Tudor Boutique by The Hour Glass (Virtual Consultations Available)

Fantastic experience buying a Black Bay 41 on the weekend, Beatrice was extremely helpful and made the process feel very special. Highly recommend.

Great service and communication by Brett Smith, his easy going approach and in depth knowledge about watches made the whole experience exciting and enjoyable!

From the first moment we entered the Collins St boutique we received impeccable service particularly from Logan. Logan was very patient with us and made our experience very enjoyable. We will definitely be back. Very happy

Superb service by Logan, very helpful and especially when this is my first geneva watch
Can’t wait to be back for another piece

Unlike any other boutique I’ve visited in all the best ways possible.

If you’re a budding watch enthusiast and have some nervousness around visiting a boutique, start here. Brett and Makhosi are both super approachable and friendly, have charisma for days and they both absolutely know their stuff regarding not only Tudor but watches in general. You can tell they legitimately enjoy what they do and sincerely care about not only what you want to see and do, but who you are as a person.

At no point did I feel rushed, unwelcome, like my time or presence wasn’t valued or that I was walking on eggshells holding or touching any of the pieces. In comparison to other boutiques I’ve visited this is an incredibly refreshing and valuable feeling to have.

Interactions like these are the difference between lusting after a watch and actually making solid plans and intentions to purchase a watch, so if you’re on the fence about something or not entirely convinced, you owe yourself a visit.

I recently entered The Hour Glass Tudor Boutique. I was greeted by Brett who provided an awesome experience. The attention to detail, knowledge and storytelling, Brett provided was exceptional. My partner had on a watch on that day not related to Tudor and Brett was still eager to ask questions, and nerd out just like I had, when I spoke to her about owning an automatic movement. Brett was patient with me and suggested cool new timepieces to try on. The service was excellent and I cannot fault how natural it made me feel making another purchase. I'd also like to mention a big thank you and appreciation to Mitch, who assisted on the day of purchase.

The Hour Glass has a touch of class and really made me feel valued and appreciated. Again, thank you to the team at The Hour Glass Boutique on Collins Street, I will definitely be back to make more watch purchases.

From the first visit, Brett and the staff have always been receptive and professional. I have acquired timepieces from many locations around the world and must say, I have found Brett to be at another level when we mention ‘customer service’ I just want to congratulate him and the team for always looking after us! Cheers

I recently purchased a beautiful Black Bay Heritage with the assistance of Brett. He was incredibly helpful, a strong communicator and provided a level of customer service that you rarely find these days. A smooth and seamless process that will see me returning for another Tudor in the not-too-distant future. Thanks again Brett!

Great experience at THS Tudor Boutique! I was served by Brett which is really knowledgeable and able to acquire the time piece I wanted quickly. Highly recommend anyone who is looking for Tudor time piece to get in touch with Brett.

Thanks to Brett who personally ensured I received a BB58 Black Dial, with very little notice, when all competitors in Sydney and Melbourne declined my request. I have had nothing but great experiences with the Tudor Boutique, and this just built on my previous experiences. Brett was able to manage the entire sale remotely, ensure safe collection and handover and confirm receipt. A level of customer service beyond.

I had the pleasure to meet with Joshua who assisted with my purchase of the Zenith Defy Skyline. It was a great experience, very professional, easy to connect with Joshua and his senior Brett. Had the bracelet fitted by the team on the day also.

Highly recommend purchasing your watches with this team, they displayed a high level of professionalism whilst making the purchasing process a very enjoyable experience.

I bought my first Swiss watch from the Tudor Boutique and was very pleased by the customer service and experience I received. Logan was especially patient, accomodating and knowledgeable, assuring me I was getting the most value out of my watch. I couldn't recommend him and his team enough!

My partner had very specific wishlist items which he spoke with Brett about. We'd been to a few other watch boutiques and left contact details without any luck but Brett was determined to get him a watch. My partner received the call today that there were 2 watches in store from his list to choose from. He's very happy with his GMT and we can't thank Brett enough for his assistance!

I called in to enquire about the fabric and leather straps for a BB58. Mark was very helpful and advised it would be several weeks for delivery. When I called in to collect them, Brett handled the the transaction, and he too was excellent, and very knowledgeable on watches in general. All in all, a great experience.

I had a great experience with Logan Collings today, purchasing the Black Bay Fifty-Eight. It was a spontaneous purchase. I was greeted by Logan at the Tudor Boutique. He was very knowledgeable, engaging & approachable throughout the process. Thank you Logan for the chat, and for the wonderful experience. Part of the enjoyment of owning a watch is the experience of purchasing it & Logan definitely provided that.

Best Wishes & hope to see you guys soon.

This is the best place to buy a Tudor in Melbourne. Forget any other authorised dealer; the level of service in this boutique is Exceptional. The staff make you feel welcome and they really try to make it a great experience for their customers, and to make sure you get the watch that’s right for you.

Brett is my go to staff member; he has made my experience in the Tudor boutique unforgettable!

Was visiting Melbourne over the weekend. Stopped by to see the new Tudor Ranger and was immediately hooked. Logan was absolutely a pleasure. Did not feel pressured to purchase at all. Came back 2 days later and got the ranger. Loving it.

A great experience with Logan last week purchasing my Black Bay Chrono. After making enquiries with multiple dealers my wife was immediately impressed with Logan's customer service and insisted the Tudor Boutique was the place to go.

As a bday gift, Logan understood the importance of getting the decision right and helping us source the perfect watch. After taking the time to listen and understand what we were looking for, Logan provided us with various options but made sure we didn't compromise or make a rushed purchase. So glad we did as we got the call a few days later that the watch we wanted was available. Big thanks also to Brett for stepping in seamlessly when we returned the following day to give the watches one more try.

Knowledgeable and generous with their time, Logan and Brett are both assets to the Tudor Boutique and we couldn't be happier with the experience and outcome.

Overall great experience. I was served by Victoria who helped me purchased my first Tudor watch! Will definitely come back and thanks again!

Thanks to Brett for the great, enthusiastic, and informative service that made me completely confident in my first high end watch purchase. Absolutely in love with my Pelagos. Cheers!