HotDoc

A superior booking platform that offers products, innovation and customer service to a gold standard. Notably, the ever changing 'new normal' that COVID presented us with was effectively managed - patients had access to telehealth on a user friendly, secure and familiar app with patient screening updated to meet current government/mbs guidelines. The team are to be commended for maintaining excellent service during this time particularly when most staff were required to work remotely. #teamhotdoc

HotDoc is a 24/7 virtual superstar!
HotDoc provides our medical practice with an online flawless booking system, a secure electronic recall and reminder system, digital forms for new patient registration, a Telehealth platform for video consultations, Broadcast and Inform features, and a HotDoc kiosk for easy check in and place in queue.
Introducing HotDoc to our practice has reduced costs and reduced DNAs.
The training and help from HotDoc support staff is exceptional.
At Berry Medical Centre - Customer Service is always at the forefront of our practice approach, and that is why we use HotDoc.
I would highly recommend HotDoc to anyone in General Practice.

The friendliest support staff who are always willing to help in any way that they can. Easiest online appointment booking and recall system ever.

A superior booking platform that offers products, innovation and customer service to a gold standard. Notably, the ever changing 'new normal' that COVID presented us with was effectively managed - patients had access to telehealth on a user friendly, secure and familiar app with patient screening updated to meet current government/mbs guidelines. The team are to be commended for maintaining excellent service during this time particularly when most staff were required to work remotely. #teamhotdoc

Terrible experience. I gave my phone number when i made appointment yet the doctor rang a different number and i missed out on my appointment as he had gone home. Why wasn't my number given to the clinic when i made the booking? Won't use this service again!

HOTDOC is an amazing online booking platform with so many other ingenious functions. Our client support officer, Callan provides us with excellent, prompt and superior service!

User friendly, easy to navigate website, friendly and helpful staff if you ever need the support team

We use this at our practice and we've never had any issues. The system is very intuitive and whenever we need assistance the support team is always happy to help. Hands down the best booking service our clinic has used.

I have been using Hotdoc at our clinic for a few months now and I have to say the ongoing support I have had has been exceptional from Cheri. She has been unbelievably helpful with the set up of all services under some some stressful times and situations.
Very happy customer

I'm working in a web development firm and we have a project which requires HotDoc included into the website for booking. Upon submitting a support request, they responded within the hour and promptly resolved the issue. Very supportive and quick in resolving issues - I would recommend any practitioner who is looking for a booking app to go to these guys. And come to us if you need a new website =D

HotDoc is great little team of talented people building solutions for health providers such as practice managers and GPs. I believe what sets HotDoc apart is their down to earth, yet fun loving company culture and their ethics towards medical best practices.