I saw when I collected & paid for it.

Easy to book online, service for audi a3 completed in 3hrs cost $300 after RAC member discount vs audi centre $900 no discount!

Called to get help with front panel damage. They checked and cut out the damaged plastic cover at no charge. It was really fast.

Had my car towed there after stalling on the highway. Was quoted over $1300 for a new fuel pump, gaskets and a fuel sender. I then got a second opinion at my local mechanic, who called me to say my car had simply ran out of fuel. He charged me $30 for some diesel, told me to get a new earth cable (20 bucks from local auto store) to fix the unreliable fuel gauge, and sent me on my way. Car has been running perfectly ever since, and thanks to them I have $1300 to use on things that actually need to be bought. If you look at the previous reviews for this place it is clear they have a very unreliable reputation, with a history of mistakes, bad service, miscommunication and lack of care. Don't take your car here, especially if you are not mechanically minded. The discount from RAC is not worth the risk of being lied to, misinformed and misled.

Unrealiable dishonest and absolutely incompetent people at this RAC centre.

My car was towed in on Father's day 05/09/2021 and is in a worse unrepaired state right now.delvered 5 complaints to RAC and still no reply.
Car was stripped without my consent or knowledge and expect me to pay damages done by their incompetency.

My Car is a DIESEL ENGINE vehicle.they poured wrong fuel (PETROL) into diesel fuel tank and blame others for their faults.

They striped the car without my authority and knowledge, called me up and told me they found injectors damaged and blame wear and tear whereas it was faulted by petrol damage caused by them

I believe the car has petrol contamination throughout the DPF and exhaust system and possibly engine damage.possibly a write off after they have tooled though it.
I'm not the first to have wrong fuel poured into the fuel system and won't be the last one.

OWN UP FOR YOUR STUFF UPS

Avoid this place.could cost you thousands more and weeks of car rental.

Big shout out to joe and Paul and the guys there they looked after my car while I was in hospital for over an extra two weeks! Thankyou so much for the compassion - karma goes around!

Two days to fit new starter motor.
Car has done less than 50,000 kms.
Offered spurious excuses several times as to why car not ready.
$800 for starter motor, not Honda, cheaper version.

Just been here once and they forgot to reset my windows but when I rang they sorted it out straight away. Have booked again with them for a service because I trust the RAC more than my regular mechanic, even though they are a bit pricey even for members. Will update after the $300+ service.

Went there for major service and requested a couple of items be looked at (one being the retractable roof). Nothing was addressed or mentioned to me regarding it in the recommendations after paying for the service.
Had to go back after reading in the invoice and was told they don't touch retractable roofs in cars (would have been handy if this was told before the major service as I could have gone elsewhere).
I will not be going there again.