HSBC Bank Australia

The worst customer service, really pathetic! Terrible aptitude, the most painful experience ever! Waiting for 45min with just 2 people at front of me.
What a shame of a bank!

HSBC is the worst bank in Australia. A 30 dollars aud cheque was missing after depositing wrongly to an hsbc usd account. And today I walked in to Collins street branch for asking to reset my credit card pin and I told him that I forgot my online banking details. The guy there told me to call their service center and called but the service center told me to reset the account over the branch as I need to update my phone number. If I can do it over the counter, he shouldn’t direct me to call. I am happy to wait there instead of going back after the call.it is such waste of time.

This branch is actually good enough, only if they can add more staff in there so people doesn't need to wait longer just to get the service

Carla was very helpful and nice. I had been there for opening bank accounts. Anyway they should add more staff in the branch.

Bank is sub-scale so can't afford to optimise branch operations. Staff are friendly but there aren't enough of them and they aren't empowered to make common sense improvements. Bank Manager needs to be trained better

Experience is much better in Asia. I am Premier Status in two other countries.

They need to be more picky on Australia about who to serve. You shouldn't be a mass market bank here.

Would only use HSBC if you have existing relationships in other markets. Otherwise this is what we call in industry a lender of last resort. They can't compete for the best customers so they get the worst customers I.e. High risk, high touch branch transactions

Worst customers + inefficient branch ops = worst branch customer experience Australia

I’m sure some of them are trying their best to give a personable customer experience, but the lack of strategic delegation strategy on who supports which customer is putting people off. One staff will try to take on every single inquiry, and that obviously causes your waiting time to extend. Waited for 20 minutes from 9: 30 and still get no support. Left because they’re taking too much time without getting someone else to help me out.

I have been in Australia 4 days now and the service from HSBC both here and in the UK is the worst I have experienced in my 62 years on this planet. Would advise that NOONE banks with HSBC ever

Service staff are nice but wait times are horrible. There’s only one guy doing account related matters and you would end up waiting more than 3 hours in the morning. And when it’s finally your turn, they work like snails. It’s no wonder the queue is so long - staff has ZERO sense of urgency to clear the line or finish work

Just don’t go to this branch AT ALL.

Absolutely a revolting bank to bank with! Never in a million years would I suggest this bank to somebody. Total disregard for people and totally different experience with each advisor in every worse way. All management is terrible too. I requested to change my payment date for my home loan and the stress that they caused to do such a simple thing was ridiculous. Every other bank would happily change a payment date. (Mind you I paid to change the date) that has not yet been changed. DO NOT BANK WITH THIS BANK IT IS NOT WORTH YOUR TIME

Terrible service. You can wait more than half an hour at lunchtime because there is only 1 staff member at the counter, while staff swan in and out oblivious to the growing queue of customers. The best that the counter staff can do is mumble feebly that they're short-staffed - all while their colleagues walk in and out of the secured offices with them avoiding eye contact. If you are located in the CBD and provide a service, staff availabilities should be better managed so that customers can be looked after especially if a lot of your customers can only come in during office lunchtimes. This is not the case with this branch.

They couldn't identify me after giving my all required details, to reset my password - And ask me to visit a branch or submit a form with 100 points of IDs. It was greatly inconvenient as not many branches around.all this hassle bassle & phone conversations to reset a password! But good secure banking & better $ conversion rate.

Really bad service provided by Letisha. I tried to open an account with this bank but it didn't work out. I guess I will find another bank to open an account.

This brunch service is zero. Their best excuse is "under staff", with an almost empty store, what you need more staffs for?

Didn’t update my phone number when I asked and now I still can’t make payments required to run my business weeks later, is there any point to being on hold right now?

If I could leave zero stars, I would. Very disappointing to learn that HSBC is the single largest shareholder in a giant fossil fuel company that is trying wreck the climate as well as the ocean beside WA. It's irresponsible to be using everyday people's life savings to be supporting such a future-ruining "investment".

The banking experience was more like a concierge service than a teller!
Close enough to HKG and Intl standards. Thank you.

Waited for a very long time in queue to do banking w/ them but their mobile app’s pretty seamless

Shan helped me to reenable my overseas account by contacting UK HSBC branch after hours. Thanks Shan for spending your time at closing time to resolve my issue.

They couldn't identify me after giving my all required details, to reset my password - And ask me to visit a branch or submit a form with 100 points of IDs. It was greatly inconvenient as not many branches around.all this hassle bassle & phone conversations to reset a password! But good secure banking & better $ conversation rate.

Absolutely mishandled almost every part of a property sale, including delaying the section 27 (deposit release to vendor) until a week before settlement, not answering emails or returning telephone calls and then delaying settlement by several hours, causing undue stress for all parties involved. Happy to take a $300 fee for the discharge however, but never offer any kind of apology and ignoring a formal complaint lodged to their complaints department. Will avoid ever being a customer again.