Medical One - Taylors Lakes

This place is a a scam. They will try to squeeze as much money out of you as possible. Would not recommended whatsoever, nothing but bad experiences with all staff members I have met.

I have been a patient at the clinic for many years and am appreciative of the care and treatment provided to me. Dr Rohatgi has taken excellent care of all of my health issues,
Sadly, I am having to consider moving to another practice as I am an age pensioner and since bulk billing ceased and up-front payment is required, find the cost difficult.

We’re new to the clinic and saw Dr Tim Nguyen today. What a great human - personable, knowledgeable and his attention to detail meant we walked away with a solution to my daughters health matter. Thank you Dr Tim!

We have been going to Medical One for 26 years. I have nothing but good words for the Receptionists, Practice Managers and Doctors. Always willing to help and support you. Especially when I call for an urgent appointment for face to face or phone consult with one of the Doctor's. If it is urgent they always make sure to see you.

We have been coming to Medical One Taylor's Lakes for 15+ years.
Cannot speak highly enough of Dr Tim, always so helpful, friendly and reassuring.
Wonderful ladies at reception always so helpful to secure an appointment, offer an alternative appointment or help with a walk-in appointment. Always greeted with a smile and warm welcome.

The staff and doctors at this medical one are outstanding.
They go above and beyond to help with finding you an appointment to suit also the doctors are Knowledgeable and happy to give their advice.
The only downside is that they charge for children until 15 years of age. Due to all the illness that children develop during the first 5 years of their lives, it would really make a difference knowing we wouldn't be getting charged as it's a constant battle specially during winter.
Thank you to the reception staff for all making us feel welcome and trying their best to find us an appointment with a doctor.

Well it started badly “have you a mask“ no “we can supply with one a $1” this is April 2023 Not even hospitals require you wear a mask and they provide one free if you did.
Money driven not customer driven.
Got my Covid booster and I want be back

Very unhappy customer- had my 7 month old baby who has been projectile vomiting. I asked the receptionist to can I wait at the back waiting area and she said you can’t do that (even though I do so every other time) you can go wait outside instead (it’s 16 degrees in Melbourne today). So I waited outside in the freezing cold with my baby who vomited while I waited for 30 minutes, so I can protect him from getting more sick and others around. She was unapologetic and rude, will not be returning.

Usually it's my partner and not myself who reviews. Medical Ones website states Medical One is a leading provider of healthcare services in Victoria and South Australia. I truly believe this somewhat. What price should one place on their health? I realize nowadays in our busy lives everything has become faster and impersonal. I have been coming to this clinic for over 25 years it was my family clinic with that personal service or at least made to feel that way. If you did followups even if your doctor was not there you would be only charged the medicare fee. Fair enough. About 10 years ago it started to get really expensive to see the doctor there so I changed clinics. Was it a coincidence or was this other clinic really not doing their job properly. I decided to go back to Medical One as better the devil you know, there one of the doctors that has been there a very long time asked when was the last time I had a full checkup.due to getting on in age. I was diagnosed correctly and now I'm receiving the correct treatment. Okay so the front desk staff aren't that friendly, or you have had to wait awhile or maybe we are just having a bad day there are other greater problems in life BUT Peter when one has a 5 minute telephone consult for a repeat script charging $82.00 is absurd amount especially during these hard times.

The worst customer service I have ever received,

I’m not one to make post reviews but I was disgusted by the lack of help I received from front staff member. On her mobile phone to what seemed to be a friend laughing and carrying on about while I was standing there waiting. Missing calls from the main line. Other clients waiting.

Should be disgusted.

Once I get to her extremely rude. Don’t know if there’s something going on but not professional at all.

Terrible place. Never see the same doctor twice as they move on. Over charging doctors. Cost me $110 just to administer an injection. Out of pocket $70

Great customer service, lovely receptionist’s, and helpful doctors, everyone that works there is always helpful and friendly.i give a five star rating

You should be ashamed to call yourself doctors and front line workers! My mother got turned away today while she had blood gushing out of her hand from a very deep cut. If I could give 0 stars I would! Do not go to this clinic if you want to be taken seriously. I have been a patient here since I was a child and best believe I will never return or take my family here again. Shame on you all

Great Clinic! Been coming here for 8 years and recently moved away, but will still come here due to outstanding level of care. Reception staff are always so friendly and helpful and will go above and beyond to help. If I'm not able to get in with my regular Doctor I'm always happy to book with someone else if I need as all the Doctors here provide high level of care.

I came in with my mother who had a very deep cut and they reassured us we would be seen by a doctor, she was bleeding quite badly. 30 minutes later after waiting, the lady at the front desk said we cannot be seen because another patient had to be seen before us and they didn't have time, when there was still 2 and a half hours before close. We got turned away whilst my mother was bleeding out, such disgusting service/behaviour by people who are meant to serve us with best care for health within our community. The manager said 'this is not an emergency go wait 6 hours at the emergency' whilst my mum was bleeding and in pain, so disappointing.

Generally very long wait times. Satisfaction of appointments and care largely dependent on GP you see.

Currently selling masks for $3 if you forget to bring one. Making a profit off your patients on masks, I feel is a bit pathetic.

If going to this practice I would currently recommend Dr Patel who is lovely and has always been on time. I would give him alone 5 stars, along with the nurses who have always been fantastic with my son during his vaccinations.

Having attended this clinic for 30 years, I have unfortunately noticed a recent decline in my experience which has prompted this review. The clinic has seen a few great doctors leave recently, which is a shame and makes me question why.

Poorest and most unprofessional clinic I have ever seen
My mum came in with a huge cut on her palm and denied to see her with the clinic still being open for another 2.5 hours
Tried to talk to the manager but she didn’t bother to get off her chair to see the situation while my mum was continuously bleeding.
Would give no starts if possible
Not to mention selling a single mask for $3

Dr Prabhu Patil:
I was sceptical about meeting a new doctor at this clinic. But Dr Patil made me rest assured very quickly. He was very calm, patient and very thorough with his examination and determination of his diagnosis.
Well done to him and whoever got him to work for Medical One Taylors Lakes.

I have been going here for over 25 years… and am so disappointed with how it is now - 2 hour wait for my sick daughter as no appointments available - sorry I couldn’t predict she would be sick 3 weeks in advance - making us wait in the car - no explanation as to why there was such a delay - felt like it was because we didn’t have to pay the fee as it was for a child - so not a priority… really poor customer service from the multiple receptionists they have on staff…

Dr mahmood al nadeem is absolutely amazing, will actually try his best to help you out.
Reception workers are also fantastic.
Appointments timing can be challenging sometimes, but it's understandable as they can be very busy some days.