Paul Carroll Shoes

Good selection of shoes including special requirements like orthotics, etc. Parking out the front. Plenty of sale items. They also offer Afterpay

Some good bargains to be had. Have Mephisto and Pokolinos and they can be hard to find. Service is always friendly as well. Worth a visit for good quality shoes.

Not happy with after sales service at DFO. The young lad who served me was wonderful when I bought a pair of boots to accomodate my ankle which I broke earlier this year - needing boots with 2 zips and laces to get my foot into the product. I was very happy until a piece of metal hardware fell off and was lost whilst being worn 2weeks later. I returned to the store - cut a long story short; I have the boots sitting in the corner of a room.
I was referred to Mr Paul’s nephew, who after publicly arguing with me. After quite some time and a lot of persuasion he did offer to get a pair from Burswood - but was intent on serving his current customers first.
He blamed my feet - 2weeks wear on someone with 6 pins in their foot - How far did he think I had walked? He also gave me his knowledge of shoes and the family history, he was blaming me and tried to blind me with science - which he actually didn’t (but I didn’t react). He also told me the boots are from Germany and he couldn’t just go there and get a part. He suggested I run around (with my walking stick) find a boot maker who had 4 pieces of matching hardware to fix the boots and return the receipt to be reimbursed.
I wanted a replacement of faulty goods. Not a verbal stand off. I told him that I didn’t have the time to sit there any longer and argue - I walked out feeling publicly insulted and with no boots to wear - due to my injury. He did not care, even though he had told me he had given me good customer service.
For the record my family history is in the shoe industry too - my uncle was a shoe designer and in his day designed shoes for the official uniform for English sporting teams…. Non of which is relevant to needing my shoes replaced under consumer rights and good business practices.

Purchase some shoes for work this afternoon at the Burswood Paul Carol needed a black sneaker so happy with my purchase. The customer service impeccable. This shop is my favourite place for comfortable shoes

Worst customer service ever. 1 staff member running around but only capable of serving 1 person at a time with 2 other staff chatting in the glass office for the entire 20min it took us to get served and another on mobile phone laughing and joking with person on the other end. The shoes are quality and that is the only reason we put up with it and they got 2* and not 1

Great service by staff. Thank you. I didn't manage to buy a pair of shoes however as I have very difficult narrow long foot. After fracturing my foot earlier this year it makes it even harder. But staff tried hard to find a sneaker that fitted.

The most friendly staff there.they were ever so willing to help. Looking for styles and my size for me.

The service at this shop is outstanding. I have now had 2 pairs of boots replaced due to a fault in heel. I will only purchase shoes from PC.

Some nice shoes but nothing under $100. Most shoes range $169.00 (sale) and non sale range upwards to $300 or more.

Best place to find the most comfortable shoes as quickly as possible.i love Pamela, she is so expert in her job.so nice and friendly too.i really enjoy shopping here.

Great range of quality, comfortable shoes. Friendly service. Also has the outlet part of the store with end of line shoes at a reduced price.

Excellent service - very patient - great range and size of shoe. I take size 13 female sandal and it's the first time I have ever had so much choice because n a shoe shop

Not many shoes. Dragged me out a second time with the promise of a new shipment, even less were available. Staff is polite, however.

Awesome service attendant laughed at all my jokes, gave us a discount, for signing up, going back next time i need shoes. Or an audience.

Found some good shoes at good prices. Staff were very patient and helpful. Lots to look through.

Great quality foot wear and service with a smile. We went for orthopedic brands and were very happy with the pricing.

There is no other place to buy shoes that add do much comfort to each day. Outstanding customer service as always, thank you

I ordered some shoes online for my mum and entered the incorrect email address. I called the customer service line and quoted my order number. I was absolutely blown away with the level of service Tracy provided. Not only did she resend the email almost instantly but my mum received her shoes in 2 days! She absolutely loves them. Really high quality shoes and amazing customer service. I will be back - thanks again Tracy!

Excellent service for customers no hassles no troubles very good interactions from all the staff Got three pairs of shoes for a bunioned customer Was only expecting to get one pair two of us walked out with 4 pairs well done

First time to visit their store today and I was quite overwhelmed with the wide variety of shoes and sandals to choose from. The experience was great as I was left alone to look around, and was later on assisted by Pamela who was really very helpful and patient. Surely will suggest this store to my friends and will be my go-to place for my next ones. Thanks Pam!