Silver Top Taxis

No knowledge of local places of interest or very popular resturants and "the credit card machine" is always broken. Cost us double the fair because of incompetence. At least Uber know where you want to go.

5 stars to the Quality Assurance Team. Recently submitted a fare overcharge complaint and was very impressed with the level of professionalism and attention given to my complaint. Team was proactive and prompt in providing feedback on the investigation, and I received a refund for the overcharged amount. Well done.

Terrible. Booked at a specific time to get to the airport. Taxi was 30 minutes late with no apology. Pathetic service, and both members of the service team were incredibly unhelpful on the phone. No wonder everyone takes an Uber.

Refusing ride when I did not accept their offer. Driver demanded for $100 when ride home is $50. Unethical and disappointing. Why isn't anything done with this bad culture?

Absolute worst customer service and drivers you can ever imagine. If you want to feel like you are about to die get in one of these cabs, they will try to cheat you out of more money by taking the longest route possible, cut other people off, nearly put you and your family in danger multiple times because they are terrible drivers and when you complain to the headquarters you’ll get no response for 7 months!

Shocked! I prepay $120 to get a taxi home. Yeah had maybe to many drinks. Get home and he asked me to pay again. He charged me another $111 on my credit card, had no choice cause he would not leave. Staying with Uber!

Very.good.service.and.am.very.very.happy.with.them.very.nice.drivers.i. Only use.them.bcs.they.are.very.good.for.bothsides

Where to start. I would leave no stars but that unfortunately is not an option. Taxi drivers are pretty much the biggest scam I have ever seen.lets start at the beginning, On October 6th 2016 a taxi driver collided with the drivers side of my vehicle. I was lucky enough to be alive, The driver in question seemed eager to leave before we could call the police.my cousins was in the vehicle behind me and they gathered all the information licence, rego and photos of the accident.
I had multiple witnesses to this accident.driver left in that much of a hurry that he left his number plates in the middle of the road and his car was smoking and leaking fluid and his whole front bumper was off.still I left the scene thinking it was going to be a simple fix I had the information I needed to proceed with repairs.
My vehicle had to be towed from the scene due to the damage, my whole drivers side is destroyed I couldn't even open the door to get out of the car when the accident occurred. Contacted by the OWNER of the taxi and he informed me that he did not have insurance on his taxi that had hit me however he suggested that I park my undriveable car in a street and wait for him to hit it with a taxi that was insured. I obviously refused as I was not about to commit insurance fraud for any one especially when I was not in the wrong.

I then started looking into other options of recouping my losses, but every avenue ended with me being left out of pocket for another option that led nowhere. Not only is there no real system in place to protect the customers whilst in the supposed safety of these vehicles, NOT ONE PERSON can help or point you in a direction that is relevant.so basically that means if you think they have insurance or any kind of cover to assure your safety think again.

Fast forward to 2018 still chasing this lowlife, while he gets to continue on with his life.
Well I ask you this13CABS;
if I was dead would as a result of this accident would some one help then? Would they care enough to even contact my family and try to even offer some kind of help to them? Or are you all just money hungry scammers?
ill leave that with you.personally have not got in a taxi in the last two years and I don't drive I am terrified every time I am in the car with my family especially if I see a taxi, I have panic/ anxiety attacks as a result.

Driver was so old he couldn't hear, see or drive properly. Frequently forgot to turn off his indicators, rubbed his eyes while driving and swore, came extremely close to many accidents in a short trip. Feared for my life so ended up walking to my destination.

I just wanted to leave a really positive review regarding the customer service at Silvertop Taxi. The staff on the phones were incredibly helpful and caring, promptly trying to help me get in contact with the driver to find my phone. The driver himself went out of his way to drop my phone back off to me. Thanks for such wonderful assistance and customer service.

Cab stopped and asked where I was heading with the door locked, told him my location and he said didn't want to and drive off.
This was the reason I started using uber, but thought I would give a taxi a go today. Lesson learnt, won't make that mistake today.
Cab licence plate was m1600 in case you actually care.

I had a pleasant ride home today in a Silver Top taxi. The driver was friendly and professional and got me home in good time without having to direct him. Service seems to have improved from the taxi company, would ride again.

Not a friendly customer service from this provider when booking through the phone. Don't have a patience for listening and understanding the customer.

I booked a ride with driver #529151 from a Vet Clinic to home. This required 2 cats in carry boxes being taken as well. Steven arrived promptly, and was courteous, friendly and helpful. The car space at the Clinic is notoriously difficult to access, being on a busy main road. Steven accessed it and exited from it with ease. When we arrived at my home, he offered to assist me with my two cats in carry boxes. A super trip! Highly recommended.

Was threatened with death by a driver who wrongfully tried to cut me up, the man was screaming at me with a passenger in his car.literally some of the worst driving and behaviour ive seen around Melbourne, stay well clear and get an uber.

Caught two taxis yesterday and both rides where quick, prompt, courteous. Great online booking service. Both cabs were extremely clean - wow! Lalli the driver was very pleasant and knowledgeable. Highly recommended. Thank you

I pre booked a taxi 3 days in advance. We were waiting, we had to call the company to see where it was. Customer service was rude. We called an Uber who turned up right away. This is why people don’t book through you any more.

Avoid this company if you can. I made a booking with them, and the driver turned up only to drive off and leave me stranded as he did not want a short trip. My online complaint has been ignored, it's been 7 weeks now and no response. Extremely poor customer service.