Red Rooster

Ordered a Tropicana box tonight and got home to discover i had a very small piece of chicken and no chips.yes not one chip and most of the skin was missing from the small piece of chicken.when i rang the store the girl i spoke to was very apologetic however I still had no chips and a very ordinary bit of chicken

Over a hour wait for chicken? It's a chicken place, how hard is it too have chicken cooking? Happened multiple times now.

Never going back here again. KFC is faster.

Probably the best RedRooster I've been to. Barely ever had any issues here unlike the two KFC's in the area.

Only been here 3 times in the space of two years since relocating to Melton. I use yo work at Red rooster and either the standard for red rooster has dropped off the face of the planet or this store just generally has an attitude of I don't care.

Thought it was strange that a staff member had his beard similar to zz top just hanging out.

But overall friendly staff

Red rooster is the best overall place to get chicken. With the new fried chicken they sell it’s is a real flavour bomb from me. There is a KFC across the road from them but at least this fried chicken is crispy and flavourful.

If you like spoiled not so fresh chicken and soggy salty chips, visit Red Rooster. I've had Red Rooster months ago and there wasn't an issue with them until now. Just found out on the inside of one of their fried chickens had yellow/greyish spots and those yellow/greyish spots did not look normal at all. It looked as if the chicken was either expired, left too long in the freezer or maybe even spoiled? The outside of the chicken looked fine, the inside did not. Showed them the yellowy/greyish bits inside the chicken and they immediately gave back a refund. Always be sure to check your food before eating. That was also the last time I've ever had Red Rooster.

The customer service experience was so terrible I felt like leaving the store. We were served by a male front of house staff who made us feel like a burden, he did not use his words and did not communicate with us. Quite often raising his eyebrows as a form of communication, he did not answer our questions or requests. For example, we requested to swap the potato gravy to coleslaw and wanted to make sure it was okay with them, only to be left with complete silence. We asked in a clear and polite tone yet the male staff chose to ignore us. Such a poor representation of Red Rooster, the corporate culture appears poor. The male employee did not want to be there and he made it quite obvious, reflecting his poor attitude and mood onto customers.

Disappointed in the delivery service! Half of my order never arrived and after calling the store they said i needed to call doordash to get a refund for my missing order, yet i called doordash and they say that it is redroosters responsibility to ensure my order is correct before giving it out to doordash so never received any refund or acknowledgment. Wont be buying from here again.

Please stop over-salting your chips! Today they were inedible. Remember, a customer can always add more salt if they want more salt, but it's impossible to unsalt them. I had to toss them in the bin.

Don't go there after 6.30, I am a regular customer there and twice now I get half a meal, dry leftovers. Absolutely finished with them.

I don't often rate Fast food restaurants but this is an exception, the staff are friendly and the food was hot & the chips were perfectly cooked, hot and the right amount of salt

I was the only customer waiting in line, everyone working saw me waiting to order, I had to wait a good 8 minutes before a girl served me. Had to wait an extra 15 minutes for one small meal. The rippa box. Wasn't really worth it, the actual sandwich had just the chicken in it, no salad, chips not salted, chicken pieces were so tiny oh well.

Went to the store approximately 8pm Easter Saturday ordered 2 chicken rolls 1/4 chicken chips, chicken chips ok but I received 1 chicken roll cold on the bottom 1 chicken roll lettuce capsicum and spices not happy and before in the past have had problems with this store

The meal I was given were quite sub par, the quarter chicken was alright however my chips were a little too salty, so I give the benefit of the doubt because they were busy. The staff especially the girls and some guys at the back have been quite lovely and acknowledged my existence at least. Kudos to you!
However as soon as I was about to leave I overhear 2 male staff members bickering, gossiping and using offensive language, which was what put me on edge!
Not very professional to say at the very least when there are customers around!

Really Disappointed tonight. My daughter spent $80 on BLT crispy chicken wrap meals. Chips are cold and the wrap tastes like it was microwaved. Tomato warm lettuce limp and warm lucky to have had 2 bits of diced bacon. Ought to be ashamed of themselves big thumbs down.

Got red rooster with my partner and it was disgusting. Food was foul ended up throwing it in the bin and waisting our money.
The women who served us was so rude becsuse we paid cash. And wouldn't scan our rewards card won't be back.

Undercooked soggy chips, small chicken rolls, no customer service and exorbitant prices for terrible quality food, big thumbs down, won’t be back

Girl who served us was not interested, why work there if you cant be friendly, have worked all my life in customer service and even on my worst days you never let the custoner see it

If you have a special request (EG: Leg piece vs wing piece) I strongly recommend checking the bag before you drive off. I've had my order filled incorrectly more than once.