Oporto Roxburgh Park

Well… mobile ordered chicken and chips… was supposed to be ready at 7;45pm, 20 mins from speaker to window only to be told there is no chicken and will be 15 mins still waiting at 8: 50pm.so all up an hour and 20 mins from order to food…

Can’t fault the chicken always fresh and juicy,

Takes my order and I wait 15mins then come tells me they don't have pineapple so I reorder my food makes me wait 5 minutes comes back and says they have no buns.

I ordered a takeaway order for bondi rappa with no mayo, I didn’t check it there. After coming home I found out they gave me a burger with mayo. I think it was pretty simple order and it shouldn’t have been mixed up.
I went there all the way from Fawkner and now I can’t eat it

Excellent burgers and service. Staff if helpful and courteous.
Must try Bondi and Veggie burgers with extreme sauce

This Oporto 1000 times Better than South Morang Alberto
If one time trying this never
Going back to other fast food. Mexican food
So nice and dessert so perfect

There was a miscommunication on what I ordered (didn’t know the basting options, my bad) and when I got home I called the store. They were very understanding and offered to switch it. When I got there, Mariam was very respective and professional. She replaced it quickly with a smile on her face! Thanks guys, see ya every week

Asked about gluten free options, server had no idea, colleague said no due to having no idea what gluten free was. Server went to manager who had no idea so ignored us. We ended up googling aportos own menu to find gluten free options. When meal was delivered, it was served with bread in the meal contaminating whole meal. No idea and no care. Never returning.

I felt very uncomfortable with the rude and poor service with no care factor in trying to offer assistance whilst dining in. Unpleasant experience, Won't be attending that location or recommend it! Value your peace

We have a good experience at this restaurant. We just have this for lunch. We ordered chicken salad, 1/4 grilled chicken, and kid burger +chips. The taste of food is nice, especially the grilled chicken. I like the taste, it’s so nice as they said it’s cooked on flame. The salad is fresh. The chips nice and crunchy. The staff served us is nice too. The restaurant is clean at the time we went there. Only the burger that our kids didn’t like.

Ordered whole chicken with Bondi burger meal, firstly they gave my order late, secondly even upon double check with the reception that the burger doesn’t come with bacon, they gave me bacon.

I can understand when you get lot of customers it delays the order but from next time please try to make a note of customer preferences.

Went through drive thru today to get some food and chips were so soggy not eatable at all. First time ever having this issue

Food was average. Service needs improvement. Staff seems lost. Proper training for new staff would help.

I hade a very bad experience waiting over 20 minutes in the take away and the employee's they were not professional taking the orders and they not understanding and they don't have a Patient.

I love Oporto, but my partner had never tried it, so we went past for some easy dinner tonight. This is my second time visiting this store as the first time I came, the store was closed in the middle of the day?
The girl who took our order scoffed when we asked for chicken, cheese and bacon only on one of the burgers, so I checked again at the speaker and then at the window to ensure the order was correct. The girl (young, long dark hair in braids) confirmed that the order was correct. We paid and got home to find that the burger did in fact have sauce on it, and the other burger ordered (chicken BLT) had next to no sauce, a cold bun and was stale.
Both burgers are now in the bin unfortunately and we probably won’t be back again.

Train your staff, absolutely useless. Completely messed up my order - Wednesday night staff.

There were no clients, but all the tables were full of dishes from the previous clients, and it was all sticky, we had to wait 5 minutes to sit. The burger was average, not the best I had in Melbourne. The staff was friendly and helpful.

Old and soggy cold chips and no salt on chips and the burger was really cold never coming again

22/6 was my first time at this Oporto as I am not from nearby. I was not expecting more than bland, late night food. Instead, we were served real tasting, consistent food.
It was not the food that made the place 5-star though, it was the costumer service. When another costumer was causing problems for us, the cashier lady handled it like a professional and informed my sister like a friend would.
The cashier’s actions were a cherry on top of the good job the guys in the back were doing.

Honestly have no idea how these workers could be so terrible at basic things, over the past couple of years I’ve ordered at least 30 chicken wraps with the exact same request “please add cheese and extra sauce I’m happy to pay for it”

Not once have I received a wrap with cheese and extra sauce, if anything it’s extremely dry, I make sure I repeat myself many times at the window also. Today I went in hoping things have changed, repeated myself 3 times and was told there is cheese and extra sauce in the wraps, got home no cheese that I paid for and they were extremely dry. I will never go back there again

Knew the chicken from the rappa meal tasted funny and still continued to eat it and got food poisoning Please go through the proper food safety procedures!