Nando's

Beware you get charged for items that they decide not to pack. Then you’re left arguing with Ubereats just to get the money you paid for the items back. Not to mention the inconvenience of having to order and wait for something else at another shop afterwards because it never showed up. If it happened once it might be put down to a honest mistake but not multiple times and to different people. I also read it has happened on quite a few other reviews. It happened to me twice and I didn’t get it again after that, and it happened to a friend of mine too. Also delivery took way too long and when it finally did arrive my husband complained about it taking so long and the delivery driver gave him the middle finger and drove away laughing. Very disgusting customer service. The salad which they actually decided they would pack had one thin slice of advocado at the very bottom and was mainly just lettuce mix complete rip off merchants and theives here.

Worst Nandos experience so far, server was unfriendly. Asked for water but been told they ran out of water and no more glasses.
“All water and glasses is with customers”
Looked around there were only 2 glasses out with customer and one bottle.

How the heck did Nandos became like this? Quality of food and service has gone down so much…
Been a loyal customer to Nandos all these years… but this is my last time coming back to Nandos, please save your money and just go to other place.

Super disappointed.

Worst service. I ordered a kids pita bread when it didn’t arrive I asked them what happened to the order they said I ordered a garlic pita. Which also hadn’t come out. The lady that took the order argued with me that I ordered the garlic pita which I wasn’t going to argue back with her because my child was hungry and I was charged for it and never received the garlic pita and had to pay extra for the kids pita. Very disappointed. They were also talking another language which makes you feel very uncomfortable. It upsets me because I have been ordering the same thing for years to be told I ordered garlic pita that I have never ordered before.

Definitely one of the better Nandos stores in Melbourne, food quality wise. The meal I had was the best Nandos meal I've had. I also like that you can order at the counter, the QR code ordering at other stores is annoying. Store just needs a facelift and it would be perfect!

Got a delivery, Chicken was saturated in watery liquid and it was chicken tenders. Also had a strange smell. I put it straight in the bin.

Unfortunately most of the staff are very rude and none professional. Don’t know how to served rotten meat with no care. Definitely Need more professional training about professionalism!

I’ve just had one of the worst meals from your south Melbourne store delivered by Deliveroo.
Firstly on delivery one of my sides (garden salad) were missing, I ordered two lots of the bbq chicken ribs, they were burnt, and the most scrawny chicken ribs I have ever seen. It will be the last time I ever order from nandos. You lost a loyal customer tonight.

Will never order from here again! Had to call up several times only to be hung up on by the lady. Very disappointing customer service. Been waiting for over 3 hrs, only to receive the wrong order!

Excellent service, we had a question about the contents of a sauce and if it was vegan. The man went through all of the sheets containing allergen advice and even went to find the packet itself to check it was vegan. Very impressed! Thank you for such great service!

Very nice service. We missed a drink in our takeaway order. But the staff was very kind to delivery the drink to our house.

Special thanks to Hassan from south Melbourne store in organising our drink delivery.

Thank you!

I cant believe i just paid $20 for "half" a chicken a coleslaw and bottle of water. The chicken was 2 tiny drumsticks and one of the smallest wings ive ever seen. Little meat on any of the pieces. The coleslaw tasted off! Normally theirbl slaws a delicious but this tasted sour and like it had started to ferment. Hope this doesn't make me sick later. Here is a promise to you Nandos, I will never eat at your restaurant (s) again.

Currently waiting for an hour for MENULOG to assign a driver. No way to delete order. Rang Nandos South Melbourne, they couldn't delete the order and told me to ring MENULOG. Menulog has no customer service phone number listed on their app. Love the chicken but ditch menulog, they suck.

Ordered from here a bunch, usually good but ordered in the morning one day with a friend and the bread was really stale for both of us, was probably left over bread from night before or something.anyway my fault for ordering nandos before 12 lol lesson learnt

Pic of bread attached, i reckon I could take out a toddler or something if I threw it hard enough

Been to this nandos afew times. Some times good. Sometimes average. Sometimes terrible. Very hit and miss. The service isn't as friendly and staff appear to come off as very rude. The food was average when ordered on this occasion, hence the two stars. A smile or hope you have a good day goes a long way.

Food was nice but when eating at the back near the kitchen i was a mouse run in under the door in to the kitchen i think it came from the up stairs toilets was abit off putting having been eating the food mid way

I know Nando’s since its early days in South Africa, back in 2006, it’s been my comfort food ever since, reminding me of my childhood. I visit almost every store if I come across it for lunch or dinner, and I was disappointed in my visit to Nando’s South Melbourne.

First and foremost, the most easily noticeable factor, the food was served COLD. I don’t understand how this is possible, I’m assuming they didn’t cook the food in the right order and let the food wait to serve them all together, but cold food should never be the case.
We had halloumi sticks and dip and the halloumi was cold and chewy. Usually when Nando’s paella is served it’s smells delicious and it’s nice and steamy. Don’t even get me started on the burgers.

If a food store cannot make their most simplest bun good, they’re not worth it. We’ve ordered two Classic burgers. The buns were not fresh, they were going stale. It was so gross biting into them. The aioli sauce and basting weren’t generous. The combination of cold chicken in the burger didn’t help.

There is definitely an inconsistency between what I had in this store and anywhere else.

Absolutely the worst customer service ever. I was over charged for 74 dollars for a burger meal, I went back to the store to request a refund.the store manager stared at me in a very hostile way and accused me of lying, while another of his employees tried to tap my phone without asking. Im also pregnant, so imagine being threatened while pregnant when its not your fault.
They promised to call me and find out what happened, I didn't hear anything for 3 weeks straight. I had to call headquarters 6 times.the area manager knew about this case for 3 weeks, didn't do anything about it either.if the store manage can refuse to take care of this and also okay to threaten people, i won't be shocked to see if he can do worse.

Worst Nando’s I’ve ever had. We came in an hour before they closed to order takeaway. When we got home we realised that the chips were saturated in salt and the burger had a stale bun, dry chicken and a salad mix that was going bad. Horrible experience would not recommend.

Good food, not the best. Chicken was very dry and looked slightly burnt on the outside. Kids did not enjoy it, had to re-order other items to get them to eat something.

Excellent eating experience.specially the staff is awesome. Meal was served hot and excellent. Great place for food.