Flat Rate Settlements

I have used Flat Rate Settlements a number of times and have always found them professional and responsive. Mikala was very helpful and pleasant to deal with. I would not hesitate to use them again and recommend them.

I cannot speak more highly of our experience with Michael Hodgkins at Flat Rate Settlements. Our situation was very last-minute and kept changing. Michael was very patient and flexible. That enabled us to get the specific legal advice we needed to make a confident decision on signing a contract for an off-plan apartment, while racing a deadline to qualify for a government grant. I highly recommend Flat Rate Settlements to anyone.

We highly recommend Natalie Warner she was excellent to deal with she is very professional and organised.

This was our second time using Flat Rate Settlements and it was another great experience. Excellent communication, everything was explained clearly and everything was completed on time which led to a successful settlement. Thanks Mikala and team!

Don't even bother.next to zero communication skills have to do all the running around and don't know why I even payed them.if you can't keep up with the work Don't take it on. If you consider using this company good luck with settlements being ontime. Never again. And this was for a simple house settlement.if I could give a zero star I would.

I agree with Laurens review on here (I do not know her). I used this company but was not happy with the standard of service and will not be using them again.

I used Flat Rate Settlements for a property conveyance. I was pretty unhappy with their services generally, and with Laura the person who did my conveyance. I will not be using them again or recommending them.

I've debated writing this review, but feel that prospective clients should know what service they may receive and can make an informed decision. Mine was less than optimal. I went with Flat Rate as they seemed competitive in their pricing - in hindsight, perhaps I should've gone with the more expensive option or at least the middle quote.

Communication was (and is) dismal. I had cause to call my agent a few times; could never get through so resorted to e-mailing. Eventually got replies to the e-mails prior to settlement.

At some stage, I received paperwork that indicated the settlement date would be on a different date than what my broker had informed me. Not a huge deal, but when added in with the poor communication, it did raise some flags.

The settlement did go fine in the end.

Post-settlement, I received an e-mail from the agent congratulating me and informing me I would be sent a final settlement statement "shortly". That was April 30th 2020. I have yet to receive this statement.

In September or October 2020, I received a deposit in my bank account from Flat Rate. It was not accompanied by any communication from my agent or anyone else from the business explaining what it was. After giving them a few days, I called them (actually managed to get through). During this conversation, I was again informed that my agent was in the process of sending me the final settlement statement and would be sent through in the coming days. I'm still waiting.

I had a simple will made for me by Jennifer and she was very friendly upon meeting, made me feel comfortable did a thorough and professional job.good experience Allround!

I was very happy with Flat Rate Settlements - Laura was very professional and a pleasure to deal with. Despite that a number of offers fell through the final process was seamless. I would have no hesitation commending Flat Rate Settlements

Many thanks to Laura & Tom & Team at Flat Rate Settlements. A seamless & professional service providing expert help at every stage of purchase made it so easy & trouble free. Highly recommend this business!

I had a first buying experience recently and was overwhelmed by the information flow in real estate transactions. I was told by friends that Settlement agents are very helpful and detail everything to my comfort level, and that every settlement agents are pretty much the same. Hence chose this agency as a random.
I guess I was served by an inexperienced associate and I am still not very clear why there was a bit of chaos. Maybe that chaos is the norm!
Do I recommend to my friends - maybe not.
Were they answering calls - Sometimes, if not hardly / never.
Was I walked through the process - No
Was they amicable - Over phone: whenever I could connect - Yes
On visit in person: not really (a handshake would have been good)
Is the price good - No difference between this agency and the one that my friends suggested.

Thomas is great in his service and so as Laura. Excellent service. Quick email replies and prompt service.

Fantastic service. Laura was a pleasure to deal with. The level of communication was brilliant and assisted with a smooth settlement. Highly recommended

This was our first foray into buying a home and Laura and Thomas made this side of it so incredibly easy. They were extremely prompt, courteous, explained everything I didn't understand, and answered all my questions. They also eased my panic and smoothed things over when both finance and settlement were delayed by other factors. Highly recommended.

Appalling service. After using 2 other agencies in the last 6 months, I would not ever recommend this company. Never returned calls, not once! It was very difficult to get email responses back and usually had to be called to respond. We had issues with settlement, they didn't even ring then, just emailed. They did not try to solve issues and requested that I ring the bank as the hold time is long, not very professional.
Complained once and requested a change of agent, was promised it would improve which it did not.

Kept us informed all the way, friendly and helpful. Stayed on price quoted until the end. Highly recommend.

Very happy with service, professional and kept informed at all times during the process. Thanks Emma!

This is the second time I've used FRS and have had perfect service both times. They are very organised and keep in constant communication during the settlement process. Thanks especially to Emma, great work!

I used Flat Rate for my settlement and could not be happier. They were extremely efficient and were willing to answer any questions and help anywhere they could. I would definitely recommend Flat Rate to anyone looking for a settlement agent and the next time I need one I will be back.