JB Hi-Fi Thomastown

Went to buy a new phone and ask the staff if they do a price beat as it is common for business if there competitor's are selling the same product for less price. The staff member gave me a grumpy look and went to check with his manager which I highly doubt they discussed anything and bluntly said no we can't do price beat. Better use Harvey Norman next door which atleast has better customer service.

At least two staff members were not wearing masks correctly. Their masks were below the nose, which was totally ineffectual. Also they allowed customers to come in not wearing masks. Healthy looking young men who were smiling to themselves and did not look like they needed a medical exemption. Was going to purchase something for five hundred dollars, but no staff looked at my direction or came to help me with my questions. They were too busy happily talking amongst themselves. But thinking about it, that was actually a good thing so I would not stick around in their unsafe environment.

Perfectly fine for a JB! Helpful staff.
They will routinely try and upsell you on an extended warranty like it's 1966 and we don't have adequate consumer rights to protect buyers, but it's a bit cute and quaint to see a place still try in 2021.

One thing that is confusing is on the jb hi fi website it says order before 6 pm and a jb hi fi member will deliver on the same day. So I ordered and guess what my order came two weeks later what advertisements u selling

Staff not very friendly, specially towards the closing hours!

Keep you waiting for long time.

This one is regarding click and collect service.
The voice is not clear when you call them to let them know that you are at the shop.

The JB staff was very nice and helpful but the security guards working there were highly unprofessional and extremely rude. They have no idea how to treat customers and they refused to call the staff members or manager when you ask them. The female security guard was just shockingly rude and terrible at her job.

Plenty of staff but couldn't get any assistance, even when I'm the only customer in the store.

This is the jb to go to good customer service better than Harvey Norman and good guys they have more knowledge about products and honest they will recommend what's good 4 u

I had a problem with a purchase (not faulty) and the Manager worked with me to resolve the issue quickly and to our mutual satisfaction. One very happy customer here. Thank you JB staff & Manager.

It was truly amazing, great prices, friendly staff, huge selection of stock to purchase, l could sleep here and enjoy the goods, only if l was allowed, but not possible.

I bought the Logitech G560 speakers. 2 weeks later for some odd reason they stopped working even when plugged into the wall power socket. However, very impressed with Danni at Thomastown Store! Straight swap over which I needed urgently for work purposes, came home and they worked right away! Danny is very respectful, a sharp shooter and provided the BEST CUSTOMER SERVICE I've ever experienced! 5 Stars is an understatement. Thank you Danni much appreciated! Cheers - KEEP BEING GREAT DANI!:)

Easy to locate - inside a large homemaker center in Thomastown & loads of free parking spaces. Click & collect was straight forward, seamless & quick. Employees were cheerful, helpful & accommodating.

Recently purchased a Fenix 6x pro. Unfortunately after trying a friends on I realised it was too big for me, so before opening mine I went to return for another model. I chose the Fenix 6 pro solar, but again unfortunately for me there were none left anywhere in Victoria!
After speaking with multiple staff members and even requesting help from management, in what seemed like an eternity, I was told I would have to wait months and that it potentially wasnt even going to be possible to get the watch that I wanted: (
But thanks to Russell, he was swiftly able to organise a watch for me to be shipped from a store interstate. He was quick, helpful, accommodating and an absolute gentleman!
If it wasn't for Russel, I simply would have walked out of the shop unhappy with the result.

Excellent JB store! Most of the staff are very knowledgeable, friendly and helpful. Especially the blokes in the gaming department. Great pricing too. Plenty of parking too and close to the ring road.

JBHifi is very good.
JBHifi Thomastown is even better.
Most knowledgeable and helpful Sales People.

Customer service is NONEXISTENT. I just went here to buy a Joby tripod. And 2 canon batteries. Walked out with a random tripod and no batteries because NO ONE will ask you if you need help. Especially when it’s so obvious and you’re standing in middle of the store in front of 5 workers. I expressed to the cash register girl that I was disappointed I got no help finding the items I needed, and she replied with “IM SORRY YOU FEEL THAT WAY! ” Shocked is too weak of a word to express how I feel.

And to make matters worse… There were 6 workers standing behind her and not a SINGLE person apologized, even after I hinted how they should acknowledge their mistake.

This location prior to December 2020 was PERFECT! Idk what happened. SMH.

Very helpful guys from the game department helped me out with checking stock etc, didn't make me feel like a burden for asking a million questions and "check this check that" request! Absolutely recommend them if you are buying gaming stuff

Very nice, they need to not let People in with No Masks, I was very uncomfortable, I had to ask staff to get me the product I wanted. I didn't want to go near that Person.

Not bad. Very friendly staff in here. I went here to by some movies with the 30% off sale. Good selection, but a strange set up in the movie section. All the blu rays, DVDs and 4K are kept in separate sections in alphabetical order, which intuitively make sense. But then they have this separate horror movie section with only DVDs, no blus. Doesn't make much sense to me to sort it that way. They should just put all the horror movies in different formats together like the other stores do.