Rapture Cafe
Address | 41 Forest Rd, Ferntree Gully VIC, Australia | ||||||||||||||
Phone | +61 3 9758 4966 | ||||||||||||||
Hours |
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Website | rapture.net.au | ||||||||||||||
Categories | Cafe, Breakfast Restaurant, Coffee Shop | ||||||||||||||
Rating | 3.9 67 reviews | ||||||||||||||
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Rapture Cafe reviews
67Great friendly staff always wanting to make your experience a good one and good had always been a top standard.
Great spaces that cater for individuals, groups as well as mum's and kids. An interesting and yummy variety of food, deserts and drinks. Staff welcoming and attentive. Plenty of parking and near shops.
My eggs benny was a little underwhelming. It was cooked well, but only one egg on a thin slice of toast. But it was not expensive so I got what I paid for. My partner's sausage roll, however, was chunky, tasty and came with a delicious salad.
Fantastic value. I have a disabled son and daughter in law who go there often and rapture staff always look after them. We went the other day and found everything fantastic. Thank you Rapture staff.
Great place to catch up.there's a kids play area.so screaming kids invading your privacy is non existent. Great coffee. Great food.everything is made on the premises.so its fresh.no pre ordered outside bland common dessert.look forward to retuning
Has potential to be a great place to catch up with friends as it does have a dedicated children's area fitted with picture books, toys and child sized furnishings with a comfy couch area nearby. However if you are following a restricted diet the choice is limited. Especially if you are avoiding or limiting your processed sugar intake. One example is that though there are milk alternatives available, sugar free almond milk is not. Many of their items are preprepared so eliminating an allergen is tricky! So for those fortunate enough with no food issues it is an ideal place to catch up with others!
Rapture
A few things to mention to give helpful feedback to the business:
1. We walked in (as first time customers) and were not acknowledged at all (even after exchanging glances with staff) and were left to seat ourselves and figure out where to find a menu.
2. Ordered two coffees in takeaway cups, asked twice for these, and only one put in a take away cup. When I mentioned I had asked for both, I was told only one had been ordered as takeaway (as if the mistake was mine) after which it was hastily taken away, popped into a cup and placed quite heavily on the table in front of me by the barista who turned away in haste without a word.
3. Barista very unwelcoming, not a smile was seen the whole time we were there and I honestly felt very uncomfortable after the coffee exchange. I understand you have bad days at work but a lovely Sunday morning turned quite sour for us. It appeared that the barista was a little annoyed by the young lady taking orders at the register as she was quite short with her when she spoke to her.
4. Food took a good 20 minutes with only around six others in a quiet cafe for a Sunday morning. Food arrived with overcooked eggs, quite a small portion for both orders overall and frozen type hash browns (one of which was missing-later brought out).
5. No atmosphere whatsoever. No music, dull.
6. A young man who was waiting for two coffees and a panini was served his two coffees in takeaway cups and had to wait a good 10 minutes for his panini (seemingly some confusion about a bread roll/its freshness). On his way out the door he dropped his panini which seemed poorly wrapped. He was then left to clean up the mess himself whilst the owner strolled over twice with his hands in his pockets looking down at the young man and then walking away without assisting at all.
The whole experience left a very bitter taste in our mouths and we will not be returning. We are huge supporters of local businesses and we are disappointed with this experience