Okami - Frankston

No as good as I thought it would be.steak was tough, prawns were very small, chicken overcooked and very greasy, dim sims and spring rolls were the cheap frozen variety.tempura however was perfect.won't be in a hurry to go back.

The food was amazing, definitely worth the price and it was so tasty. The staff are lovely

Our card wasn’t working for us and couldn’t reset the pin and they wouldn’t just let us split the bill to do two seperate pays on the same card, they’re just trying to get out of multiple card surcharges… do better!

It was over packed, extremely loud, food wasn't delivered correctly, food wasn't good. Also extremely limited gluten free options.

You can't beat all you can eat! Great food, quick service, reasonably priced, even better if you're a big eater!

I really wanted to like this restaurant, the concept was great and the menu looked delicious but the execution was way off. We got there when the restaurant had first opened at 5.30pm and starting to fill up already. Our drinks did not come out till we were almost finished our meal, the servers were handing dishes out to multiple tables including ours that had received double or missed dishes all together. The table behind us, in front of us and beside us had all complained because food and drinks were either missed with waits of up to 45 minutes between dishes and drinks ordered at the same time, some dishes were coming to the table that were not even ordered. Dishes such as the Tempura and Chicken Karaage were really nice but other dishes such as the beef tasted microwaved and not very fresh. Disappointed in the overall experience

Food was good as usual but this was my first time at this specific location and service was extremely slow. Didn’t have our order taken for half an hour even after consistently asking, same with getting water even after constant reminders we ended up just taking it from the counter. Ended up leaving before our lasts plates came as they took over 25 minutes from when we ordered them. Would recommend driving a little bit further to the Chelsea Heights location for better service instead.

I love coming here with old work mates. Food is good. Make sure to order heaps because sometimes you can be finished and waiting for more service when busy.

Sorry to say, on this occasion, the food was very poor. Restaurant only half full and food quality was poor. Meat dishes served just luke warm, dim sims were cold and sent back to reheat in micro wave, vegetable karage was also cold and chicken (schnitzel) was hot but burnt. Need restaurant to be consistent with the good quality food that they use to serve up, before I will return again.
After receiving Okami's reply, I emailed them as they requested but unfortunately the email address that they gave me on here, does not exist.

Super fast service and really tasty food. Tables are a little close for my liking, but that's me. If you haven't tried Okami, it's definitely an experience.

Best Okami restaurant in Victoria! I've been to a few Okami and Frankston is by far the best experience! Food quality was superb, staff were quick and friendly and it was spacious compared to other Okami restaurants!

Food was fine but service was very poor. Had to shout down the waiters to get food that never showed up, and again to order anything else. Very poor experience overall.

Horrible service at Frankston Okami, we ordered our food at 5pm and by 6pm we had about 4 plates come while every other table was filled with food. When we asked about it they said we hadn’t ordered half the stuff we ordered. If I could give 0 stars I would. Never again.

We went here a week ok and had a good night. The service was ok but the girls were run off their feet. They looked short staffed but the girls did great. One girl in paticular that I spoke to before leaving was really lovely. We had a great night, thank you.

Food was good but service was terrible. Been to other Okami's in Sunbury and Brunswick, and service here was poor by any standard. Booked the Sunday 7.45 sitting. Were packed into a corner of 5 booked tables whereas 80% of the restaurant was vacant/empty (what's that saying for a Sunday night?). Were attended to promptly probably because they were keen to close early. We had the all you can eat buffet and first round came out quickly. From there on, it was all downhill. After a half hour of waiting for someone to come around, I had to go to the counter to order another round of dishes. Within 15 mins of those coming out, the waiter then came around asking for final orders. It was 9.00pm. We ordered a few more dishes, along with desserts (ice creams). The desserts were brought out almost immediately even though we hadn't been served out final round of meals. We asked for these to be returned to the fridge until after the mains. Around 9.30, everything was promptly removed and bill provided for a quick exit. Everything felt rushed in spite of the fact that there were only 5 occupied tables. Enjoyed the food so will try an earlier booking (5.30?) next time to see if service is any better.

What a terrible experience! And before people come at me for leaving a terrible review I mentioned it to staff on the night and they shrugged it off.

There was hair on one of the plates of food we had ordered, they then didn’t replace the food until we asked for the 3rd time and then only brought out a half serve when originally they brought enough for 2. Chicken dim sims were cold in the centre.

For some reason even though it was a dish ordered at the start when we eventually got served, they said the Seafood Tempura doesn’t come out until later, even though folks around us had ice cream. Honestly still confused.

Tables are way too close together maybe a 10cm gap and that’s not an exaggeration.

The waitress we spoke to when leaving and I mentioned the issues again asked if I’d eaten there before. Never at Frankston but at other locations without these issues.

My friend and I were both very disappointed in the experience.

I love this place. Always a good place to go for a bite to eat with friends. Okami gives you a wonderful experience at affordable prices!

Highly recommended:

Our table waited 50 mins only to be served our entrees. Drinks took 30 minutes to arrive and tables around us had a constant barrage of food being brought to their tables.

Manager claims it was because they are understaffed, if you are understaffed don’t accept so many bookings and fill the restaurant if you can’t deliver.

Would not recommend to anyone.

Unless you’re on a diet and would like to starve for the night.

At the cost of less than $40 per person, Okami offers an all-you-can-eat buffet experience of delicious Japanese food cooked fresh from when you place an order from their menu. Their sushi, tempura, meat dishes and dessert are a must have! Service was also excellent when we visited

I absolutely love this place, every time I go it's full so I must not be the only one. Food is great and so is the staff.