Medical One - Greensborough

I chose Medical One - a private clinic, because I thought I'd receive better care than a public clinic. They were supposed to send my referral to a specialist - I followed them up three times. The last time I did, I gave them the correct fax number, then asked for them to call the hospital straight after to ensure they received it. The hospital still hasn't received it a week later! Thankfully the hospital is going to call Medical One directly to ask for my referral. Given the delay, I've now missed my chance for the midwifery program I wanted to go on. I'll be transferring my records to another clinic.

I have moved my family to another local surgery because this one has become too expensive. I also have found the level of care at Medical One not to be as thorough as the new centre we attend.

I’m really struggling to find a good doctor that bulk bills. I booked an appointment with this clinic because online it said it was bulk billed. Had to cancel when I called to double check as they charge upward of $80 per appointment. The reception staff were kind on the phone so that’s a plus.

Well, where do we start.
From the moment you enter the doors of this clinic, the calm relaxing environment surrounds you.
Always a friendly professional greeting by reception staff, acknowledgement of those waiting in queue to be served.
The team of doctors are fantastic, again a knowledgeable, professional, friendly team who are never too busy to spend the required time to meet your need.
Always ready with words of encouragement and honesty for you to move forward with confidence.

The nursing staff are awesome too. Though maybe young they are the most caring, friendly, knowledgeable team who give you A1 care every time. Whether it be for dressings, injections, care plans or anything else required by the doctors.
The communication and respect the team have for each other is great.
It is indeed a homely caring environment, lead by people that care.for the welfare of their team mates, welfare of patients, and the information required with phone enquiries.
Well done Medical One Greensborough.keep up the great work!

Had travel vaccinations here. Doctor was very thorough and nurse was great!
Had lovely interactions with reception staff.

My wife had gone to see a GP last week at this clinic as she has been unwell for 3 weeks.
She saw Dr. Mandeep Sandhu. This doctor did not do a whole check up. Only took my wife's temperature and listened to her back. Very dismissive and uncaring.
Then gave her a script for antibiotics and said 'it can't hurt'. Want a waste of money. Would not go to this doctor.
She just dished out antibiotics without doing a proper check up. Easy money. My wife decided not to fill that script with feeling like just a piece of paper and spending more money.

This doctor does not deserve one star.
I'm very angry with this doctor.

Came here for my travel consult, all nurse and doctor were very kind and helpful. Got all the vaccinations and medication I require for my trip

If there was an option for 0 stars I'd choose that.
I booked a face to face appointment via their online system for 9.30am, I arrived at 9.25am. Two other patients arrived in the time I was waiting for the same doctor, It is now 10am and no sign of the doctor (whispers from the reception desk mentioned she was onsite at 8.20am but disappeared without notifying anyone), the only information her waiting patients can gather is the talk happening at the reception desk. At 10.10am the doctor arrives & proceeds to the reception desk where she has a leisurely chat instead of going to her office to catch up on the backlog of patients. In this time the power goes out across the grid (which I understood is out of their control). The time is now 10.30am, 1 hour I have waited for an appointment which has wasted my time, If i wanted a 10.30am appointment i would have booked that time slot. When I speak to reception they tell me there is nothing they can do, they take down my details & tell me I will receive a tele health appt. They booked the appointment for 2pm with the same doctor, 2.10pm is when the doctor called (late again) the call lasted for 4 minutes & I was charged a full consult fee of $87 for 1 referral - which they did not send me until reception called back 40 minutes later to retrieve payment information. I do not recommend ever going here & if you must, do not book with Dr Sandhu, she will waste your time & your money. Why is it that when we respect the doctors by showing up on time they can't show us the same courtesy and charge late fees.

Inexplicably the online appointment booking system has changed. It used to be so simple. Now it has forced me to create a new account, has none of my previous information or appointments saved and it tells me I can’t book online for the Greensborough location. What garbage.

Very disappointed with the new system charging pensioners, had a phone consultation just for a script I usually have, got charged $71 I rang to speak to the manager told me they would ring back they never did.

My doctor is fabulous
The reception staff are extremely rude - assertiveness is a skill / being pushy and superior with a bad attitude is not!
I’ve spoken twice to prac manager but no change- it’s a real pity
The nicest girl left a long while ago -
I’m so disappointed.
Time to escalate the matter.

I wish the doctors really genuinely taking their time to help one patient and use the precious 10 minutes consultation that is not cheap: (not rushing to give us referral letters and send us to other clinics which is not cheap too: (then we need to come back to see them again for update, and charge more $$ again for 30 seconds consultations: (

This practice has really gone down hill since first started coming here after my doctor of 33years retired. Started seeing a great female doctor who had worked in the area for years. Unbeknown to me she was a bulk billing doctor, my good fortune, but now you can't get an appointment with her for weeks in advance, so the alternative is a new doctor. Today I needed a script, had a telehealth call and was charged a full consult, they called back to get my card details it was $81. The staff were not rude and just doing there job, but never ever have I been charged full consult for just a script. In future It will be cheaper to use the online script services at $19.
This clinic seems to be about the dollar over the years, sadly. Thought I had found my new medical centre but am rethinking that move now.

Long wait and awful and rude bedside manner, most unhelpful. Also not bulk billing anymore so a total waste of (a lot) of money

Had an appointment today waited over an hour and 15!
I asked the receptionist how much longer the wait would be to find out they hadn’t marked my arrival.
I had my one year old with me and she was extremely unsettled as we were there for a long time.
Absolutely disgusting service
Dr was nice enough

I love my Dr at this clinic but she has been away for 3 weeks. Booked in to see her on her first day back but she was unwell and it would be another 10 days before I can see her. I have daily medication that I urgently needed and only my Dr can issue it. The staff were initially dismissive of the problem but eventually booked me in to see someone who could write a smaller script to tide me over.

My appointment lasted less than 5 mins and was charged as a catagory B instead of a catagory A. I asked twice that it was a script renewal code and they didn't give a clear yes/no answer and I had to ask for a receipt to check it.

I shouldn't have even been charged as I was booked to see a bulk billing doctor nearly a month in advance and I had run out of meds. I was exploited by a opportunistic doctor who I will be reporting to the Medicare integrity hotline for incorrect billing. Shame on Dr Shahril Ismail.

Check your receipts!

Edit: oh, and their 'reduced fee for concessions card holders' is only $10.

Went to get my second B12 injection. Nurse did not sanitise her hands or put on gloves. Had bright red (pretty sure false nails). After she’d taken the vial from my hand she snapped off the top. I asked her was she going to at least put gloves on. She responded, “if you want me to”. I said, ” that would be great”. Poor practice. Then I asked her to please put the injection in slowly (so to not hurt and not end up with a lump in my arm). She stated, yep yep yep. Obviously it annoyed her that I requested she wear gloves. Because she jammed the needle in hard and did it as quick as possible. I was annoyed but said nothing. I asked her name (so I knew to request for the next time not to be seen by her). Made my next appointment over the phone and requested to not see her. The receptionist said she’d put a note. But obviously spoke and explained there was an issue with the nurse to the practice manager. Then I’m at home minding my own business. I had the practice manager ring me and rudely spoke to me. Telling me how she wasn’t happy with me and accused me of being rude to her nurse. At first I was justifying asking for the gloves. Then I realised I was being attacked. So for asking for the nurse to at least wear gloves seeing she didn’t sanitise. That was deemed as being rude. Pretty sure it’s standard hygiene practice. The practice manager was lecturing me on how wonderful her nurse is and talking down to me and chastising me. It was an absolute joke. I complained further and the practice manager back peddled making out she rang to see how I was. Lie! She stated to me, I’m ringing to hear your side of the story. Like I work there and she was in charge of me. Totally unacceptable and totally uncalled for. Umm. I’m a patient not an employee. Honestly the practice manager is rude, a control freak and a liar. I feel sorry for those that report to her. And I feel sorry that the director has no idea what goes on at his practice. Anyway to top it off I have been told that as the breakdown with the staff I can’t go there anymore. So management reward those that do the wrong thing. Who lie. And don’t follow safe practice. And also ring patients and harass them because they can. Happily going else where.

Worst GP in the local area.

Has a revolving door of very young and inexperienced doctors, that are regularly late by up to forty minutes.

I persevered with a few doctors here for a about two years, but have now resolved to just make the trek to my old neighbourhood to see my old GP. The drive is long, it not as long as the wait times at Medical One Greensborough

The doctor I spoke to was rude and acted like she didn't care at all. Her attitude and dry behaviour was extremely off putting considering how nice I was trying to be.

I visited this doctors clinic for the first time yesterday because I a tiny piece of glass stuck in my foot and just wanted it out. The doctor literally did nothing, she checked it for a second and said that I would need to do a ultra sound to find the glass and then surgery! I said just try and she said she couldnt. I was in and out in less than 5 minutes. She even mentioned to me that there was something red in my foot? Umm that is because I had tried to get it out and it was the dry blood as a result! Mind you I paid $80 to see the doctor, what a joke. Just a money making business at the least! Ended up getting it out myself by preserving and speaking with the pharmacist.