Melbourne Radiology Clinic

Need to improve the admin and booking request system/customer service.submitted a GP and physio referral and clinic reception only saw the physio referral, a substantial difference in net cost and an hour on the phone to medicare to fix it. Then sent the results to details found on the internet not the referral. Rude phone manner on both people spoken to. Loudly audible huffing/sighing when asked to resend to the referral contact details.

As a health care practitioner (Osteopath) I find this to be one of the premier Radiology clinics in Melbourne (particularly with respect to spinal MRI reports etc) I have mostly had the principal, George Koulouris do the reporting and I find they are consistently detailed, precise and considered. Definitely at the top of my list for referring patients in Melbourne.

I would highly recommend this clinic for ultrasound. Yesterday, I went for an ultrasound and the doctor, staff all are good and caring.

Would like to note 3 errors they’ve made in 3 different scans to date.

1st time - MRI asked for the full scan of a foot. They only scanned the toes. GP writes back to the practice manager regarding this error and asked for the next MRI to be done with no extra charge since the first one was a huge disappointment and did not scan any of the inflammation in the pain areas. The practice manager took no effort to respond and we ended up paying another $350 out of pocket. So enraged.

2nd time - Needed to take an ultrasound, they mentioned that everything was fine and didn’t know why I was complaining of pain. The report they produced gave so many scary findings. I understand them not disclosing report findings to patients. But saying everything was fine and not understanding why I had pain made me so angry.

3rd - Ultrasound of foot
The sonographer was extremely rude to begin with.she asked me for all pain areas, the radiologist also confirmed the pain I was having. The report never picked up inflammation even though it was noted during the procedure. It’s been close to 2 months since my GP contacted the practice manager again asking to rectify their mistake and provide a proper scan result. I have still not received it and safe to say, this is one of the WORST scanning centres I’ve ever been too.

Excellent detail of ct and mri went in for back pain and radiologist not only recorded back injury but also recorded issue with lung. Highly regard this radiology clinic alot of detail and professionalism.

Provided a cancelled appointment. On time. Highly professional and efficient. Clear instructions by radiologist. Faultless!

Professional staff excellent. Very good service. However one particular front of house staff was very abrupt with elderly patients and unfriendly to them. Not the best reception for people who are already nervous about their medical procedure.

I was booked in to have radio frequency ablation in my facet joints. I had it done under twilight anaesthesia over a year ago but found out they don’t do that. They told me I could have a tablet to calm me down. From the moment I walked in, the staff on reception were lovely. The radiologist and Doctor were absolutely wonderful, they guided me through step by step and told me everything they were doing. I only had a little discomfort and was so happy with how it all went. I have part 2 next week and I’m not anxious at all. Would highly recommend Melbourne radiology. Thank you for being so caring.

Visited this clinic three times for injections for lower back and shoulder. I have chronic pain and have been struggling with this for years. The level of professionalism and care of medical assistant Hill and the Egyptian Dr “ Alice “ is at different level. They will explain the procedure and look after you through out the process. Genuine and caring staff, will highly recommend this place and especially Dr. Alice

Unprofessional staff at reception (rush and confuse people) + doesn't permitted me to enter with my partner doesn't speak very well
English. I hope they did a good job for the pelvic and chest ultrasound.
Fortunately the Doctor was good and professional, this is what my partner said (opinon from a Nurse)

I've visited the clinic a few times, and everything went well. Last week I snapped my Achilles Tendon, so I went to the clinic for an ultrasound. Unfortunately, due to the injury's seriousness, the clinic's doctor recommended I do an MRI because the ultrasound wasn't enough. When I tried to book it, they told me I needed to wait ten days. I tried to explain to the lady that I'm limping, that the injury was disabling as I can't walk, and that the time to perform the surgery before the tendon shrinks is two weeks, so I could not wait that long (according to my doctor).
They didn't give a dam about it. I was surprised they were so unprofessional not to have unique slots for emergencies, such as people with cancer or other pathologies that cannot wait that long.

After this review the clinic called me and book me in for this week. Thanks for understanding.
Your service is outsanding.

Had to have a brain scan done.
I originally tried at SCMI and it was an absolute fail.
Had my first ever panic attack and continued to have mini attacks whenever I thought about having to get another MRI for weeksafter.
After lots of research I decided to try here, from The get go it was 100000x better than SCMI, the receptionist (she sounded young) was reassuring and funny! Immediately offered sedation free of charge and talked me though it all with positive affirmations.
Wait time was only 2 weeks also!

The moment we got in the building I was already feeling fainty and had completely forgot to fast for the sedation.
A lady radiologist came and informed me it was all ok and we were fine to proceed, gave me run through of the procedure and my meds, they even allowed my husband out the back with me and even turned the tv music down because I was getting over senstive to everything.

I literally cried the whole time waiting for the meds to kick in because I was that panicky. Not even joking! Anyone would think something severe had just happened to me, not that I was just waiting for a MRI. I laugh now at how dramatic I was lol.

When it was time I was still stressing and almost certain the meds hadn't worked.
They offered headphones and music but after last time I knew it was to over stimulating and made me feel more claustrophobic having headphones, eyemask, head cage plus going into the machine.
Radiologist informed me they have to offer ear protection so give me ear plugs instead.

From there I was comfortable but still panicky.
Radiologist was THE BEST!
He would tell me each time it was to start and say "ok this is going to be 10 seconds" Then after would ask if I was ok, then "this one will be 2 minutes", then check I'm ok again. He let me know the longest part was a 5 minute image, let me know what the loudest one would be and continued talking me through it until we were done.
I could have honestly fallen asleep, they then also gave me a copy of my MRI on a CD, which I have no idea what I'm looking at but is cool to see.

Only thing I can suggest is maybe in the txt reminder for appointment there should be a "if you are getting sedative please remember to fast" as that one completely slipped my mind in the panic leading up to it.

And the only bad thing is the parking at Wilsons next to it is crazy! $63 for about 2 & a half hours.
That's not Melbourne Radiology fault though but still just a thing to think of if anyone is coming here!

Most helpful and caring radiology clinic I’ve been to, friendly reception and radiologists. Highly recommend!

The place to go if your anxious about MRIs. Wide Bore machines which have a short length makes the experience really easy. Staff are wonderful, friendly and efficient. Highly recommend!

I was highly anxious to have an MRI due to claustrophobia and after reading reviews for Melbourne Radiology I decided to take the trip into the city and use their service. The two gentleman looking after me thru my MRI experience were nothing short of fantastic. Thank you for your care and empathy. Outstanding

Unfortunately I had a poor experience at this clinic

- I attended at 08: 50 for my scheduled appointment for 09: 05 as instructed. However I was still waiting 1 hour later. Due to being post night shifts I had to leave to allow me to rest. This then required me to re-book and wait a further 2 weeks for my scan due to availability.
- On my second visit despite speaking with the reception staff to pay my fee after my scan I was never offered a hard copy of my scan to take with me (Which I have been told by another staff member should happen as standard). Due to this I have to pay a further $20 fee for a hard copy of my scan.

In the future I will aim to avoid this clinic if I can

I had an internal ultrasound scan for my pelvic today. The examining doctor was so patient and ensured to make myself comfortable. The receptionist was a gem. She constantly asked whether I was ok. I forgot to ask her name though.

I booked an appointment for MRI. Before my booking I confirmed that should be bulk billed as I have medicare, healthcare card, etc. During test date (before my test) they asked me for $350. Then I rejected to pay as it was confirmed to be bulk billed. Then they refused to do the test and cancel the appointment. I am trying to liaise with the relevant authority to investigate the telephonic voice record that someone from reception confirmed me to be bulk billed. All compensation will be claimed.
I have all the telephonic record that someone confirmed me it would be bulk billed. Let it investigate.

Melbourne Radiology Clinic. The place was so pleasant and friendly. I’ve been for 3 times. Dr Peter Mark is so kind and honest. He answered all my questions, yet took time to explain everything. Was very compassionate with my comfort and how was I feeling, very patient and acknowledged about the procedure. I felt very comfortable, He also eased my anxiety during really scary time with my injury and treatment. Thank you Dr.and the team for the respect and a very positive experience.

A big thanks to Melbourne Radiology for their amazing care and professionalism. Peter & Tim the radiologists a big thank you to you both. Also to the reception staff, keep up your amazing service.