Guzman y Gomez

I gave this place a second chance and it still remains very very poor! No clean up of outside tables. Waiting ages for food.
1st visit with family.buritto with just meat and rice nothing else inside and wrap was hard.waited ages for the chips, asked the waitress a few times, arrived when we had finished our food and Chips were cold. Tried to complain and the lady could not understand what I was trying to say.

2nd time the meal my son received was meant to be a regular looked more like a mini.it was the nacho chips.hardly any chips and looked a mess.my son didn't want to complain as he was starving having to wait so long.

At least I know we won't be going back again and wasting our money! Such a shame as it use to be so good and judging by other reviews people are experiencing the same things.

My son ordered his food.received everything except for his fries. Half an hour after finishing he went in to enquire. They said 2 min. 10 min later still waiting. Seriously terrible terrible service

Good food but so slow and don’t bother paying for extras cause they never put extra a waste of money

Gyg should rebrand to GRS …. Going Really Slow! Or GIW… Getting It Wrong!
Because that’s what their known for, especially Cockburn!

Usually love this restaurant but when me and my friend came into here, my friend had to repeat her order 5 times and they still got it wrong. Then they proceeded to charge my friend for 2 meals when we only ordered one.

I went in here recently to order food nobody attended the counter for some time which was surprising because there were only two other customers in the store. I realised that I was going to be left waiting so chose to leave. Mad Mex in Claremont on their busiest days can get the food out pretty quick so something is clearly going wrong when their competitors can't do the same.

So glad I paid extra for the non existent sour cream. Watched two young ladies doing all the work whilst 5 other staff had a nice long conversation. Extremely average and bland, lots and lots and lots of rice though… not much else certainly not worth the money.

I went to this place tonight for dinner, I was not overly impressed with my meal, I was expecting it to be a bit more spicy, as I haven’t been to this place very often, I would like to know if the staff behind the counter is suppose to ask how spicy I would like my meal to be or is it just up to me to tell them? ‍️ I do believe I asked a question in this review so why the question was not answered? If you people really care about your customers you should read your reviews & answer questions

The food here is always so amazing! They never skimp on any of the ingredients. Sometimes the order is a little slower but that's fine as they are busy.

Wish the music was quieter/better though!

Chicken is from lillydale and halal.

We ordered 2 burrito bowls at 12: 16pm & they were only ready for pick up at 12: 41pm. The service here is extremely SLOW. We shouldn't be waiting 25 minutes for fast food. GYG in Cannington is so much busier but they're so much quicker. Normally at GYG at Cannington it is only a 5 to 10 minute wait. I would give a 0 star rating for GYG in Success if it were possible.

Always competent and friendly service, food is well made, super tasty and at the best temperature. Not too hot not cold
I recommend the shredded mushroom with guac burrito

The servers are always welcoming and kind.
Thanks guys!

So useless
Missing food
Terrible customer service
Would rather travel 30 mins in the opposite direction

This is the place I always go to get the best nachos, will always love their food. Very nice atmosphere and friendly staff.
The best thing I found is to order on the app, as it's fast, efficient and easy. The app is the same as the name of the restaurant, "Guzman Y Gomez", others make call it the GYG app.

Very minimal toppings on the queso fries. Feel like if I didn’t want toppings I would have got a normal fries. Then boy at the counter doesnt speak at all so I feel like I just got a bit of poor service. Wouldn’t recommend unless extremely hungry

I always love the food - especially the grilled chicken. It's pretty fast too. The food tastes pretty close to authentic Mexican as well.

Food was good and service was fast.
In the time that I was there no tables were wiped down, previous numbers weren’t removed from the tables and our table was grotty, so I would say that was a bit of putting.
I would return but I would definitely grab a takeaway.

Slowest service - order on the app and still waited 25 mins after order was placed for the food! The place wasn’t even that busy either.
Chips were cold and sitting there for 20 mins before they were placed into the bag.
Some of the staff were very rude! Zambreros is so much better and higher quality of food!

My favourite menu item to get for lunch is a Nacho Fries, can choose mild, but I always choose spicy, recently started getting Queso on top as well, it makes it ultimately delicious. The staff at this store are nice too.

Always come here for breakfast and get the avo on toast, although I added bacon for an extra 2.5$ I received a couple small cut up pieces of it. Not worth it so I’ll just stick to the normal.

Excellent food and service here, reasonable to bit pricey but totally worth it for the quality food