Secrets Shhh Chadstone

Second time going to secrets chadstone for a ring for my wife and can't praise them enough. In particular, Ness was so helpful and couldn't do enough for us. She made the whole process so fun and easy that this place has become my 'go to' store for jewellery. Ness was a breath of fresh air after some of my experiences with other Jewellery stores.

What a great team, really took the time to help me find the right gift for my partner. I had already spent 2 hours at chadstone looking for a necklace. Soon as I entered I was greeted and walked around the store, they showed a real interest in finding out what I was after and were able to point me in the right direction. Thanks!

Very friendly customer service, very helpful and understanding, both the manager and Gina are great.

I purchased a silver necklace in-store last Thursday. I loved it, good quality and reasonable pricing. Service was great! I was served by Angus, who was extremely kind accomodating and knowledgeable. Would totally come back again in the future to purchase more of their products.

So happy for my new purchase. I love it so much and I love the team there. Some of them are from Michael Hill where I used to buy but their knowledge on everything is excellent and it's the service I keep coming back too. Thank you Ness and Angus for all your help over the years.

I came in on Sunday 28th of August, I had three amazing staff (Angus, Ness and Julie) who were very nice and knowledgable. They took the time to help us find the item we were after and provided very good customer service. Would recommend!

Customer service was outstanding! Angus was kind, knowledgeable and fabulous to work with. Would recommend to my friends and family.

My partner and I came in and we were served by the lovely Lindsey who was more than helpful. She made the whole experience one we will never forget.

Nessrin was absolutely outstanding today. She took her time with me, and was so patient and and so helpful. I felt comfortable and really satisfied with my new purchases. I will only shop at Secrets for my jewellery from now on. Thank you Nessrin for giving me such a wonderful experience!

Customer service is so wonderful, they are such lovely ladies. My engagement ring is from here and I’m obsessed with it, I absolutely cannot recommend their stores and jewellery any higher! Thankyou

I have a few Secrets Shhh items but my issue is when you have an issue.
For Christmas my husband brought me the Bagette All Rounder Ring
Which we had to return before even getting to wear it as one of the claws was broken.
The Manager at Secrets Chadstone was lovely and did a swap on the spot however we don’t live anywhere near the store so it was over a 3 hour turn around with a young baby.

Then I hadn’t really worn the ring at all and again same issue different ring. Again the Manager at Chadstone was lovely and we worked out that the claw was getting caught on their packaging/box. So we changed for another style.
However I had to pay an additional $40 as when I brought the original ring I got 20% off and even though the new style I had to choose was cheaper at full price it was $40 more. In good faith I just wanted the process to be over and done with so paid the additional $40 when in fact I should have been refunded $100.

That came just this week via post as it had to be resized. 2 and a bit weeks later. Whoever resized it has skimmed the gold. See attached image of ring and my ring which the band is now paper thin.

At this point I am so over the whole quality, process and service of Secrets Shhh

I contacted their head office and they suggested it does look too thin and for me to send it back and they will get another one custom made. That turnaround time would be about 10 weeks.
Which is beyond unacceptable for a ring I was meant to have for Christmas nearly 6 months ago. Two days later after this suggestion they haven’t sent me a returns label which was promised or tried to come to any solution with me. I actually emailed them about another issue with another product I have of theirs and they got back to me within 3 hours. So obviously this case is all too hard and now I am stuck with a ring I cannot wear.

I would never recommend their company or products now to anyone and will be telling anyone I can of my experience with them. As well as going to consumer affairs now to get a resolution!

Quite disappointed with the service. Brought back an item that was gifted to me because a claw had snapped off to get it repaired. Without giving me an option, they said it was faulty and refused to return it to me. It had sentimental value to me and I would’ve rather kept the original broken piece, but they literally took it away from me and walked off with it so I couldn’t have it.

They replaced it with a smaller size because they didn’t make the original size anymore and couldn’t pay me any difference given it would’ve costed less when it was first purchased (because there had been price rises).

And this was after they made such a fuss about how they couldn’t connect to the systems of other stores, when all was required was a quick phone call to highpoint which they refused to do.

Go to the highpoint store, because the pieces are stunning.

Great customer service! Went in to try on potential engagement rings and to get my size so i could tell my SO. Staff was super helpful and wasn't just trying to sell me on the most expensive ones available

Hubby surprised me by taking me to the Chadstone store to get me my favourite ring for my birthday.
The customer service was fabulous!
Very professional, friendly and made you feel special. The store is beautiful.
My synergy bezel set pave ring is stunning, so comfy and I just love it.
Thanks for a great shopping experience.

The staff here are just so so friendly and provide just incredible customer service. Never pushy, always helpful and polite. Their jewellery is also beautiful. Highly recommend.

Had a lovely experience, Karen was very helpful and informative about their jewellery.
More environmentally friendly jewellery in this new age is a fantastic selling point. Equally fantastic look and quality at more affordable prices.

Fantastic customer service every time! Have shopped here a few times, I have returned a product twice with no issues and exceptional help and service, Thank you! Love their jewellery!

Always an incredible experience at Secrets shhh Chadstone!
Staff go above and beyond to help and provide you with the best experience possible.
Could recommend them enough!

They lie about discounts just to make a sale! Be very weary and check items online first. I could have gotten mine $300 cheaper in total if I would have purchased them online. Very disappointing. Also no follow up and delays in resizing - not impressed with the customer service at all. Only good thing that came out of my dealings with them were the actual rings that are beautiful.

My fiancée’s so happy with her secrets engagement ring. Proud that the stone is conflict free. Thank you for an amazing experience ladies!