Phoenix Safety Rail Melbourne - Pool Fencing, Balustrades & Security Doors Frankston & Mornington

This company have the worst communication skills. Have messed our security door installation up twice and then didn't show up as promised today to install it! No phone call or anything. Stay well clear.

It's a pity i did not read the reviews before doing business with this company. The owner, Peter is the rudest person, especially on the telephone. A warranty on goods & services is a hit & miss affair. It depends on who answers the telephone- one says yes, another says no.
When Consumers' warranty was mentioned, he said that Consumer Affairs "talk rubbish". There was a dispute of facts in this case and I was advised to go to VCAT. I could not see myself wasting my precious time with such an uncouth lot. My advice is, go to another company.

Dodgy don't buy from this company. Poor workman ship and won't return calls for warranty issues.

Dont go there.
The ones on the phones are soooooo rude.go somewhere that deserves your business really.
Missed a few calls but ALWAYS called back.
Cracked it because i obviously couldnt answer at the time.
Im a store manager in retail and its absolutely appalling.and i have never put in bad feedback ever with anyone.
You cant do this in business, its so unprofessional.
Obviously not happy people.
The installation guy and quotation guy are just so lovely though.thats it.
Really disappointing.

DO NOT EVER USE THIS COMPANY! Such poor service from the owner/manager Peter. I had to seek advice from Consumer Affairs Victoria due to poorly installed screens that Peter would not rectify. It took him 3 months to replace them and that was after an ongoing battle on the phone with him. He insulted and belittled me almost every time I called. When I told him I would put a negative review online he said, "Go ahead! ". So here it is Peter!
Save yourself the stress and use another company.

Very happy with Phoenix. We purchase a new glass balustrade from them recently. They arrived on time, installed it without issue, and cleaned up after themselves. Great to deal with and we would highly recommend them.