Masala Valley Indian Restaurant

I had lunch today. Food was soo delicious. Good service friendly staff.
Highly recommended.

We had chicken handi, paprika chat and salty lassi.
Chicken handi was good. Not too spicy. Just what we needed for a late night meal.
Paprika chat was not up to par. Quite bland.
Garlic nan was good.
Lassi was alright.
We asked if done in was open at 9.30, the waiter advised us it wasn't. 2 mins later 3 guys came in, sat down and were served food.
The feedback I would provide to management, would be to work on training staff for service. The waitress was clueless about taking order, recommendations, payment etc.
If the Service is uplifted, the food wasn't too bad overall.

We went for dinner a few weeks back. We ordered Karachi goat biriyani and chicken biriyani. The goat biriyani was great but the chicken biriyani was just yellow rice with chicken.

The service was terrible and totally disappointing. The waitress was so mean and rude.

3 star at best.expected more with some of these reviews.
I really struggle to see how this place could deliver 5 stars on a good night.the quality of food just wasn't there.
The menu format is extremely outdated as well

To be honest! Service is not good they served ppl whom they knows seriously they are disgusting i was waited my food nd they didnt served whole food together like they served naans at the end whn we finished our whole food! Very disappointed

Delicious food.staff was super polite and patiently serving food, but should add more staff on weekdays staff was struggling a bit i think …but they giving their best
Thanks ️

Food was delicious, lovely staff serving food patiently but should add more staff guys
Thanku

Food was fantastic, but got a bit overcharged I felt.
Hopefully just an honest mistake.

But certainly recommend the restaurant.

Despite some negative comments we have had a really nice meal, service was friendly.
Worth a visit.

I'm reticant to criticize as it must be tough in the restaurant business but the food was so oily. The naans were soaked as well. I'd recommend the owners re-examine the ingredients and recipe.

Not impressed. We thought we should try a different Indian restaurant but left very disappointed. Positives: The starter of Punjabi samosas was tasty, the chicken nuggets for our 5 year old were very inexpensive and the mango lassi was tasty. Negatives: I had a veg korma, which didn't really taste like a korma.it lacked the Indian spices/flavor you'd expect. Also, the vegetables weren't fresh, instead they used those frozen veg mixes (peas, carrot, sweet corn and green beans) you can get. My husband had the chicken biryani. This was merely spicy and lacked any other flavor. Also, you had to go searching for chicken pieces which is disappointing in a chicken dish. Unfortunately we left going to the toilet til after dinner.had we gone before we would probably have left for another restaurant. The men's toilets/bathroom looked like they hadn't been cleaned in a while. I used the disabled toilet with my 5 year old and those were no better. Dirty mirror and sink, leaking cistern leaving a large puddle on the floor, some old dirty piece of paper covering on a ledge/table, skid marks in toilet, diluted watery soap remnants and what that face wash was doing there I don't know. You have to wonder how clean the kitchen is if they can't even look after an area of the restaurant that's accessible to customers. Definitely won't go there again.

Food and staff was awesome but the staff is short. We only saw just two staff moving around. We ordered food and it took 45 minutes to came and it puts pressure on the staff.

Loved the chicken biryani & masala tea. Service was super quick as we were getting late for the night show. We ordered for masala tea but didn’t mention to not add sugar, while order pickup, lady at the counter offered us to make another tea without sugar but as we were getting late so we took the tea & loved the taste. Very impressed by her positive gesture. Will definitely visit them again in next trip.

Food was outstanding, and everything was made with love.
Flavourful, best biriyani we have had in Australia so far.
Service was great, too.

My first visit (21-Jun-21) : excellent food (ordered everything veg), outstanding hospitality (special thanks to Asif who’s the owner too), nice, rustic and spacious ambience (see photo), everything was just perfect and definitely deserved 5 star rating.

My second visit (12-Mar-22) : ordered starters (papadi Chaat & chicken pakoda) followed by main course (chicken handi, Karachi goat biryani) and for kids (cheese + chips) - it wasn't that great - maybe I was having high expectations.hospitality and service was amazing.

The owner (Asif) had called me back to sincerely apologise for not being available to serve us to ensure great experience. He was busy catering for an event.

I visited this place again lately. OMG, what an amazing food and what outstanding service these guys provide. Everything was just perfect.whenever I'll be in town, I can't skip this place.

Very unprofessional staff me and partner visited today and the staff served like they were not expecting any customer today the girl work on front served us very rudely food was ok this review is just for unprofessional staff we wanted to order more butter naans while having our food but no one came even single time to have a look while they don’t have even a single another customer we were the only customers today we waited 20 minutes then I went inside the kitchen and asked them to serve us but my partner refused to have more because of rude behaviour and she left the food as it was served (for owner you can check the camera) food was good I even taken mine with me but this is for owner please ask your staff why they treat customers rudely we even said thanks with smile rather then reply or something her face reaction was still angry I am writing this review this time because it has happened with us twice and the staff was same on that day they were busy with party customers so we thought they are busy that’s by they could be under pressure but today we were the only customer over there one of my friends recommended me this restaurant but definitely I’ll not recommend anyone.

Went there on New Year’s Eve. Had the vegetable pakora, chat, lamb vindaloo, butter chicken, chicken Bryani, naan and mango lassi. We really enjoyed the food and service. The food portions were really big and tasty. I would definitely go back. The owner even let us try their home made ice cream (and was delicious).

I dont 1 star in general however you guys can't prepare food on time when required and lie through the teeth saying food is ready. Uber driver had to wait a long time to pick up the food whilst the satff repeatedly said the food was ready and it was Uber drivers fault. Poor Uber driver was on time and been there couple of times to collect food. Dissapointed!

Well what can one say? Food excellent, taste style and variety was great and our group enjoyed both mild and spicy alternatives as some had experienced Indian food and some had not but all had a great time. Service was great and ambiance was "Indian" so felt good. However, it can't be ignored - the toilets were totally embarrassing. Not clean, and wet floors with "you know what". Sorry guys but after all the great work, the lasting impression wasn't good.

Unfortunately our experience here was terrible. We visited in April 2022 and ordered garlic naan, roti, goat handi, spring rolls and chicken nuggets for kids. The spring roll tasted oily and smelled of reused oil, so we couldn’t even eat it. Naan was far from garlic naan. It was disappointing to pay so much for the poor taste and quality of food. If you don’t want to end up with a tummy ache, then please refrain from visiting this place. Would never recommend this place.