McDonald's Campbellfield

After purchasing six spicy nuggets on the computer first, they forgot to put them in the bag. Then they told me they don’t have any on stock then to get a refund. I wanted it back on my card. She said they can’t do it after going away in speaking to her manager, then she can do it. Maybe they need to get trained up better on what they can and cannot do.

Absolutely DISCUSSED!

Do NOT come here!
My partner and I came here to get McDonald’s for himself and my daughter (drive through). We ordered a small chocolate thick shake, mcspicy meal with a coke for drink, and a happy meal with 6 nuggets and an apple juice. Not hard or complicated right? WRONG, can’t even get that right can they? Got to the window, the girl with upmost attitude acting like her dog just died handed us a box of drinks with 2 cokes and a shake, not a word just turned her back and walked away. After making Uber orders she then proceeds making our food ready. Finally gives us the food with no apple juice for the happy meal, so I tooted to get her to come back. She ignored it and proceeded to serve walk in customers (2 girls), it took one of the girls to kindly indicate to me if I needed the worker, I nodded and she came to the window. I told asked if we could please get the apple juice too that comes with the happy meal. She then proceeds to ARGUE with us not once, not twice, not 3 times, FIVE time we repeated the drinks we ordered. She tried telling me the shake was for the happy meal and that we ordered 2 “vanilla” cokes too (just wanted normal coke. We had to explain that 5 times that we ordered a shake, coke for the mcspicy meal and the apple juice for the happy meal. Has the audacity and attitude to ask for one of the cokes back so she could give us the apple juice.

Finally arrived home, and im not exaggerating when I say this. We opened up our bag to find STALE yes STALE and cold chips, no sauce (the lady at the speaker even asked what sauce we wanted), vanilla shake instead of chocolate, 5 nuggests, not 6 and they were so dry my daughter complained of stomach cramps. My partners burger had no mayo, a tiny thin slice of chicken and an over bearing amount of dry left over lettuce it was sickening to even look at and that too was cold.

After finishing what we could manage to get down, I called them up, asked for management in which the girl that answered my call said she was. I KINDLY told her how unhappy we were with it all and that I’m not usually one to complain but that, that’s how bad it was. She asked for my name, address (not sure why I needed to provide my address), number and email for someone to contact me on the next day in regards to a voucher for the next time we come in. It has now been 4 days, still no message, call or email NOTHING. So pathetic I’ve never had a worse fast food experience in my LIFE!

Pretty disgusted in the service, came through drive through ordered & paid, waited for 15 mins just for the worker to turn around a say sorry I wanna give u a refund there’s too many orders and I can’t cope, I understand it’s stressful as I’ve worked in maccas before, but that was so unprofessional and never ever would I dare to say that to a client especially after taking their order and making them pay

I have to give credit where credits due, this McDonald’s takes first place as the slowest drive through in the southern hemisphere. Whether it’s 2pm or 2am you cannot go through this drive through in less than 10min. I wish I could say the food and apologies from the staff are worth it but that would just be a lie so I’m not gonna bother.

Not only did I receive the wrong order, I didn’t even have the opportunity to advise the member of staff who abruptly handed the bag through the window and said not a single word to me, turned her back and walked off. The wrong breakfast item I received was not fresh at all and there was no care in slapping it together with a plastic microwaved egg. I think I’ve finally learnt my lesson to just avoid McDonald’s completely…

MCDONALDS Campbellfield would have to be the worst I’ve been to, ever.

Server was abrupt to put it nicely, no please and thankyous, didn’t know what a double espresso was so I refrained from saying doppio. She then asked me what size I wanted the espresso, I said the it comes in without being a smart Alec.

At the payment window she looked like she was working against her will.

We waited for for minutes while the car in front was having a yarn.

Then we waited another 5 minutes looking at the absolutely disgusting windows and ledges, before they brought out three coffees, apparently the lady thought double espresso is two espressos, the espresso tasted like Nescafé Blend 43, and the iced latte looked like dirt water and tasted warmish, didn’t look and taste anything like McCafé quality.

Absolutely rubbish. I’m sorry to say it matched the suburb, so well done McDonalds for blending in.

Poor service place needs a good clean as in tables putrid floors no better rued customer service

Stuck forever in drive-through despite only 3 cars in front of me and none behind. Mcspicy was a shrivelled mass of crumbing, could see only a fine thin line of white which i presume was chicken.awful and cold and waste of money. Didnt eat till finally arrived home but argh. Not used to mcdonald's burgers being so blaghhh.

Foods at it are good.
But i feel for the young staff they need to have more confidence, you can see how venerable and unsafe they look.

Stopped by to do some paperwork and have a coffee. Very clean, friendly service and a very nice coffee!

Advertise they are open 24hrs but go there at 5am. Staff inside, lights on and tell me they're only accepting uber.

Don't worry about what you actually order here in the drive through because what you're actually going to be served is the luck of the draw. Have come here often as I live close by and 80% I get the complete wrong order.

Make sure to check and then double check what you get handed here.

Only 2 customers, went through drive thru and received wrong order, long wait time. Staff denying the wrong order when we asked why we were missing fries in our meal. “You didn’t order a meal”. Then why did they charge us a meal & give us a drink if we only ordered a burger? Just skip this maccas and go to the next one to save yourself the headache.

Absolutely insane make you wait for no reason please avoid this store
wait time in drive through minimum 15 minutes

Its fast food.it was slow, not fast.it wasn't fresh even though it took so long.hot chocolate tasted like warm milk.

LISTEN HERE, YOUR YOUNG STAFF WITH NO CARE ATTITUDES, STALE CHIPS, WRONG DRINKS AND LESS SOCIAL CHIT CHAT. CONCENTRATE ON YOUR JOBS YOUR PAID TO DO. OBVIOUSLY YOU CANT PART WITH SERVIETTES AS WE HAD 1 TO SPLIT BETWEEN ALL OF US.

I would like to mention, firstly, that the young person serving me had wonderful eyebrows and I hope he's having a lovely day. Regardless, I ordered a McFlurry at 9pm on Sunday and these poor poor children were running around like they were preparing for an apologlypse, they were clearly disgustingly understaffed and I've seen world war two trenches with better working conditions. Do something about this and soon please!

Toilets were disgusting and I waited 20mins to order it wasn't busy they care more about drive thru

Unfortunately I always check your meal that you have what you ordered. Although they stuffed my meal up from time to time I still like McDonald's

My experience at McDonald's today was fantastic; I received good treatment despite the fact that I don't understand English because I am an immigrant who has only recently arrived in Australia. The individual in the drive-through was able to communicate with me in 'Cantonese, ' which he was shockingly fluent in for a non-Asian boy, which is simply stunning. 'Hey, do you speak Chinese? ' I asked, and he replied, 'Super Idol de xiao rong Dou mei ni de tian Ba yue zheng wu de yang guang Dou mei ni yao yan Re ai yi bai ling wu du de ni Di di qing chun de zheng liu shui, ' which means yes what can I get for you today, putting a smile on my face. He was capable of understanding me when I ordered a BTS dinner with blackpink sauce!