Scorptec Clayton

Great shop, friendly staff, and the manager were super nice. He helped with decisions to make me feel confident in my choices and showed an in-depth understanding of his experience with computers.

Convenient to order your tech needs online. Receive an email when it is ready to collect. Roll up and park outside and staff are efficient and helpful.

Excellent service over a warranty matter. Resolved with efficiency and great communication. Will shop Scorptec again. (I can be a hard customer to please yet they did!). Highly recommend.

Friendly, helpful staff was all I said in my first review. This is an updated review a few years later. I am on my second built PC. The power supply failed. I didn't realise the warranty service was so good. It was picked up by courier and returned, at no charge. It has been repaired, including the motherboard because they detected stability problems. The BIOS was updated too, and it's a recent BIOS so I guess they did that as well. The whole process took a week, delayed by two days due to the extra testing performed.

I consider this experience to be better than I expected by a large margin.
This warranty experience has been very reassuring on top of what has always been a very helpful level of service. You gain a lot of flexibility in ordering a custom built PC, but I was always worried about what would happen if something failed. I am a lot less worried now.
Also, when I called to follow up after seeing that a new motherboard was picked, the person who answered the phone immediately told me what was happening, accurately with good technical detail.

Great shipping! Customer service 10/10! Pc prices could be better but still very competitive and great workers! Definitely recommend

Part was ready as per email. Hassle free click and collect. Staff were extremely helpful finding a solution to my networking problem.

Great Experience, my order of pc parts was ready the day after ordering. Nice Staff, Clean store, lots of parking space. Last but not least, very good prices (especially on black friday)

Was going to stop and get a CPU here.click & collect only. So I went to PLE where you can go in a store like the good ol days and buy something.

Ordered a couple of non-urgent items from the online store and they were organised for delivery later that day. Arrived super quickly; safely packed. Good price & great service. Will order again.

Don't waste your time here - go down the road to Centrecom so you can actually buy things in store like a normal shop, and actually get to have a look at other various things on display that you might like to buy.
Scorptec is going the way of PC Case Gear, where their only customer base will be sweaty obese basement dwellers who only leave the darkness of their dungeons to pick up PC parts that they ordered online because they can only handle the minimum amount of social interaction

Good pricing, customer service needs work.post on fb but cant do sales enquires of actual purchases.disabled all online enquiries.during covid.sorry guys.need to lift ya game with service. Otherwise dont offer it. Be just an online shop.

Awesome service. You have to click and collect for products at the moment due to just coming out of lockdown.

I buy all my computers and peripherals from here. They are really helpful and I've had nothing but excellent customer service from the staff. They are my go to for all my tech needs.

Great customer service much rather deal with these guys than the Centrecom staff any day. Keep up the great work

The product range is not as extensive or as cheap as other stores (never mind online) but this isn't a shop, it's just a click and collect hub. That might not be so bad if the website could just work or when it didn't, the shop could just work with you to make an order. Not for the first time, Scorptec let several hundred dollars walk from the shop.

The customer service can be good but is hit and miss. Some staff are pretty good/knowledgeable but some are just gamers having a bash at it living their dream of working in a computer shop, armed with a maximum of six weeks TAFE training and have difficulty computing (excuse the pun) that someone might not spend $4000 every year for a new machine and that people might not be working with absolute top tech for every task.

The opening hours are pretty poor and somehow they always have queues when all they need to do is hand boxes over given their business model.

To conclude, there are worse. It boils down to how quickly you need something, how cheap, how big a selection or whether you want a gamble on a shop where there is some customer service (albeit hit and miss) so you at least have somewhere to visit. 3/5 is I think about right.

I took about 1 month for me to receive my pc but my friend had gotten mine in a couple days even though we ordered a couple days apart. No damaged parts but it was annoying to try get in contact and find out exactly what was happening with my order due to all of the services temporarily unavailable, which is understandable due to covid.

Good service and helpfull staff. Got my new headset quickly eventhough I ordered online on the spot.

Great customer service, responded to my warranty request within 24 hours, determined it was faulty the same day and replaced the product.

I spoke extensively to Luke P regarding sourcing parts to build a powerful pc. Luke's superior problem-solving skills, dedication, insight, and attention to detail left me confident and impressed with my dealing with Scoprtec Clayton. Luke clearly demonstrated impeccable product knowledge, professionalism, and enthusiastic customer service. We even shared laughs in our attempts to work through some lack of product availability, but that is just a result of the ongoing pandemic.

Would be a pleasure to deal with Luke and Scorptec Clayton again.

Amazing experiences
Took about 24 hours to do a price match which they accept
Order a item online and was ready for pickup within the hour.

I witness two young worker helping a middle aged man push a trolly with pc parts and helping him put it in his car which shows good customer services.
Everyone followed health guideline and were very helpful.

Thanks to the store rep David and online customer service Marc
I wasnt able to get the names of the young workers but it was someone on the customer services team and a young lady