Ticketmaster

My enquiry related to taking someone who is sight impaired and requires the use of a walker to a show at Club Marconi. On calling the number re suitable seating I was redirected to the website to leave a message. My first reaction was 'great - no one will respond' but much to my surprise I received a call the next day from Jordan. He was fantastic and so very helpful reserving the seats and escalated my enquiry as the show was the following weekend. Jordan then contacted me by email to advise that the enquiry had been put forward, and the following day he called to advise that the venue had advised the seats would be suitable and gave me details of how to proceed with the purchase. Thank you to Jordan. He is a credit to your team.

I booked for the wrong day and after completing the necessary form I was contacted by phone and most satisfactorily re booked. Great service, thank you Ticketmaster.

I inadvertently purchased 6 tickets for Wicked on the wrong day. I tried using the chat help feature but ultimately requested an agent. The agent called shortly after submitting and was able to refund the tickets. If I hadn’t noticed right away or hadn’t answered the call, I would have been stuck with the tickets. I wish they would have a number to call for service but grateful it worked out.

I booked my ticket on the wrong date. Contacted the Ticketmaster agent and Michael resolved the issue within half an hour.

Best experience so far with online booking tickets

I think it is an absolute cop out to have no staff available on phones. There are many call centres back in office and others with staff working from home. The decision to offer no phone staff is a money saving exercise at the customer’s expense. The delay is responding to emails meant further issues in getting tickets sorted which saw many more patrons lined up at the box office trying to get it all sorted. To say it’s disappointing is an understatement, and the venue staff ended up having to listen and deal with complaints that should have been sorted out by Ticketmaster. 1 out of 10! Lift your game! We are being asked to pay large sums of money for show tickets, the arts sector has been hit hard by the pandemic and people want to support them. Stop hindering that process and start helping. Elderly, disabled, diverse backgrounds so many others are not all IT confident. Taking the cash payments is all it seems you care about. I hope to see swift improvement. Get people back on phones. Your recorded message is insulting. You are not operating under any orders! You are a law unto yourself and you decided to not offer customer service

Its almost a week im trying to re schedule my tickets i emailed ticketmaster i called but no help and no response.it is sad that i have to go in person there to reschedule my tickets which i had to do it for an emergency situation.

Once booked, so hard to get a customer service to reply your inquiry.waited average 2 days to get reply.not to mention they finally emailed me back on 16: 10pm one day and requested me to reply on same day before 5pm otherwise the request will be cancelled? ! Anyway had to follow up a few emails to get someone to ring me eventually.

Ticket ID: 8892165
Very disappointed at the moment.
3 weeks without hearing anything.

We have tried to contact Ticketmaster for a refund of our tickets to Harry Potter which has now been cancelled twice due to Covid. (Not ticketmasters fault) As we cannot rebook in the timeframe we require a refund but still after several email have not been contacted. Our tickets were for tonight and they have not reissued new tickets to us. Understand that Covid has affected many people but a company like ticketmaster should have the knowledge and technology to still operate. The fact that they haven't got their phones diverted and we can not talk to anyone is appalling.

If I could give 0 stars I would. I asked for a refund for a cancelled event which I purchased on a card that is not cancelled. I have had to contact ticketmaster 11 times but they keep refunding to the old card which keeps bouncing back because the account is closed. Every time I get someone new and I have sent them my new card details 3 times but still they are not refunding to the correct card. This has been going on for 4 months now.

Following on from the comment back from Ticketmaster.this has not been resolved. Ticketmaster just closed out my ticket because they refused to help. I have since contacted the ACCC.

They should at least have some phone contact available now. What a weak excuse in-line with government! No this is no longer in line you are lagging behind and choosing to offer no phone service for you ticket sales. The online avenue take 2 days to respond to and then messed up my online booking because you were so slow to respond. How about calling us before you go ahead and change the delivery mode of tickets ‍️

Absolutely abysmal service.i booked some cheaper tickets to an event more than a week ago and sent an email query about the possibility of exchanging the tickets to a different day.customer service person danica took 3 days to reply back and very unexpectedly without my confirmation at all she changed my tickets to a different day and time that i can't even make it to. (family from interstate coming through and we just wanted to see if an exchange was possible to make our plans for the day). When i realised this I tried to contact ticketmaster via phone/email and instagram- after multiple emails/instagram messages Aya (an admin person) got back to me.still wasn't admitting their mistake. They then tried to get my original tickets back but clearly wasn't able to and another customer service person called Gigi proceeded to lecture me about dynamic pricing-which i understand but when a service provider makes a mistake they should be the ones compensating their client not going around in circles using the words dynamic pricing and not admitting that it is their mistake. From reading the other reviews even if i write to the consumer affairs ombudsman it looks like i will not be getting the difference in price i had to pay back. I will write to them anyway and see where I end up. Granted it was a mistake but why would you have no avenue to compensate the client when the mistake was solely on you? So much for booking early enough to get the cheaper tickets! I was under the impression that when you provide a service as a provider if you make a mistake you compensate the client.apparently not

Thanks very much for your help in changing the dates for our Harry Potter show. In particular I’d like to commend the team who looks after Facebook. They were very quick to respond, very helpful and efficient, and it was wonderful customer service. It’s really appreciated. All the best and thanks.

Ticketmaster Cancelled my ticket due to Covid for Moulin Rouge, and gave me another date that does not suit me as i will be out off the state.
I have requested for February 1, and they inform me can't give me that as date, as on there seating web sites the seats are available, i have tired calling them to no avail? What does one do now?

I am incredibly frustrated with the customer service, or lack thereof that I am receiving from ticketmaster and I am finding it impossible to speak an actual human!
My tickets were cancelled due to covid and I am yet to receive the refund. I have a baby on the way and am short several $100 now awaiting this refund, which is incredibly frustrating.
I've made several attempts to contact ticketmaster and I keep receiving the same automated response.
What an absolute joke! Please process these refunds for customers, this should not take the length of time it has. I've had other things like flights cancelled due to covid and received my refund within a few days, this is now a month and no response to multiple attempts made to contact and speak to a human to resolve.

I enquired twice since last friday, no process.order #19-49074/AUS the show is cancelled so I requested a refund.very frustrating.

A HUGE shoutout to Aemerson in the customer service team - I've NEVER had such speedy customer service! Given the pressure your team must be under with constantly changing gig dates makes this service even more impressive!

One star is too much!
For such a big company, surely you should be able to speak to someone.
Have had our Harry Potter tickets cancelled twice, not their fault I know.

The first time they gave us the identical seats, so all good. This time we needed to choose our own. What a logistical nightmare. I bought 10 tickets for my daughter's 30th birthday for the whole family, so trying to get 10 seats together without going into another price group is downright impossible. We have sent in a dozen attempts to change the tickets, by the time they get back to us they are no longer available. Plus they want to charge us over $1,200 more. Since they have had our money for over 12 months you think they could just compromise and solve this problem. But no, just want credit card details without even letting me know how much extra they are going to sting me! What an absolute nightmare! Still have got no tickets and at this rate the show will be finished and we will never get to go!
Plus all the email answers must be from an overseas call centre. All the answers I get, don't even answer my concerns. He won't ring me as I have suggested on numerous occasions. So frustrating! It is absolutely disgusting!

Absolutely shocking service. I purchased VIP tickets to Cosentino which included a meet and greet. At the time of purchase I contacted Ticketmaster for the details on how the meet and greet would take place. Is it before the show, after the show or in intermission? I was told to contact closer to the event. I did. But I got no response. I tried to contact them several times, and even tried to call the venue but got no where.
Frustrated we arrived 1 hour early for the show only to be told that we had missed the meet and greet by half an hour. My son was devastated. When we arrived at our seats we found out that the people on either side of us had had the same issue - no information was provided with purchase and no response when they tried to follow up either. The little girl on our left was so upset.
Now trying to get a refund for the VIP package we never received it is the same thing - no response except that the query has been escalated. Today I received an email saying that it is the promoter who is responsible and getting a response from them can take several months. It has already been three months! They take no responsibility and do not apologise for anything. Ticketmaster it was YOUR fault, not the promoter. YOUR poor customer service and lack of call centre was the entire reason for this mistake. Listen to the mountain of complaints here and do something about them. Provide a phone number to resolve calls quickly and easily. I feel sorry for the poor souls working there having to wade through all the complaints. You can do better this. Much better.

The organisation is IMPOSSIBLE to contact. Have been chasing a refund for several months. The organisation needs to be made more accountable. Covid is not an excuse for poor, or no, service.