RAC Auto Services Myaree

My mazda 3 was towed there due to water coolant outlet burst a week ago and they asked me water coolant outlet and thermostat needs to be replaced. Once they repair car and deliver it to me there was knock sensor error engine check light and car was producing rattling noise on acceleration as well. But later I realize they did not pluged in knock sensor which was giving knock sensor engine light. Also they disassembled IMRC solenoid to replace broken water coolant outlet and while reassembling they connected vaccum hose line to wrong port (nipple) of IMRC solenoid and that was the cause of rattling noise. Apart from that there was slide crack on reservoir hose that was connected to water coolant outlet which they should have checked before connecting. Due to this again coolant was leaking. I had to go to another Mechanics to sort out all those issues and paid money again, as RAC were saying another appointment is only after a month and I cant drive a car with faulty error code, leaking coolant and rattling noise.

After a standard inspection I received my car back with the drivers door covered in engine grime. PLS see pics. I did not receive the Service Report allowing me to know the result of inspection as promised. The desk clerk stated a most recent brand new high quality part was the fault, lol! When I said no thanks to the fix.
Will keep you posted.

Had my car towed and serviced there at recommendation of RAC lady on phone who booked the tow. She said they had availability to service it (whereas my usual mechanic nearby was fully booked). My car has been there three days. I have spent over an hour on hold (in total) trying to get through to the Myaree service centre to get an update on my car. No update yesterday despite a promise they would call. Have got through today to hear they clocked off at 1pm yesterday for EOFY ‘meetings’ and even though they’re open today, they’re only working on cars booked in for today. So, more Uber expenses. If they had informed me yesterday that my car would not be ready in the afternoon, I would have hired a car for my weekend work and driving kids around and getting to and from work (30 mins away) on Monday. Very unprofessional and unaccountable. Won’t
Be using the RAC Myaree Service Centre again or recommending it to anyone.

Absolutely appalling. Called RAC on they were too busy to have a look at it and would have to wait until after Christmas. Eventually got car back on 17 January. That doesn't even come close to being service. That's massive disservice. Used to be that RAC was associated with a place where you could reply on to get good honest service, not the case anymore. Wouldn't even pick up the phone to answer queries. Avoid them at all costs.

I would give them big zero if I could, STAY AWAY EVERYBODY
My 2003 Mercedes Benz C 180 Kompressor was towed to RAC auto services and repair in Myaree on 12/10/2020 after broken down due to a snapped serpentine belt.
I spoke to customer services rep.on 13/10/2020 after diagnosing the car and informed they're going to order parts from over east and the repair will cost about $930, I asked him how long will it take, they said worst case scenario a week, so I should get my car back on 21/10/2020. That didn't happen, instead the parts arrived o 23/10/2020, I never received a call to update me on the progress, I had to call every time to ask on progress. Friday afternoon at 4: 00pm I had to go to collect my car and I was told the car won't start and have to leave it over the weekend. Came Monday 26/10/2020 again with no update from RAC on the progress I called and was told I need to pay for new battery because my battery failed (they also mentioned it's nothing to do with leaving the car for almost 2 weeks without putting the battery on charge), I agreed to replace the battery (another $229), again never heard from them, went back at 4: 00pm to collect the car and was told the car is running but very rough and with heaps of error codes and misfire and they need to have it over night to check it the next day.
I wouldn't expect that level of poor service from RAC, my experience is I was overcharged (paid bill of $1,115), mislead, ignored and walked away with a broken car that I'll have to pay extra to repair, so basically I feel I've been ripped off by RAC.

Very expensive. So many 1 star reviews
RAC road side assistance was excellent. Towy was efficient.
Staff at RAC workshop were efficient

Just picked up our Car from RAC Myaree
Had a major radiator leak and blew coolant all over the engine bay
Had the radiator replaced
When we picked the car up coolant was spilt around filler
Engine bay had not been washed so all the old coolant dried over the engine bay
Drivers door covered in grease as was the door sill from whoever was servicing the car
Had to ask to get both cleaned. WHY
Front desk couldn't care less.no customer service
Team leader who cleaned the car was ok
Don't the front desk realise that they have a job because of the customers
Shocking presentation of a car after service and even worse service and attitude from front desk
Will not go back and do not suggest you take your car there.

Quoted too high without checking car & advised $4000 for engine replacement. Later had to tow my car back to home and pay from my pocket. I asked local mechanic to have a look and he fixed by replacing control valve $68. AVOID this center at all cost.

Absolutely terrible service! My 80 yr old father took his car there with an engine miss. Diagnosed a DISA valve and air inlet pipe $1200 later they told him it was fixed, which was an outright lie. When it faulted again the next day they were too busy to see him! For an entire week! WTF? In the end took it to another mechanic who diagnosed a coil pack fault and replaced immediately. Appalled at their complete lack of empathy and the fact that they misdiagnosed the fault and ripped $1200 from an elderly pensioner.just dont go there

Did a good job towing the vehicle. Unfortunately, very disappointed with the advice/quote - got told it needed an engine replacement, but actually only needed a nut replaced on the crank shaft. Take your car elsewhere if you can!

Admittedly, they were busy. But 3 days to get an answer regards what was happening with my car? And then just casually told" We're working on it now"
Go to ANY other service centre bar this one. Oh and all this to fix a fuel pump that had just been replaced at Osborne Park service centre at $731! My mechanic quoted me $495. So, expensive, offhand, and indifferent mechanics. Spend your hard earned money somewhere else. These guys think they are better than you.

Said I needed a new engine after doing a service. Went to another mechanics fixed with spark plugs and a new coil.

Waiting over 25 mins for the courtesy bus. Multiple phone calls, didn’t get a sense of urgency, so called an Uber. Will be interesting if the reimburse me. Doesn’t feel very convenient

Rac towed my car here for my diagnostics after a breakdown, After not getting back to me after a few days, I called and was informed they didn't have my details, and car hadn't been looked at yet.
Finally gets a call to inform me the engine had seized, and it would cost approx $6000 to $7000 to replace engine, after I declined, they offered to dispose of vehicle for me for free. I asked for car to be towed back to me.
Today a mechanic friend of mine checked car, all it was starter motor was broken, replacement bought from Repco for $160!
Big difference to $7000. Hence this review.

I was charged more than the quoted price. When asked about it they couldn't find a reason why. They didn't wash or vacuum my car. When asked about that they said it is just a complementary service and implied it is not their obligation to do it. Finally, they tried to push an overpriced radiator change as though my car was going to blow up! I have towed 2 tons up steep hills in 43° heat and I have never had a temperature issue or needed to top up fluid.

Would not recommend at all.

Our car broke down. We're RAC members. We were told by the RAC guy that if we would want a free towing service to have it towed to an RAC workshop. This btw wasn't true. He recommended this one as the closest. There we were given a diagnosis of a broken fuel pump Plus later also a broken fuel module. The quote increased from initially $840 max to $1500. We felt a bit suspicious and read the reviews, finding out that many people had been overcharged. We had it towed to our trusted mechanic who fixed it for half the price. To top it all off they also broke the fuel pump canister when taking the pump out and didn't tell us. The only good thing was that this was part of the 30 minute free diagnosis and they didn't attempt to charge us extra when we had it towed (at our expense) to our mechanic. Therefore 2 stars instead of one.

Thankyou RAC workshop! Twice I have had apalling work done by other mechanical repair people, one of which would have cost me a new engine and both charged me a fortune for work that wasn't done. Each time I have called the RAC and they have towed my vehicle to the RAC workshop in Myaree. Both times these wonderful people have gone to extraordinary lengths to save my car. They have always done a fantastic job and because I have been a member of the RAC for 30 + years and am now disabled they have given me amazing low prices and discounts on the repairs done to my vintage 4wd Toyota Land Cruiser. I was also very happy that they cleaned my car and polished it so it looked like a new car. It's just a pleasure doing business with this business!

Didn't make an appointment as I had only just realised on the day that one of my head lights was out. They told me they were fully booked for an entire week, but after explaining my situation a guy at the counter said he'd give it a look. 5 minutes later the head light was replaced, as well as a break light for free. Very polite and efficient team.

My Daughters car overheated and she had to get it towed to RAC Myaree. Once the car was there I took over handling everything for her as she was busy at work. I just want to say that dealing with Matt was an absolute pleasure and I couldn't have been happier with the service we got. Even though Matt was very busy himself he took time to advise us on what was required and was very honest with timing etc. He regularly updated me on the status and even provided me with a diagram of the problem and parts required. To be very honest I have never met Matt prior to this and must say his friendly approach is not something you see often in this industry. I have no hesitation in recommending RAC Myaree especially while Matt is there. Rod.

I had my vehicle inspected here by a buyer and was surprised by the detail of the report. I have since used the RAC for a mechanical inspection on my next purchase.