Melville Mitsubishi

I would never recommend Melville Mitsubishi to anyone who would like quality service and customer care.

Every time one of my vehicles goes in for a service, something goes wrong. Whether they fail to put the oil cap on properly and I end up with burnt oil exploded all over my engine bay or a rubber door trim completely disappears (just 2 examples, there are plenty more)

They bend over backwards to prove that the battery still charges to avoid warranty replacement but trying to get them to diagnose an issue that arose after service is impossible.

Communication skills are appalling.

Their free roadside assistance is litterally just a towing service, no one actually looks at your vehicle until it is in the service department and you are without a vehicle no matter how small the issue and how long it takes to sort.

Constantly recommended work be done while with them, new tyres when they lasted another year and 15000km, constantly sending reminders for services that aren't following the timelines and throwing off schedules, additional services that have a different name but same description of things you are already having done and are paying excessive money for.the list goes on.

The nerve to offer a sales rep to come out and help me find a new car after expressing that I have had enough of the dramas my car (only 5 years old) brings (all dramas brought on by poor quality service and mistakes made at Mitsubishi).

No apologies or accountability for problems that arise, I have to fight for any resolution if there is any.

Regardless of warranties and capped price servicing still in place for my 2 vehicles I will never be coming back and I only stuck around as long as I did because of this.

Other yards associated with Mitsubishi are perplexed as to their lack of service, support and capabilities, the sad part is that I think they believe they are doing their best.either I have the misfortune of receiving all the issues and they don't know how to handle or there is a massive overhaul required.

I have had to ask them a few times if this is a joke.how could this happen, no one ever has a response that is notable.

Never again.

Very happy with the service from Tavern an David they were both amazing would absolutely recommend anyone to go an see them.

Thanks again guys

I recently bought a new car from
Mitsubishi Melville with Tavern as my dealer, and the experience was fantastic from start to finish. Tavern provided exceptional customer service, ensuring that I had all the information I needed to make an informed decision. They were friendly, professional, and genuinely cared about helping me find the right car.
The dealership itself was clean and well-maintained, creating a welcoming atmosphere. The staff at Mitsubishi Melville were knowledgeable and willing to go the extra mile to answer any questions or concerns, making the whole buying process smooth and hassle-free.
Absolutely love the car I bought.
Thank you to the team at Melville Mitsubishi for all there help.

Eric and David were fantastic when I bought my new Triton. They were easy going and had great communication. Eric took great care of me throughout the sale, and David's clear explanation of the finance process and efficiency got me behind the wheel in no time. Melville Mitsubishi certainly delivered on customer service, I will definitely deal with them again.

We had a great experience here for the purchase of our new vehicle. Eric was amazing through out. He explained everything very clearly, kept us up to date on the status and was very accommodating. Overall we were extremely happy with the service!

Popped in after doing extensive research on a new triton to discuss purchasing and a test drive.

Eric, who took his time to come see me, told me what I was looking at was not at the price I had found, even though advertised at other local dealers at that price. Told me I was wrong, and that drive away pricing isn’t drive away pricing

When I suggested that maybe I try another local dealer, swearing began from Eric at myself. After asking for the swearing to stop, decided it was best to leave.

Cannot in any situation recommend these people. Doing the reputation of car dealers no good here.

Long story in short, I have been to 4-5 different Mitsubishi dealerships while looking to buy a new car but these guys here in Melville have provided us the best customer service ever and helped us through buying the car. Special thanks to Tavern and David for the their polite and humble dealing.

Melville Mitsubishi team is so humble and professional. Me and my husband, we are so happy with our new ride. Thank you very much guys
Our sales person Tavern Arathoon is amazing listener, he knew all the details and replied to all queries I asked for over the phone and did his best to get us our new Outlander Aspire 2023 AWD. He was great to deal with, Appreciate your skills mate
Now, about the finance, I would say David Mirabella put all his efforts to get the finance approved as fastest as possible, it took him only one working day to let me know the details of loan. He is so nice and very efficient too. Many thanks David for getting our finance approved
Overall, It was the best experience to get my first brand new Car in Australia.

I dealt with Michael and Dave and they were amazing!
My previous car suddenly stopped working and they manage to get my brand new outlander with the extras I asked for in less than a month!
Absolutely love my new wheels! Thank you again to the team at Melville Mitsubishi for all your help

Rang and advised that we were coming in to look at a advertised vehicle that just arrived, told spare parts manager had taken home not av, and price was wrong, just getting people in under false pretensions, Scammer alert!

Unfortunately I have to leave a star. Never take your vehicle here. Service desk personnel have no experience. And the service manager Jason. What a k.make sure when you sign the paper work you take a photo of what you've signed. When I returned they charged me $180 ph x 3 to fit a broken canopy rear window. Of which I had to chase up. 8 emails to canopy supplier.mitsubishi 1 email to canopy providers. There was no conversations of price and the internal sheet I signed only had my signature on. When i left. When I arrived back to pick ute up
These charges suddenly appeared. Asked for a copy and was refused. Advised them I was with in my rights as it had my signature on. I raised my voice and refused to pay. Service manager j spoke to me like a child telling me to sit down and tried to humilate me infront of his staff a few words exchanged. The principal what a joke. Then they told me they would take out the glass and charge me for the removal as well as the other additonal $540. What a joke. All j could do was smirk at me. And then told me he'd put me in my place.engine and eletric faults also reported. Driving on 40lt per kl. Electrics kept jumping into
2,4 wheel drive. They said they never found a fault. 2nd time stung here. First time I put off as bad sales man. 8 years later even worse. All the relevant information passed on to Accc and more. Seems I'm not the only one with issues here.

First time servicing at Melville Mitsubishi after moving from Sydney. Great service, easy booking process and Luke went out of his way, delivering my car back to me as he knew I was walking there on crutches. Exceptional.

Don’t service your car here.

Last time they didn’t change the oil or reset the service reminder in the computer and bent my key so badly it couldn’t go in the ignition.

Today I picked up my car with paint scraped off my bumper, showed the service manager his exact words were, couldn’t have been them our guys wear soft clothing and we only changed the oil and filter. So apparently no tools or solid objects are used in mechanical work shops anymore and so it wasn’t even worth asking the staff…

Generally fine, but customer service was sloppy and and rushed. Booking was made weeks in advance, but there was nothing in the system when I arrived on the day, luckily they were able to fit it in. A couple of interior trims were left unattached after service and car battery failed 3 or so days after the service. Battery report apparently wasn’t attached to the file and no indication of test results were on the summary. Batteries fail randomly I was assured, but being told the report couldn’t be found that was supposed to be completed during an expensive regular service was pretty disappointing.

Sharing a terrible experience with Melville Mitsubishi today (Purchased the car there brand new). Had the car in a few weeks ago (now out of warranty) for them to diagnose an oil leak and fix a problem with the handbrake (a common issue on this model). They ended up diagnosing a crank seal leak and an intercooler O ring that had gone. Had them do everything because i just needed the car operational, cost about 1k.

A couple of weeks later the oil leak started again - identical drip position.

Allagedly it's a split intercooler hose - the same hose that was already replaced under warranty less than 24 months ago. They refused to replace it again even know they acknowledged it was a known common MMA fault (before i even brought it up).

I gave them the opportunity to talk to MMA about covering the cost of the replacement and they called me back and offered $80 off the origional quote of just shy of $400 - to replace a single hose. Chose not to proceed.

If I had the time to spend, I'd pursue it further with MMA and ACCC (consumer protection), but I've decided just to direct my business elsewhere.

Disappointed.

Edit (because it doesn't allow me to reply to MM's reply on this review) - Just to clarify here, the issue here isn't that I had an expectation that they would do free work outside of warranty. It's that they incorrectly diagnosed the issue to begin with, which I already paid $1000 to fix, and then they were going to charge me additional $400 for. If they were just going to charge me the cost of the hose ($100 or so at most, their cost), then I'd be fine - but they were expecting me to cover their labour to change a hose that they likely already had off the car during the previous visit.

My dealings them has been fantastic, as a interstate visitor I have found them very helpful. Mikaela the first pont of contact had excellent customer service. And that set the tone with Melville Mitsubishi. I highly recommend them and would beal with them if I lived in Perth, especially Mikaela. And the staff at the service desk.

Fantastic buying experience so far trade in price was excellent had stock of model we wanted. Tavern has been great to deal with and got the new car ready for us quickly.
Thanks

After reading previous views it seems that people either love or hate the service here so I'll add me experience to hopefully provide some clarity.

I bought a used car through Rob who works here, which was over 10 years old. Consequently, warrantee was not an option. After owning the car for a few days, I had realise there had been a wooden wedge jammed between the passenger side mirror and bracket with sealant around it to hide the job. I figured this is likely something the previous owner did before trading in the vehicle to Rob. I was concerned that I'd have to dish out more money to have this issue fixed after just purchasing the car. I decided to message Rob first and he put me through to Jason in the service department. After explaining the situation Jason/Melville Mitsubishi decided they would replace the mirror at their own cost. The mirror is fixed now and I couldn't be happier with the service. I would also feel safe purchasing from here in the future.

Perhaps this makes me bias. Though I suspect not all, but many of poor review are likely the result of people coming in guns blazing and getting a negative response. In my experience I asked the members who work here for help (without venting at them) and they provided it. I can only review my own experience but I hope it is reflective of their true service.

Went in for a timing belt replacement. Told it was ready be picked up. Once I had driven it there was a loud ticking noise. I took it back the next day and within an hour the problem was apparently solved. I received the car and took it for a drive to once again hear the same noise. Again I take the car back in and have a mechanic join me for a drive to help diagnose the issue by hearing the sound. I am told now it is the lifters that need adjusting. The next day I am told the car is ready. The noise still exists but now its the fuel injectors making the noise not the lifters and that the sounds are normal for the age of the car. 4 days earlier, none of these sounds existed and now I'm $1390.00 out of pocket with a ticking noise in my engine.

They wasted my time, misdiagnosed 3 times, lied, abandoned their responsibility and duty of care and abused the trust that a customer places in a complete stranger to fix their car at $160.00/hr. What pathetic workmanship and abysmal service. No star deserves to be assigned to this cavity.

Just found that they have left a bolt out from my engine sitting on my engine bash plate and cracked my air intake mount. Ive had fault codes relating to crankshaft and cam shaft position, losing compression also. Spoke to the manager, he refused to help and hung up on me mid conversation. Worst possible service imaginable, my car runs like a heap now. Unhelpful, unapologetic, parasitic rip off merchants. DO NOT GO HERE.

The worst customer service ever. They didn’t know my car was even dropped off this morning and a staff member called to say if I was still doing my service. So I told her it’s already there! I said to her please make sure my car is washed and vacuum as it’s part of a normal service any where else, Then they rang me and said my car was ready The same time stating demanding payment instantly like I wasn’t gonna pay and they had my car which is worth $30,000, when I arrived my car wasn't cleaned at all, it’s started to make me think maybe they didn’t even service it. Don’t bring your cars to Melville to be serviced! Not even worth one star!