Swanston Street Medical Centre

This is the practice I settled on for me while in Melbourne for a year and I have high things to say. Dr Sumo has been great and has such wonderful character. Also, every single time I call I’m never met with an unhappy receptionist, it makes my day and will definitely be coming back if in Melbourne again.
P.s. Gemma the receptionist is so sweet!

Website gives the impression that they bulk bill, but they don't. Total waste of my time.

All staff members are very friendly and helpful. Very gentle and patience to older people inregards to their needs.

They've a lovely and cooperative staff, along with a team of experienced doctors. Especially Dr. Nagappan who not only listens to the problem and symptoms carefully but also gives a detailed explanation of the diagnosis. While also giving the necessary emotional support and reassurances.

The attention was good, the doctor and the people in the reception was so kind and helpful, thank you so much c:

Amazing staff and such a friendly environment. Also really very helpful. Dr. Sumo is great at his job and also very kind and helpful. I have been trying to find the right clinic for me and my family, as I have 2 little ones I really wanted a place that really cares about their patients. The staff and the doctor has been so amazing everytime we have booked in. I am so happy I found them. It’s really hard to find such amazing team in the city. I highly recommend this place. Gap fees are very reasonable for adults as well. Thank you to the whole team for such amazing work.

Drs and staffs are very lovely and helpful. Very professional. They can see us really quick and give us the accurate information and treatment. Highly recommended.

Dr. Sumo Nagappan has been terribly dismissive towards my partner who came to seek support as her mental health was bad. He asked evidence for mental health stress, spoke condescendingly towards a paying patient who obviously came to the practice seeking help or at least support. He refused to review a past medical certificate on my partners phone, asked her to leave the room to print it out with the reception's help all the while accepting the next patients. My partner was then dismissed again to leave until she "calms down" when she vocalised that her very real symptoms feel overlooked. He explicitly stated that she is wasting his time for other patients when a consultation appointment online does not even have a time window. Dr. Sumo Nagappan seems to only open his practice to write medical certificates and not actually offer support to his patients, as he verbatim told her "what a joke" as she was crying over his dismissive behaviour. You do not see your patients as people, and as a practitioner who writes that they are experienced with providing mental health supports, my partner's experience with him has been super terrible. I do not make this statement lightly, evidence can be provided as best as my efforts. This experience with Dr. Sumo has caused it to be more difficult for people like my partner to seek help for their mental health. I ask that he removes "mental health" from the area of interest section of his profile. The receptionist was super kind and understanding but the medical professional's behaviour was not patient-centred at all.

Update - I just got a call from Dr. Naggapan yelling at me for writing a review and saying (I quote) - “ I dont care if you had to wait for 40 mins, there is no need to come back, take your xray report and go someplace else”.

Back of my head says, that must be against his oath as a doctor but we are looking professionalism in the rare view mirror now.
—
Original
Very very unprofessional practice by doctors. I had to wait 45 mins after my appointment time to be able to consult the Doctor.
I could see him taking in addition phone consultations which were not scheduled because of which I had to wait for like an hour.
Receptionists are good and polite but no ethical standards in the new medical staff.

Reception are really friendly and helpful. I am new to Australia and the staff gave me many advice on seeing a doctor that I didn't expect.

Those who don't know, this is the new management and the new management and staff is not good at all.
I came on a Saturday for a consultation, the doctor gave me a medicine which I didn't ask for, I asked for a treatment, but he did not listen to me and when I had another consultation today, from a different doctor, showed him the medicine which was recommended and he was the one who told giving medicine is really not a good idea and useless whereas instead of the medicine, treatment was a better idea.
Their own doctor is saying that it was not right and now the management doesn't want to understand this and exploiting men

I had a appointment with Dr. Sumo. I recommend him. He understood my problem well and gave me the right treatment.

1 star for keep me waiting for longer time (45min) though i had prior appointment booked.manage your appointment system properly.if u cant make it, ask your patients to leave rather keeping them waiting. You have confirmed online appointment based on GPs availability and you are not up to it when it comes to attending a patient, such a shame. Everyone's time is important, I hope you understand.

During my last two-visits to the clinic, I noticed that Dr Mulyono Kosasih was unprofessional and rude when communicating with his patients. However, I still believe there are other GPs - in the same clinic - who are professionals and adhere when the policy.

Met Dr Bhagadatta Chakma for a mental health care plan and he was kind and gentle and very knowledge

The reception lady (blonde hair and glasses around 65 years) was unprofessional and rude, she wasn’t clear with the instructions and made me wasted my time there. I couldn’t take my exam for her fault.

Friendly staff and the doc. Patiently listened to my concerns and related to whatever I had to say.

Dr Chakma is amazing. Always willing to listen and advise accordingly. Friendly reception staff. Overall good medical Center. Have been visiting at SSMC over a decade.

Great facility and very friendly staff, doctors and nurses. Angela (nurse) was amazing to deal with.

Professional thorough & fair.
Finally a doctor who cares. And despite all the negative feedback on reception,
I had no problems, and will be going back