The Good Guys

The sales approach is super annoying. When you walk in, there's always someone on your heels asking if you need help every couple of minutes. And if you say no, they start following you around like they're spying and updating the rest through the walkie talkie!

My advice to the team: ease up a bit! One salesperson approaching customers is fine, but having a bunch of them constantly bothering shoppers is just too much. Let people shop in peace. If they need help, they'll ask for it.

Don't buy from this store the customer service after buying from them is very bad not recommended this store the Manger call Melinda she been very careless and they are not ready to help. Dont Go There. You will lose your money

The Good Guys Melton is a large Good Guys with an excellent variety of TVs, phones, fridges, washing machines, etc. However, it is not the cleanest Good Guys (nothing too terrible just debris on the ground) and some of the staff weren't the nicest (some staff were friendly). 3 stars.

Worst customer service I have ever had!
When I first came in looking for a boiler (kettle), first representative I face was a big guy with hair tied hair and I was asking him where is the boiler!
He first ignored me and then he told me what! In so rude way and facial reactions!
As he doesnot understand what a boiler is!
When I told him a kettle, he just pointed where it is to me in a careless way and he was gone!
I been waiting a while looking for another representative to show me the difference and guide me options when finally I found one and he was so good and polite and he was the one who worked out my purshase.
But am still feeling bad about that big guy!
He should not be here by any mean!
When I told

Would be interesting for the owners of The Good Guys store - Melton, to see if they reached their sales target for Saturday 22 April, 2023. I'm guessing they didn't reach their target number of items sold. However, be rest assured the manager would of said the number of walk-in's were low, due to school holidays etc. This would not be the case.
Customer's were walking out due to lack of customer service /assistance. The staff were extremely helpful, friendly, and busy chatting to each other, or scrolling through their mobile devices, or chatting on their phones. Your comptent, helpful staff must love working there as they get paid to socialise and blatantly ignore customers.
To potential customers thinking about going to The Good Guys Melton store, don't! Go somewhere else.

Worst experience.really disappointed with the service.
Order a washing machine for door to door delivery. Want to change the delivery option before delivery date and customer care did not answer the phone. Was waiting in the line for hours. When the product was delivered it was already broken and had to call the melton store again. They arranged someone to replace and install the new one and the driver just dropped the washing machine and went.

The good Guys were very bad. Ordered and paid $3000 for a fridge. We were promised delivery on the same day before 3.30pm, waited and waited and were lied to numerous times about delivery. We were left without a fridge for 3 days and lost all our food. The worst part is that they didn't care about all the drama and stress they caused us. They just kept lying so they didn't need to accept responsibility. Will never buy from them again

Disappointed in the staff, felt like we were invisible, they certainly didn't have the right attitude. Would never shop there again.

Bought two delonghi cofee machines from Melton store and we have been long standing customers buying thousands of dollars over many years. Then we ordered a cocoa shaker $15 1st staff member told us could ordr it from another store. 1 week later i went in 2nd staff member said would follow up, 2 weeks later 3rd staff hung up on me after telling me we shudve left a deposit. Manager Trevor obviously has NOT INFORMED HIS STAFF NOR ARE THEY AWARE OF THIER OWN STORE PROCEDURES? In end im told THEY DONT DO STORE TRANSFERS? Totally appaling customer service!

Came in to buy my first vaccum cleaner.

This part of it was smooth, was in stock, the floor staff was knowledgeable with my questions. This part was a great experience.

But why the hell does the good guys think I want to use them to discuss my energy and gas bills? I don't, and never intend, to use them for this. Let alone asking me about phone and internet with Telstra. Please stop asking customers about this, beleive it or not, if they want these things customers would be using the good guys. Wont be back again.

DISHONEST! "spend $800 or more and get $90 store cash". So I spent $3000. Then the said no you still only get $90 back for the first $800. The other $2400 is just the "or more". You get nothing for that. The MORE you spend, the LESS benefit you get.

Called to see if they would price match (I believe I spoke to Trevor) and the service was amazing, he was so friendly it was really refreshing. If this is their standard I strongly recomend going there!

Arranged for a click and collect order, received the text to say the items are ready for pick up. I arrive at the store to be told they don’t have the products. I was told I can choose another product instead and reimbursed the difference. I pick out another product with less liquid (750ml) in comparison to the 1 Liter I had ordered and was told was in stock. I go to the front counter to be told that I then owe an extra $22 for less product. This is disgusting and I refused telling the lady to call me when the product I ordered arrives. I now have to go out my way again to collect an order that I was told was ready when the item wasn’t even available. Needless to say I will never ever go back to the good guys again. I will also inform all friends and family of this and they too will never go to the good guys.

Worst place unprofessional staff
Specially lady at reception she is very rude and aggressive
First she was agree to match the price
Then step back
She need more training and behaviour classes

No wonder people buy online. I just went there to buy a product I checked online and they had stock, I get there and no stock and the lazy useless sales lard couldn't even be bothered to check out the back if there was any, No more good for nothing guys for me, Online it is.

No stock of what I was wanting.staff nowhere to be found.use to be really good not for now. Waited in store for 20+ mins. Requested customer service still no one turned up.

Not happy waited 20mins 30mins to be served people came in and served before me. Have spent quite a bit at this place over time. Will be taking business somewhere else.

Not very customer service focused store
Weren’t greeted by anyone when walking in and ended up standing around looking for floor staff for over 20 minutes
JB might be the better option next time

Wanted a percolater only had one all others were pods coffee machines very happy with Mt machine and service would have like to look at more product

Useless customer service. Store manager disconnected the call while negotiating a price for an offer listed on their portal. Asked me to order the product from Amazon. Ridiculous!