Lindisfarne Medical Group

Only appointment available with my regular GP was in 3 weeks time and when I finally got there I was told would have to wait about 1 hour to see the doctor. They asked me if I wanted to have lunch while I wait. Then I asked to cancel because I couldn’t wait for an hour they said I would still be charged because it’s the policy. About a minute later someone called me saying I could cancel free of charge.

Wish I could give a zero rating to this practice. The only reason I've been going occasionally is to see Dr. Amanda Fraser, a fantastic GP that listens attentively and leaves no stones unturned. Since she has left the practice, I requested for my records to be transferred to her current place of practice but I was told to pay $30 over the phone just for them to transfer patient's record to a different practice. Later that day I realised that their "Fees and Policies" section on their website stated no such fees. Furthermore, there's the inconvenience associated with the "no email communication". Oh, and not to mention that rude receptionist who thinks the whole world owes it to her.

Worst reception call ever had, cannot even confirm a date that can book vaccination. 0 willingness to explore the options.

I have been a patient here for decades, in the past few years it has become evident that some reception staff have developed a combative attitude when interacting with patients. Not only are these two reception staff insensitive and impatient but have assumed a quasi-medical demeanor which is outside their scope of responsibility and expertise. After raising this as a concern with the Practice Manager there has been no discernable improvement in these lacklustre performances. I am now enjoying a professional experience at a rival Medical Practice.

The lady that sits at the right hand side of the reception desk here is incredibly rude and abrupt.

I arrived here in pain from a recent serious injury needing to see a doctor for surgeon referrals, I was told to put on a mask when I was never sent a reminder msg about them. After buying one she told me I needed to put my mask on while standing on crutches and grunted at me while I mentioned I need to sit down first because I have a broken leg.

She had no care for my wellbeing and pressured me off the phone while speaking sarcastically. The doctor I saw here had not sent me any referrals for surgeons two days on, after telling me I needed to see one urgently. Apparently this was of no concern to the receptionist and she had no need to help me or speak to me in any respectful manner.

I’m sure the practice is fine but this lady needs to be trained in human decency. I am now seeing another gp for a surgeon referral.

I’m happy to wait my turn, I’m happy to wait for an appointment but I draw the line when the receptionist lies to me. I had just finished an appointment with a doctor not an hour before and when I called that afternoon to make another appointment the receptionist was rude, abrupt and made out like the whole world was imploding as no doctors were available. I asked about my doctor I had just seen and she said he called in sick today also…I just seen him an hour ago. Think it’s time to transfer my files to another surgery. I’m glad I’ve read other people complaining about their receptionist and it’s not just me. She should not have a job if she continues to lie! Not happy…I would NOT recommend putting your health in this mobs hands!

Attitude at the front desk unfortunately. Very rude indeed.
Please keep in mind that people are going through a lot when they come to a clinic and they are under a lot of pressure. The last thing they need is attitude from you when they coming in or making a phone call. It just feels like you don't want to do anything to help!

I've decided to go somewhere else after years of coming here, mainly because of the lack of professionalism and manners of the receptionists

Literally never on time.i have seen about 4 different doctors and not a single one has ever been on time.they are always at least 30 minutes late.

Lindesfarne Medical Group
Is a rip off. They charged our 21 daughter a full time student $85 for a standard appointment and blood tests which was fine. Then called her with her results being nothing wrong and charging her another $85.00 for the 3 minute call. When I called to query the charge with a rather distressed daughter, they were rude and non apologetic about the charge. We had been long standing patients with them for over 10 years. No more greed will get the better of you. You should be ashamed of your practices.

I tried to book a straightforward short appointment. At first the receptionist offered a 15 min slot, but when I mentioned I was a new patient but only needed a repeat prescription she still insisted on a half hour appointment. She then claimed the original appt slot was no longer available, only to have it miraculously available again when I insisted I only needed and wanted 15 min.

I was so fed up with that pushiness and dishonesty I told her to just forget it, I'll go elsewhere. I have never had any other surgery insist on such a long first appt, as it's usually enough to just fill in the paperwork form. They are clearly out to make as much money as they can. Not impressed with the customer service.

PS More recent comments from other reviewers make it clear they still haven't addressed the issues of their terrible reception staff. One has to wonder if the doctors are even aware of the number of complaints about the receptionists.

Whilst the Doctors are pretty good I think it is time to find a new surgery. Yesterday I waited half an hour (wasn't upset about it), but was in with the doctor 15min (I checked my watch) and when I went to pay I was charged $120 odd dollars? I quizzed the front desk receptionist and was just fobbed off. I would complain, but they don't have even have an email address I could send one to.

Do not see Jill Watson. She was running late, I waited 45minutes and when it’s my turn to see her, she rushed me through and when I asked questions, she literally told me that other patients are waiting, and just handed me the reference book of specialists and told me to just pick someone else for further consult, so she could get going. Unbelievable!

Reception staff are rude and have no customer service I had been a patient for nearly 7 years but had a terrible experience where I was brought to tears by the front of house staff. Disgusting behaviour. People deserve to be treated with respect not like an inconvenience.

$81 for Pertussis vaccination only, on 5/1/2018, no consultation at all, because my wife has no medicare, and it is not being informed when we made booking, although we are frequent clients. My pregnant wife was visiting doctor Churchward, as well as my son.
Doctors are good but customer service is really bad. One of them told us: "vaccination is free but it (i guess the injection!?) has to be charged somehow" and she decided it has to be $81 regardless of our claim its too expensive for the service. We asked: " we don't have any other options here? ", she emotionlessly replied: "yes". Best way to chase out customer.
Not recommended for oversea students/ workers and those who don't care about customer service.

The only reason I spend money here is to see my doctor that I trust. I'm wanting to go to a bulk billed doctor now elsewhere because I have been sat here for 50 minutes waiting, I got here on time. Every time I have an appointment, it's always over 30 minutes late. I have important things to do today but now I am going to be very late. Please start picking up the slack because it's unprofessional.

The receptionists at this practice are dreadful. I had a phone appointment and the receptionist forgot to tell the Dr, second time I stood at the counter being totally ignored for quite a few minutes when the receptionist got out of her chair and walked away - no acknowledgement at all, third time, I returned a missed call from the Dr, was told that she (receptionist) would inform the Dr of my call, but didn't. Absolutely useless service.

The good:
I have several doctors here and they seem mostly ok
though: once I saw a young (new?) guy who did not know a lot and actually misdiagnosed me.
Fortunately I went for a second opinion elsewhere and was referred to RPH
On another occasion I found out that the doctor had made notes on my file that are incorrect.
Not good.
the bad:
the reception and office staff are a nightmare
they are unorganised, not friendly and not all that helpfull

will I go again?
yes, but I'll avoid the reception staff as much as possible
and I will be very careful who I see

I have never been to Lindisfarne and gotten in to see the doctor without at least a 45 minute wait.
Last time (and it will be the last time) I saw one of the female doctors, literally 5 minutes: $90
Even the receptionist thought it was a bit steep.
Anther time I was seen by one of the younger doctors who misdiagnosed me, ended up having to go to RPH.
Goodbye Lindisfarne I've had it wasting time and letting you take risks with my health.

Getting really tired of the wait times here. Was bad enough before covid hit. Now there’s wait times up to 2 hours. Doctors are lovely, but paying over $80 for this private practice is not really worth it anymore.