JB Hi-Fi Westfield Narre Warren

I am sorry but I am unsatisfied from this store. I bought apple airpods in last August, 2020 and they are not working properly and when I come to this store with receipt, they say I should have to wait for 6weeks for repairing or go to direct apple store. I asked, until then what would I use for? They did not give +ve respond and If I bought from you guys then why are you sending me to apple store? I will not buy anything from you again. Customer dealing are very poor Thanks

Each time I go to this store the only person who gives people any attention is the security guard, and that's because he watches you like a hawk.

I wanted to take the time out to acknowledge the outstanding customer service that I received last night from Jose at the fountain gate store- He was so knowledgeable and answered all our questions with so much ease- He definitely should be recognised for amazing customer service- top job Jose!

Just bought fossil explorist q gen4 last week and it didn’t even turn on when I went home. I returned the watch today and they don’t even provided me with a new watch. Absolute waste of time and money.

A good place, staff are approachable and helpful, and will approach you if you look like you need help.

Fantastic service from young Jack in there. They beat the Telstra shop by 25% on a Telstra deal. Not many times I've been treated with as much courtesy and care.

I managed to get hold of a nice young man, who assisted me with my purchases, and was helpful with everything I wanted.

Came here after a poor experience at the home store in Narre Warren. I was treated 10x better here by great staff who helped me with everything I needed. Thanks guys A+ Customer service

Normal JB experience, good range and good prices. Some staff need to work on their customer service though.

Service was great and lovely. The person who helped us was friendly and great with advice. Will definatly be going back.

Rude sales woman, questioned and objected to opening a keyboard package that I wanted to check the tactile feel of the keys before I bought it. Asked me why I wanted to look at it! Nearly lost the sale but she did open it in the end and looked stupid for her approach. All she had to say was buy it and if its not suitable return it for exchange or refund, would have got 5 Stars!

This is the worst shop every. I paid $200 for warranty for my laptop and they didn’t even do anything about it. Never buying anything from here again.

I did a warranty claim and talk about a convoluted system, I wouldn't recommend JB HiFi warranty to anyone. Customer service is poor through their processes, the staff were helpful and friendly. It took about 5 staff members to swap a pair of headphones

Nice place but staff are very hit and miss, good variety and always well stocked with the latest and greatest from the tech world.

This place has anything and everything in consumer electronics. Honestly the prices are very competitive. Look, the staff working there are very attentive when serving customers, but what really puts this store down and is generally the consensus is these stores lack adequate numbers of staff on the sales floor. I've worked in a similar retailer previously in my career and the hardest challenge is having the correct balance of staff. But this really needs to be improved. Shout out to Chris at Fountain Gate, he helped my wife and I and although he did not have all the answers, he made sure it found out. Great service from him and good luck.

Dictionary

Very helpful staff. Had the phone I wanted in stock and was far quicker than the official store for my carrier too

I reckon they need more staff on the floor. I always find it difficult to get someone to assist. Although once I get them they are very knowledgable.

Really helpful, really friendly only problem is they are super busy and sometimes hard to find a person to help.

Decent sized JB Hi-fi but is somewhat crowded and not that easy to move around and find what you are looking for

Wanted to get the new xbox on boxing day. The store was extremely busy as expected. My highlight was the amazing service from Jose in the store. He was swarmed by customers because he was just so calm, kibd, not in a hurry, knowledgeable and mst of all genuinely cared. Jose was just amazing. Will definitely be coming back and will look for Jose for guidance. Best service we have received for some time. Amazing Jose. Thank you.