Balga Plaza Family Medical Centre

Most helpful+ sympathetic with my painful injury. Easy to get quick appointments. Much more personal than the mega clinics where you feel like a number.

I tried to ignore the bad reviews of this particular medical centre. As each person have different experience but i should have. Very poor customer service, unprofessional.
The lady who answered my phone call was impolite and my line been cut off twice on purpose. Just poor customer service.

Got here for my appointment at 3: 50. Had my forms filled out and ready to see Dr Leong Ng
I wait for half an hour only to be told the doctor im supposed to see has left. Not only that but i was informed he also had a patient at 4: 00. Now i understand if there was an emergency but he left at 3: 50. The time of my appointment. And it took over 30 minutes for me to be told that he left half hour ago. And then i have to wait even longer to see a new doctor. Terrible service and i would not reccomend going here at all.
It amazes me how some people manage to become doctors when they act like the biggest idiots known to man kind.
DO NOT GO HERE
Save yourself the time and effort. There are other doctors nearby and while you may think "oh i dont want to drive further out to see my doctor"
The time you save in waiting at the docs is more than made up for considering thw doctor just up and leaves when you're here.
With no warning mind you.

Saw a GP who said he is not a GP but a consultant oncologist. Asked if he can check BP to confirm all good, advised BP is best self taken. I was there only for a prescription so in and out and not going again.so what if it's a bulk billing practice.as wise many say, never visit a GP or dentist where there is no wait or gap payment.

The doctor told me that a condition I have had for over 11 years (Fibromyalgia) was made up. No way I’m ever going back

I advise against going here, there was no care for patient. I was not listened to and he just made assumptions then sent home just told to rest.
I have type 1 diabetes and no extra thought pattern was emplied.
Not bloody good enough

Very friendly staff, Good doctors, neat and clean clinic went there for my DOT Medical Assessment excellent service highly Recommended

Came here 2 times, saw both the doctors they are good, they both seem like they care, white dr is abit slow and always in a rush and dr O is friendly! Kiwi chick she was really nice gave me alternative help as drs couldnt help me with some things, helped me with everything i needed to sort out she is definantly the face of this place, makes it seem less scungy, muslim girl is down right rude she said she "doubts dr will give me a medical cert" and forgot to mark me here so i waited over an hour, shes so rude I always avoid having to speak with her she never gets any of my requests done! Place is quite nice for balga! Would recommend!

Ive been coming here for years, dr pethick is really nice and helpful dr but kind of seems like hes always in a rush and i changed to dr okeze because i have to wait ALOT less for him and he is very friendly! Ive only just noticed that the place has been cleaner since the young kiwi girl has arrived, everything looks alot better and she gives the place a face lift almost! Other reception is OK, christina doesnt seem to know what shes doing now days but she is a lovely lady, muslim girl is very sweet too!
As for the clinic, I can see the kiwi girl has tried to make a sh*thole look nice but carpets are filthy, walls are scabby and the toilet is semi nice really depends on which receptionist is working on how clean it is!
alll and all its still a good drs clinic I would recommend!

The worst practice. Dr Anthony Pethick is complete tool, doesn't care about his patients at all. Went in to discuss tinnatus and a couple things, he printed off a list of doctors that could help and rubbed his snot on the paperwork. I asked for one more thing and he said sorry this is bulk bill your only allowed 10minutes and youve gone over by 3mins. I was pretty pissed off to say the least. My response was im struggling to sleep due to the tinitus what do i do, he huffed and puffed before printing me off sleeping pills and said take 1 per week. The same afternoon i booked with a specialist for the next day and rang the practice to get a referal. He didnt do the referal so i rang again the day of the appointment and they said hes not in but knows it needs to be done. I went to my appointment and the staff at the specialist called the practice and said he isnt doing the referral so Plaza medical got another doctor to do the referral whom ive never met. Ridiculous and unnecessary. I Dont recommend.

Friendly staff - very good doctors - very thorough and actually take pride in their work - couldn't be happier with my doctor.